Qantas Platinum One experiences?

[aus_flyer]

To all the newly-minted Platinum One frequent flyers out there... I'm curious to hear... what's been your experience so far?

Anything different?

Free upgrades?

... or all hype?

 

[Sprucegoose]

(@Sprucegoose - If a P1 is not an "emotionally disturbed" person.. does that make them potentially a "stable genius"?

YES

 

[jcwhizz]

Possibly, but the wording 'came through' suggested to me at least that a request was put in...

Was requested.. but these things have been pretty rare to come through given everything has been so full. My children also got their (requested through my account) upgrade to business through as well which they were very happy about, so I reckon in the context of priority of getting upgrades the P1 provided value. I also felt the free flowing Bollinger and CSM attention both had a P1-esque feel about it.

 

[Fergo747]

Was requested.. but these things have been pretty rare to come through given everything has been so full. My children also got their (requested through my account) upgrade to business through as well which they were very happy about, so I reckon in the context of priority of getting upgrades the P1 provided value. I also felt the free flowing Bollinger and CSM attention both had a P1-esque feel about it.

Thanks and fair enough - yes being up top of the pecking order certainly helps when it comes to upgrades.

I’m impressed that the CSM hung around for more than the usual perfunctory ‘welcome back, you fly more than we do’ spiel. I must say though that generally the F crew that I’ve had have been fantastic to the point that when I went up to the J lounge to meet a colleague for a drink one of the crew kept popping up to check on my drink and see whether there was anything they could get me.

 

[wannabeinvestmentbanker]

. I must say though that generally the F crew that I’ve had have been fantastic to the point that when I went up to the J lounge to meet a colleague for a drink one of the crew kept popping up to check on my drink and see whether there was anything they could get me.

Not strictly P1 talk but I’ve had the same on my last couple when travelling with some people in J.

They almost feel bad you are spending time up there. If going up, wear the PJs as they like it so you are easily distinguishable from the J crowd.

 

[RichardMEL]

For the first time in years and hundreds of QF domestic flights - the other day SYD-OOL, the Captain announces flight info blah blah.. there was a slight cleaning and paperwork issue or something which caused a slight delay (like 5-10 mins). Anyway after that and post door 1L close the CSM comes directly to me and gives me this mini briefing - but basically restating everything the Captain said earlier. I mean he was very nice, gave the whole "anything we can do for you.." thing etc. Didn't mention P1 specifically but seems pretty obvious - spoke to nobody else in J (or Y that I noticed, but could be wrong on that) and I felt quite singled out.

So... that was.. unexpected.

CSM was very extra diligent during flight to all pax, but while I didn't eat food he offered me one of the big lindt blocks and whatever. Was good with drinks etc.

I think just an old school crew member rather than anything new per se. Good flight.

 

[lsmi4126]

Anyone received a P1 op-up recently? I travel domestically almost exclusively in Y (weekly) and pre-COVID (and even just as things started opening up again) I got a P1 op-up every 4 to 5 flights.
I haven't received one at all over the last 17 flights (had to check the flight log).

Has this unpublished benefit been 'enhanced', or am I just missing out?

 

[defurax]

No domestic op-up here since July 2022. I recently flew to CBR on a Y flex ticket and the J cabin only had 3 PAX.
Seems QF wants P1 to use their points to upgrade....

 

[jcwhizz]

I had a single comp P1 upgrade late last year (Nov) on a flight to MEL to CBR and that is it - and didn’t get the upgrade on the return - I have the points so I generally request upgrade to be sure now.

 

[lsmi4126]

No domestic op-up here since July 2022. I recently flew to CBR on a Y flex ticket and the J cabin only had 3 PAX.
Seems QF wants P1 to use their points to upgrade....

Seems this might be the case... J generally half-full on my flights (SYD/CBR/BNE/MEL).

 

[serfty]

That's fine. That is your prerogative. I'm not a sheep when I don't have to be, especially when it concerns my medical record.

More importantly, you helped with education of check-in staff.

 

[RichardMEL]

I'm sure most of us have now seen the latest Briefing (I forgot they exist lol). Mostly nothing terribly surprising in there as usual, but I did notice the bit at the bottom regarding the number to call within 48 hours of travel (and the note to not email) to contact VIP Team directly for issues. Seems to me this is a tacit admission that getting onto HBA is a lottery even for P1 going the usual way, and the team is snowed under (probably more so with the attempts to address the partner reward ticketing issues).

 

[Kiwi_Flyer]

I'm sure most of us have now seen the latest Briefing (I forgot they exist lol). Mostly nothing terribly surprising in there as usual, but I did notice the bit at the bottom regarding the number to call within 48 hours of travel (and the note to not email) to contact VIP Team directly for issues. Seems to me this is a tacit admission that getting onto HBA is a lottery even for P1 going the usual way, and the team is snowed under (probably more so with the attempts to address the partner reward ticketing issues).

I didn't receive the newsletter (as usual in the eastern isles) so presumably fine to continue with emailing the vip team when needed.

 

[RichardMEL]

I didn't receive the newsletter (as usual in the eastern isles) so presumably fine to continue with emailing the vip team when needed.

Yeah, I specifically thought of you when I wrote "Most of us" ... oh dear.

Anyway I think the comment about email was basically if you're flying within 48 hours don't email, call.....

Have an upcoming flight and need help?

If you’re travelling within 48 hours, call our VIP Service Team on [ Redacted ] in Australia, or [ Redacted ] internationally between the hours of 7am and 11pm (AEDT) rather than send an email.

 

[New to this]

Got this news in the email. Not sure whether to be proud or disappointed (in myself). LOL

You've flown 141,117 kms in the last 12 months and are in the top 10% of Platinum One flyers, congratulations

 

[Ansett]

Have an upcoming flight and need help? If you’re travelling within 48 hours, call our VIP Service Team on in Australia, internationally between the hours of 7am and 11pm (AEDT) rather than send an email.

I took this as meaning if you need to contact VIP and it is within 24 hours of your flight DO NOT email but call.

 

[RichardMEL]

I took this as meaning if you need to contact VIP and it is within 24 hours of your flight DO NOT email but call.

Pretty much what I wrote above.. so yes, I agree

If flying very soon call, if not continue to spam them fully! lol

 

[Princess Fiona]

My powers of deduction are telling me that the reason for the change to not emailing them is that the VIP/SST email response team have been re-allocated to fixing partner Award booking disasters.
Qantas to fix Award Ticketing Failures

Which is great for these pax but not exactly a positive outcome for those of us earning 3600 BIS SC a year.

 

[wannabeinvestmentbanker]

I sent an email and 6 business days later got a call from the team so I would just call anyway. I had to wait so hung up and will call when I have time

 

[RichardMEL]

Gotta feel for the (generally) great agents in HBA to be honest. Yeah it's their job and all, but all this extra cough they have to deal with now because QF can't or won't resolve the underlying issues is just painful, and the added problem is extra wait times for service for high status people so it's a lose/lose.

It's why, as I consider some DSC that have not posted, I wonder do I email them, or qff, or what? it's not urgent.. doesn't need a call, but kind of annoying for such a trivial thing.

 

[Kiwi_Flyer]

​ ​	​ ​ Have an upcoming flight and need help? If you’re travelling within 48 hours, call our VIP Service Team on in Australia, internationally between the hours of 7am and 11pm (AEDT) rather than send an email.

I took this as meaning if you need to contact VIP and it is within 24 hours of your flight DO NOT email but call.

This. My experiences over the past year is urgent emails to vip team do not get responded to (at all). 3 trips ago (late December 2022), when I had to reschedule (due to recovery from covid taking too long) the day before travel with 6am departure, I called vip team.