Qantas Platinum One experiences?

[aus_flyer]

To all the newly-minted Platinum One frequent flyers out there... I'm curious to hear... what's been your experience so far?

Anything different?

Free upgrades?

... or all hype?

 

[kw1]

Just had an email from the lovely P1 team. Offered me a double pass to see P!NK at the Perth Arena 26th June, inlcluding a chance to meet P!NK during the interval. Am super excited & what a lovely gift from them.

Thanks QF :mrgreen:

Wow nice offer, wish i was a P1

 

[boomy]

Not sure what the standard thing is but qualified for P1 (first time) about 6 weeks ago.

Haven't had a call welcoming or any other "special" treatment.

Bit of an anti climax.

Oh forgot the 2 bottles of wine were great from epicure were great.

Is something else supposed to happen??

You get a new WP card with extra 2 words written in red and a dedicated number to call 24/7 with any inquiry.

From my personal experience as P1 you also get some upgrades when flying INT (almost none in DOM). Some free tickets to shows & special events (about twice a year) and the privilege to secure the first row in Y.

Almost forgot the free bottles of wine you will receive every year from epicure.

 

[civinod]

Not sure what the standard thing is but qualified for P1 (first time) about 6 weeks ago.

Haven't had a call welcoming or any other "special" treatment.

Bit of an anti climax.

Oh forgot the 2 bottles of wine were great from epicure were great.

Is something else supposed to happen??

Got a nice surprise last week on a SYD-ADL flight. Upgraded to J from a Red-E-Deal economy fair. Funny how the brain thinks early in the morning. As I sat in J on the way over I was thinking would have preferred the upgrade on the way back instead. To my surprise upgraded on the way back that night as well.

Thanks Qantas. Much appreciated and the service was fantastic.

 

[Happy Trails]

Once had a call from 'The Team' to confirm my seat selection when I had picked 16A on a non-refurbished 747, because my profile has an aisle preference. I thought that was rather sweet, if unnecessary.
But they were noticeably MIA more recently when my refurbished QF5 was subbed for an old bird and I lost my chosen row 5 exit seat seat to be left with no seat allocated and ended up picking through the remains. (Would have have been none the wiser if it weren't for EF).

 

[smarty11]

My experience has largely been hit and miss..

Though earleir this week did get a call from the P1 team when my MEL-SIN flight was delayed. Just apologising for the delay and that the QF team is trying best to minimise the delay. I thought was a good gesture.
Also, on SYD-MEL-SYD flight last week.. almost the entire crew seemed to know my name as they addressed me personally..

Other then that.. no upgrades so far and the Shadow seems to be missing too...

One major downside of P1 is not getting invited for DSC.. and if next year I miss re-qual for P1 by just a few SCs.. I will be one grumpy person :evil:

 

[pleffer]

Would recommend P1 to anyone who asks is it worth going that little bit extra to achieve.

I have been P1 since the launch date and te service has been great.

Like any truly good level of service it is unobtrusive and done often without you noticing it, which when you travel as much as I do is extremely important.

- The upgrade has strike rate is quiet high, 5 or 6 J to F on long haul
- Many Y to J upgrades on domestic flights and trans tasman.
- Very welcolme upgrade from deep discount economy to PE SYD-LHR return for myself and 2 children.
- Love the escort and personal service in SIN
- Looking forward to the flight simulator experience next week
- great assistance from the P1 team, both with active monitoring of delays and with assitance in organising reward flights.

I am also PPS with SQ and in comparison to P1 the SQ "top teir" is extremely underwhelming.

Congratulations QF, your P1 program is a winner, and an extremely valuable benefit to your top tier frequent flyers.

 

[boomy]

Would recommend P1 to anyone who asks is it worth going that little bit extra to achieve.

I have been P1 since the launch date and te service has been great.

Like any truly good level of service it is unobtrusive and done often without you noticing it, which when you travel as much as I do is extremely important.

- The upgrade has strike rate is quiet high, 5 or 6 J to F on long haul
- Many Y to J upgrades on domestic flights and trans tasman.

You're really lucky getting many Y to J upgrades on domestic.
Out of ~150 flights a year I get no more then 5 upgrades.

I do agree the level of service is very high. That's the main benefit of P1 IMO.

 

[Pleb Status]

'Qualified' for P1 status today when the remaining QF status credits I required appeared on my account this morning (3745 SC total, including 2720 QF SC).

As it has been stated here that the awarding of P1 status is not automatic and can take some time, I called QF this afternoon to double check that I satisfied the SC earn requirements in full and if I could speak to the appropriate team to facilitate the upgrade to P1.

The standard QF call centre confirmed that, although I had now earned the appropriate SC for P1 as per the QF website, 'this does not mean that I will be given P1 status and I may need to meet other qualification criteria as well'. When asked what these other qualification criteria were, the standard QF rep could not say.

I therefore asked to be transferred through to the P1 service team to discuss my situation and any other P1 qualification requirements that may exist. I was advised that this was 'impossible' and that 'someone may call me in the future if the P1 team felt I had qualified for P1 status'. As this statement was very non committal, I asked if anyone else at QF could shed more light on P1 qualification. I was advised that I could speak to no one else at QF on this issue even though I appeared to have satisfied the P1 requirements outlined on the QF website.

The call finished when the QF rep agreed with my statement 'that there was absolutely no one at QF to provide assistance on this matter and that I should just go away'. A good way to start the P1 experience.

 

[pleffer]

'Qualified' for P1 status today when the remaining QF status credits I required appeared on my account this morning (3745 SC total, including 2720 QF SC).



The call finished when the QF rep agreed with my statement 'that there was absolutely no one at QF to provide assistance on this matter and that I should just go away'. A good way to start the P1 experience.

All I could suggest is to be patient, I'm not sure how long it takes to click over as I was was one of the founding members, but i would imagine a week or so. It is worth the wait.

As for the response you received today, again all I can tell you is that the P1 team is a completetly separate unit located in Canberra, they are not the same team you where dealing with today.

Welcome to the club, In my opinion there could be "sub levels" within P1 for the really top experiences and for logevity (eg, quality of wine at Xmas; Flight simulator, etc), but you will notice immediately the personal level of extra service on board, in the lounge, and on the phone from the P1 special services team, when things go wrong.

 

[amaroo]

'Qualified' for P1 status today when the remaining QF status credits I required appeared on my account this morning (3745 SC total, including 2720 QF SC).

Nice one - you might need to change your call sign

Good luck to you & anyone that qualifies for P1......it's a truck load of flying!

 

[Sprucegoose]

'Qualified' for P1 status today when the remaining QF status credits I required appeared on my account this morning (3745 SC total, including 2720 QF SC).

As it has been stated here that the awarding of P1 status is not automatic and can take some time, I called QF this afternoon to double check that I satisfied the SC earn requirements in full and if I could speak to the appropriate team to facilitate the upgrade to P1.

The standard QF call centre confirmed that, although I had now earned the appropriate SC for P1 as per the QF website, 'this does not mean that I will be given P1 status and I may need to meet other qualification criteria as well'. When asked what these other qualification criteria were, the standard QF rep could not say.

I therefore asked to be transferred through to the P1 service team to discuss my situation and any other P1 qualification requirements that may exist. I was advised that this was 'impossible' and that 'someone may call me in the future if the P1 team felt I had qualified for P1 status'. As this statement was very non committal, I asked if anyone else at QF could shed more light on P1 qualification. I was advised that I could speak to no one else at QF on this issue even though I appeared to have satisfied the P1 requirements outlined on the QF website.

The call finished when the QF rep agreed with my statement 'that there was absolutely no one at QF to provide assistance on this matter and that I should just go away'. A good way to start the P1 experience.

All in gods good time......

 

[Hvr]

'Qualified' for P1 status today when the remaining QF status credits I required appeared on my account this morning (3745 SC total, including 2720 QF SC).

As it has been stated here that the awarding of P1 status is not automatic and can take some time, I called QF this afternoon to double check that I satisfied the SC earn requirements in full and if I could speak to the appropriate team to facilitate the upgrade to P1.

The standard QF call centre confirmed that, although I had now earned the appropriate SC for P1 as per the QF website, 'this does not mean that I will be given P1 status and I may need to meet other qualification criteria as well'. When asked what these other qualification criteria were, the standard QF rep could not say.

I therefore asked to be transferred through to the P1 service team to discuss my situation and any other P1 qualification requirements that may exist. I was advised that this was 'impossible' and that 'someone may call me in the future if the P1 team felt I had qualified for P1 status'. As this statement was very non committal, I asked if anyone else at QF could shed more light on P1 qualification. I was advised that I could speak to no one else at QF on this issue even though I appeared to have satisfied the P1 requirements outlined on the QF website.

The call finished when the QF rep agreed with my statement 'that there was absolutely no one at QF to provide assistance on this matter and that I should just go away'. A good way to start the P1 experience.

Congrats, my final SCs came through yesterday, 3705 with >2800 QF SCs. Like you I am hanging out for the change.

Wonder what other qualification criteria there may be? Here's hoping Qantas check our accounts quickly.

Ironically I am flying Jet* this weekend to the AFF XMAS in June dinner.

 

[macrop]

My P1 acknowledgement came through online after about 3 or 4 days from memory. This was a couple of months ago. I did ring the normal help desk a day or two after the status change just to link a couple flights and was told my status change wasn't showing on their internal system. They put me on hold for a short while to call the special services team and a few moments later they were back and their system was updated. They also offered to set my new seat selections for the dozen or so flights I had on my itinerary which was very nice of them.

Last night I was on a 737 that a had an electrical issue during startup so we had to get off and go back into to the terminal. 10 minutes later in the terminal, the special services rang me out of the blue to apologise for the fault which was a great touch considering. They let me know a new plane was being prepared and flown in to pick us all up, though in 5 hours - no spare plane for a couple of hours. The interesting thing was, was that the staff in the terminal had little information so far with what was going on. An hour later the terminal staff made the announcement. The P1 team were spot on with their prediction too. Was a very long 23 hour day though - Up at 4AM and home at 3AM . The OP-up to a comfy seat and couple of bourbons helped a lot.

The biggest thing so far for me has been in op-ups. My work flights are full flex Y on flights that are 100% full every time which means they fill the remainder of the J cabin with high status passengers in an attempt to fill economy seats with wait-listers. I'm at 100% success with those so I have been very fortunate thus far - thank you Qantas. I've also had some success with my personal flights too even when I've chosen red e-deal domestic Y. Had an op-up across the Tasman the other week on a sale Y ticket as well. Come to think of it - I've only sat a Y seat, in the last two months, just once and that was on a Dom A330 by myself in 23A and the CSM was absolutely terrific in regards to my drinks for the entire flight across the country.

So far, for me, the P1 experience has been exceptional.

Hope that helps.

 

[Pfisher004]

I am still yet to see a difference in the air between platinum one and platinum. Hope this changes tonight!

The platinum one service team have been exceptional though. No experiences or op ups since becoming platinum one.

 

[JohnK]

You're really lucky getting many Y to J upgrades on domestic.
Out of ~150 flights a year I get no more then 5 upgrades.

That is really interesting.

As a Platinum I have been receiving 4-5 op-ups a year for the past 3-4 years doing ~70 flights per year. I would have thought Platinum One would have a much better strike rate but at a guess the timing of flights could also have something to do with it.

 

[boomy]

That is really interesting.

As a Platinum I have been receiving 4-5 op-ups a year for the past 3-4 years doing ~70 flights per year. I would have thought Platinum One would have a much better strike rate but at a guess the timing of flights could also have something to do with it.

Sometimes when I see the J cabin not even 80% full, I wonder how the upgrade system works at Qantas.
They surely can do last minute upgrades at the gate...

I guess they only look at the Y cabin and when it's totally full they move some to J to make room for last minute bookings.

 

[trippin_the_rift]

That is really interesting.

As a Platinum I have been receiving 4-5 op-ups a year for the past 3-4 years doing ~70 flights per year. I would have thought Platinum One would have a much better strike rate but at a guess the timing of flights could also have something to do with it.

Timing is everything... Infact I think a gold could get more op-ups than a P1 if they booked the right flights.

I've had no op-ups in my last ~100 flights.

 

[boomy]

Today on QF756 I was sitting in 11C and after takeoff the CSM came to greet me (doesn't happen often when I'm sitting in exit row) and offered to bring some tea or coffee. I went for coffee and he brought a mug with the good coffee and some cookies from the J cabin.

It was a very nice gesture, specially today after I had an early flight from MEL and almost missed the connection to SYD due to a meeting that went longer then scheduled.
I was very tired and didn't have time to get coffee in the lounge so the CSM's offer today was spot on.

 

[danny09]

Thats great Boomy.I have noticed in the last 3-4 months there has been a huge improvement in on board treatment, & to be honest its great. Not just the CSM but all the crew are exceptional. They were already great but they have gone up a knotch lately. Especially loving the OP-Ups that I have been receiving, not even on full flights.

 

[Pleb Status]

In the past week since becoming a P1, I have experienced four (4) service failures by QF telephone reservation staff. With the latest one occurring yesterday, I sent an email to the P1 service team last night explaining the issues etc.

A rep from the P1 team called me this afternoon to discuss, which is the best response time I have ever received from QF. Could not do anything about the issues but agree, however, the response time certainly beat QF's worst performance of seven (7) months to get back to me as a WP and the average response time of three (3) weeks.