Hi anchew,
Thank you for you email.
Your concern has been escalated to me for consultation. I have since reopened your case and re-evaluated the claim.
The price promise claim has been deemed valid and we will honor the lower price. I have already processed the claim and you should receive an email confirmation which would reflect the refund for $77.6. We will also be awarding 1000 QFF points for your successful claim.
We appreciate your valuable feedback. Rest assured - we will continuously work to improve our site, features as well as our services to our valued guests.
Should you have further questions or concerns, please let us know.
Kind regards,
Pao
Hooroo Support
‘We’re all travellers’
Hooroo Pty Limited, a Qantas Group Company
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