Qantas refused guide dog.

[ejb]

From SMH online:

Qantas refused guide dog and stranded blind woman

QANTAS left a blind woman distressed and stranded interstate at night because the airline would not allow her guide dog on a flight.
Qantas is not alone. Tiger Airways two days earlier baulked at letting the same woman fly with her guide dog.

It does seem however to be a beat up as they flew the next day and they only went to QF as Tiger had cancelled a flight.

ejb

 

[Travel Guru]

It does seem however to be a beat up as they flew the next day and they only went to QF as Tiger had cancelled a flight.

ejb

A media beat up over Qantas?? Whatever gave you that idea? :mrgreen::mrgreen::mrgreen:

TG

 

[moa999]

Amazing....

Headine:
Qantas refused guide dog and stranded blind woman

Content:
Qantas is not alone. Tiger Airways two days earlier baulked at letting the same woman fly with her guide dog.
met a wall of resistance from Tiger Airways when they tried to fly return to
First, she was told that Tiger did not take dogs, then she would have to buy an extra ticket for it and even then could not be guaranteed to fly.
Eventually she convinced the airline to take her to Adelaide, but when Tiger cancelled the return flight, she approached Qantas

 

[samh004]

There was another thread last week about a guide dog not being allowed on a Jetstar flight wasn’t there.

Refusal to admit/board/accommodate Guide Dogs is a Federal Offense under Anti-Discrimination Act and Disability Discrimination Act.

I should think Tiger will be paying up big time, either to the passenger, or getting a rather large fine from some authority. As for Qantas, they were at fault too, but less so than Tiger I think. They might want to send out a memo to all staff reminding them what rights disabled passengers have!

 

[harvyk]

Amazing....

Headine:
Qantas refused guide dog and stranded blind woman

Content:
Qantas is not alone. Tiger Airways two days earlier baulked at letting the same woman fly with her guide dog.
met a wall of resistance from Tiger Airways when they tried to fly return to
First, she was told that Tiger did not take dogs, then she would have to buy an extra ticket for it and even then could not be guaranteed to fly.
Eventually she convinced the airline to take her to Adelaide, but when Tiger cancelled the return flight, she approached Qantas

Completely accurate, but completely misleading... And these jokers want us to pay for access to their "news" site...

 

[codash1099]

There was another thread last week about a guide dog not being allowed on a Jetstar flight wasn’t there.



I should think Tiger will be paying up big time, either to the passenger, or getting a rather large fine from some authority. As for Qantas, they were at fault too, but less so than Tiger I think. They might want to send out a memo to all staff reminding them what rights disabled passengers have!

Qantas are quoted as saying that their procedure is accept dogs provided they get told in advance.

In this case, there was no advance notice, so "normal" procedures were followed.

They have admitted that the procedures need to be reviewed.

 

[samh004]

Qantas are quoted as saying that their procedure is accept dogs provided they get told in advance.

In this case, there was no advance notice, so "normal" procedures were followed.

They have admitted that the procedures need to be reviewed.

I think that’s fair enough. Hope Tiger gets a good punishment.

 

[medhead]

I think that’s fair enough. Hope Tiger gets a good punishment.

Why, the bits of the story quoted say that Tiger let the dog fly to Adelaide, and then cancelled the return flight, which then prompted the approach to qantas.

Despite initial refusal, tiger did eventually allow the dog to fly - hence no actual refusal. And they cancelled the return flight - surely not to stop the guide dog from flying.

So unfortunately the facts as presented can not support punishment of Tiger. But they do deserve a very sternly worded letter.

 

[samh004]

Why, the bits of the story quoted say that Tiger let the dog fly to Adelaide, and then cancelled the return flight, which then prompted the approach to qantas.

Despite initial refusal, tiger did eventually allow the dog to fly - hence no actual refusal. And they cancelled the return flight - surely not to stop the guide dog from flying.

So unfortunately the facts as presented can not support punishment of Tiger. But they do deserve a very sternly worded letter.

I seem to have read everything wrongly today. You make a good point.

 

[Flying Fox]

In order to give QF praise when due...

Last night in the SYD Q Club I saw a blind man with his guide dog. He was being escorted to the bar by a QF hostess who assisted with getting him a drink and some snacks (she carried the lot for him). She found him a nice seat and settled him & his pooch.

So well done QF!

 

[samh004]

In order to give QF praise when due...

Last night in the SYD Q Club I saw a blind man with his guide dog. He was being escorted to the bar by a QF hostess who assisted with getting him a drink and some snacks (she carried the lot for him). She found him a nice seat and settled him & his pooch.

So well done QF!

Not trying to take the piss, but you reckon they’d give a blind QP member’s dog a water bowl when they’re in the lounge, or would that be going too far for them?

 

[ejb]

Not trying to take the piss, but you reckon they’d give a blind QP member’s dog a water bowl when they’re in the lounge, or would that be going too far for them?

Sam,

Guide dogs are highly trained and as such would not need this service. They eat and drink at regular times and while working would not accept food or water from another person.

I am sure however that if the dog needed a drink the QP would provide one, maybe a Puppacino.

ejb