Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

[Economy_Gold]

The other thing that bugs me is when you use the Manage Booking system you can still email yourself an Itinerary that lists confirmed next to each flight even though that is not the case.

I am astounded this happened to me on a forced flight change.

I find it absolutely shocking that airlines such as QF still list flights as "confirmed" in their apps / on their website, even though the flight might actually not be ticketed.

There might be some coughbersome reason why traditionally "confirmed" and "ticketed" are not the same thing, but this should matter for the passengers, as this is simply totally confusing and could be seen as deceptive.
I think airlines such as QF are simply too lazy to solve this ridiculous customer confusion. If a flight is not ticketed, the app / website should, at a bare minimum, display a large "flights not ticketed - contact us for support" banner on top of the page.

 

[InfrequentEconomy]

I find it absolutely shocking that airlines such as QF still list flights as "confirmed" in their apps / on their website, even though the flight might actually not be ticketed.

There might be some coughbersome reason why traditionally "confirmed" and "ticketed" are not the same thing, but this should matter for the passengers, as this is simply totally confusing and could be seen as deceptive.
I think airlines such as QF are simply too lazy to solve this ridiculous customer confusion. If a flight is not ticketed, the app / website should, at a bare minimum, display a large "flights not ticketed - contact us for support" banner on top of the page.

The CX app actually had a warning banner that all my flights were not ticketed and to contact customer service. At the same time Qantas has them as confirmed, and will issue an itinerary with the old ticket # to your email saying everything is fine.

So it can be done. It's just Qantas.

 

[eminere]

The CX app actually had a warning banner that all my flights were not ticketed and to contact customer service. At the same time Qantas has them as confirmed, and will issue an itinerary with the old ticket # to your email saying everything is fine.

So it can be done. It's just Qantas.

Emirates also have similar functionality in their MMB which warns that a flight booking has not been ticketed.

 

[miles_collector]

I made a change to a CR last week (actually quite happy with the agent as he suggested requesting for availability to be released in a flight that had none but did suit us a lot better and it cleared right away) but no ticket after a week.
I called in again today, a request was put to have it sorted and "you will probably get an e-mail with the details as soon as it is ticketed but it might take up to 24h. Please call us back if you don't get it".
Obviously, I know what to expect and I will have to keep wasting my time to get a simple automated task in most airlines done by QF.

 

[SYD]

I made a change to a CR last week (actually quite happy with the agent as he suggested requesting for availability to be released in a flight that had none but did suit us a lot better and it cleared right away) but no ticket after a week.
I called in again today, a request was put to have it sorted and "you will probably get an e-mail with the details as soon as it is ticketed but it might take up to 24h. Please call us back if you don't get it".
Obviously, I know what to expect and I will have to keep wasting my time to get a simple automated task in most airlines done by QF.

Have you checked APIS is in? At least DoB.

 

[miles_collector]

Yes, I did

 

[serfty]

I find it absolutely shocking that airlines such as QF still list flights as "confirmed" in their apps / on their website, even though the flight might actually not be ticketed.

There might be some coughbersome reason why traditionally "confirmed" and "ticketed" are not the same thing, but this should matter for the passengers, as this is simply totally confusing and could be seen as deceptive.

"Confirmed" is indeed a legacy term.

'Back in the day', a travel agent would confirm a booking with an airline but not ticket and pay until much later. Hence a booking would be "confirmed". Fare rules would control this.*

Back then, this was OK as airlines would not cancel unticketed (confirmed) bookings outside these rules and the rules were quite lenient. However nowadays many airlines have fare rules that demand award ticketing within x hours (e.h. MH is 72 hours).

* For example, a oneworld Explorer (xONEx) does not need to be ticketed until 25 days before departure if the booking was made 29 or more days before departure.

 

[SYD]

"Confirmed" is indeed a legacy term.

'Back in the day', a travel agent would confirm a booking with an airline but not ticket and pay until much later. Hence a booking would be "confirmed". Fare rules would control this.*

Back then, this was OK as airlines would not cancel unticketed (confirmed) bookings outside these rules and the rules were quite lenient. However nowadays many airlines have fare rules that demand award ticketing within x hours (e.h. MH is 72 hours).

* For example, a oneworld Explorer (xONEx) does not need to be ticketed until 25 days before departure if the booking was made 29 or more days before departure.

“Confirmed” is still quite common but more importantly isn’t it referring to each flight on the booking? eg you can have a ticketed trip with a “Wait Listed” (ie NOT Confirmed) sector.

Less common now, but a TA could book and have ticketed, say a Business Class fare but one sector is sold out in J, so you get a “Confirmed” whY sector and “Waitlisted” for J. Any no shows or cancellations should see that switch to “Confirmed”.

That’s another one “Cancelled” flight. Still ticketed but that particular flight isn’t going as planned.

But yes, the main complaint of the QF IT is not showing eTicket numbers. But requesting a Tax invoice via MMB should resent the eTicket.

Failing that, CheckMyTrip appears to be showing eTicket numbers again.

 

[serfty]

“Confirmed” is still quite common but more importantly isn’t it referring to each flight on the booking? eg you can have a ticketed trip with a “Wait Listed” (ie NOT Confirmed) sector.

Less common now, but a TA could book and have ticketed, say a Business Class fare but one sector is sold out in J, so you get a “Confirmed” whY sector and “Waitlisted” for J. Any no shows or cancellations should see that switch to “Confirmed”.

That’s another one “Cancelled” flight. Still ticketed but that particular flight isn’t going as planned.

But yes, the main complaint of the QF IT is not showing eTicket numbers. But requesting a Tax invoice via MMB should resent the eTicket.

Failing that, CheckMyTrip appears to be showing eTicket numbers again.

Yes. Each segment can have its own status. I was generalising.

Also, the ticket numbers for each segment within a booking can be different.

For more on legacy ticketing, see here:

Post in thread 'Article: Qantas Will Improve Reward Flight Downgrade Compensation'

Nov 8, 2025

The coupon value is pretty standard terminology, no hidden catches.

One does not pay for a coupon. One buys an airfare which is comprised of one or more segments.

Here I believe "Coupon Value" relates to a segment of a booking. While "Coupon" is a legacy term, it is still used and has that broad meaning.

Think back to the days of paper tickets which were in the form of ticket booklets. The following is how I remember/experienced it.

Each ticket booklet had four coupons. Each booklet would have its own ticket number. A coupon had it's own reference being the booklet's ticket...

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[Scr77]

Anyone have experience with Finnair reward ticket cancellations? I made 2 seperate Finnair bookings in the last few days. Both have had taxes charged but neither have points deducted. How long before I should be emailing the support team?

 

[drron]

All of this is why we now shop at Coles and other FB businesses. Use QFF points for hotels which puts them with my life miles.

 

[serfty]

Anyone have experience with Finnair reward ticket cancellations? I made 2 seperate Finnair bookings in the last few days. Both have had taxes charged but neither have points deducted. How long before I should be emailing the support team?

Do these cancellations relate to Qantas award bookings?

 

[Scr77]

Anyone have experience with Finnair reward ticket cancellations? I made 2 seperate Finnair bookings in the last few days. Both have had taxes charged but neither have points deducted. How long before I should be emailing the support team?

Do these cancellations relate to Qantas award bookings?

Yes, but there hasn’t been a cancellation yet. I’m wondering how proactive I need to be for Finnair. Some partners seem to cancel reward flights quicker than others.