QF has received the key feedback we've all given -- introduce more specific and guaranteed benefits, including guaranteed upgrade 'certificates' and remove the random lottery feel etc etc -- but I doubt anything will change.
To give a little perspective I received 8 upgrade for one vouchers and one upgrade for 2 voucher from BA for my year ending Jan 8th. these can be used for an entire trip. (Only on BA flights and metal of course.) My fear is that BA will send me a bottle of plonk next year and remove these real benefits.
Anyone had any experiences with lost baggage as a P1?
Did you get reunited with your bag?
The "it's not our responsibility" line is expected but I reckon in the past that's all you'd have received. The fact they took your number then emailed to say it's found means they did at least make some enquiries and gave you, as you say, some reassurance. That's decent service (albeit perhaps based on low expectations)!Yes!!
To make this relevant to this thread:
Upon arriving at BOG I made the standard lost-baggage process with Avianca staff.
I emailed the SST with my woe and got a reply basically saying that responsibility lies with the last carrier. But they asked for the lost-baggage file number, which I sent them.
They replied saying that they had confirmed that my bag had been found and would get to me.
Meanwhile Avianca contacted me and three days later I got my bag.
In summary, the first email from SST made me feel "blah". The second was far more upbeat. I don't think that the SST had any influence on my succesful bag receiving, but they did at least acknowledge me. In total was a neutral experience.
If that makes sense?
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Another post with nothing useful to say except that...
they're NOT "op ups" when the SST gives US an upgrade and pops the msg in. Those are complimentary upgrades issued by P1, usually on lightly loaded sectors and usually a day or so out.
A real operational upgrade will almost always happen within hours to minutes of a flight's closing and, as the name implies, be for operational reasons, like last minute cancels,, a/s sub or whathave you. Now sure, in theory CL and P1 should be top of the pile when it comes to the rare real op up, but that's very different to P1 issued upgrades.
Just being a nit picker
ExpertFlyer 12 to 24 hours out usually gives me a strong hint that I'll get a P1 SST upgrade.
Not the same, but my only lost (or misconnected) bag issue as P1 happened about 18 months ago.
I flew SFO-LAX-MEL with LAX-MEL an upgrade to F.
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Tried very hard to switch a few things around to get there. Just couldn't manage it. Esther was very patient and gave me a few days to try and sort.Gee that A350-1000 thing would be awesome. Jelly of the offer!
I remember back in 1994 or so Boeing sent a 777-200 (then brand new and not yet flown commercially) to MEL and SYD to woo AN and QF.