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Qantas research [Post flight Survey eMail]

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Isochronous

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Today I received an emal from Qantas Research asking me to do a survey about my recent flight experience. This is a week after my first QFi flight as a WP. Is this a standard practice for every international flight a WP takes or just at he first time, or something else/coincidental?

For those interested, it asked some standard questions about my flight experience, then asked about my experience on other airlines, with a special focus on BA, CX, SQ, EK, and VS. I was then asked to rate them, and for those I had flown on, to nominate areas in which I believed they did better than Qantas. I have only ever flown SQ and CX out of these, and I was then asked the extent to which I believed SQ, CX, and QF provided value for money. I was then asked 'if all airlines flew the same routes and charged the same price, who would you fly?'
 

cmon0005

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It is just random, my +1 was just QP NB and got the same survey after a flight last year. I have also received one when I was a QP PS a year ago.
 

Kangamatt

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I received one last week after a flight from ADL to MEL. First one Ive ever been asked to do.
 

machamag

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I think it's random. Received two requests in the past 15 months, and I know someone who flew the same flights did not get asked.
 

Stoopidsteve

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I have only ever flown SQ and CX out of these, and I was then asked the extent to which I believed SQ, CX, and QF provided value for money. I was then asked 'if all airlines flew the same routes and charged the same price, who would you fly?'
I'm curious, what did you answer?
 

ckck

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I tend to receive them in bursts. I will have a cluster where every few flights I receive a survey and then I won't get them for a while. The cycle then repeats.
 

Supersonic Swinger

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Do they at least give you some FF points for completing the surveys? Or is this just another case of a company wanting free feedback from customers via a marketing agency they pay through the nose for?
 

ckck

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Do they at least give you some FF points for completing the surveys? Or is this just another case of a company wanting free feedback from customers via a marketing agency they pay through the nose for?
I haven't had one for a while but IIRC you go into the running to win $500 or some such prize.
 

Robo_newbie

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Yes you go into a prize draw.
When my +1 and I flew back from HK last year she got the survey invite but I did not. Although she booked on QF website with points + pay while I booked on webjet - don't know if that makes any difference as they have both our email addresses, maybe it is just random!
 

Supersonic Swinger

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you go into the running to win $500 or some such prize.
Pfft... I'll stick to giving them free feedback they have to trawl for on these forums. But at the rate I'm going this year, won't have much feedback for them anyway - they are continually more expensive or more inconveniently routed than VA for the flights I'm booking.
 

Isochronous

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Yes you go into a prize draw.
When my +1 and I flew back from HK last year she got the survey invite but I did not. Although she booked on QF website with points + pay while I booked on webjet - don't know if that makes any difference as they have both our email addresses, maybe it is just random!
Perhaps, since the survey asks about the booking experience.
 

CaviAck

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Got one 5 days after my first flight on QF as a SG. Got an op-up at the check-in counter as well, so that survey was all praise... whoops lol.

Do they at least give you some FF points for completing the surveys? Or is this just another case of a company wanting free feedback from customers via a marketing agency they pay through the nose for?

I haven't had one for a while but IIRC you go into the running to win $500 or some such prize.
I got nothing, no prize draw for me... :(

Yes you go into a prize draw.
When my +1 and I flew back from HK last year she got the survey invite but I did not. Although she booked on QF website with points + pay while I booked on webjet - don't know if that makes any difference as they have both our email addresses, maybe it is just random!
I booked my flight through Zuji, wished I didn't though. QF had a sale on the route I was and for some reason SYD-BNE-CNS was also discounted, wanted to change my flight from direct to SYD-BNE-CNS to fly on the 717 but couldn't do that with QF and had to go through Zuji which charged an exuberant change fee... I think from now on I'll just book direct with QF instead of chasing a few bucks in cashbacks with booking through Zuji.
 

thewinchester

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Had one myself after QF78 SIN-PER in Y as SG, first time i'd received one of these.

Highlight of my feedback was over the removal of Ice Cream from QF flights. Yes, ice cream.

Removing the dessert service later in the flight really removes the staff from the cabin, and who doesn't like ice cream.
 

schomers87

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WPs received hard copy surveys to complete on recent DFW-BNE flight with about 3 hours to go. First time I've seen them handed out before.
 

VPS

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I'm part of their Qantas advisory panel and get regular surveys and the odd random how was your flight
 
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