Qantas Platinum FF to...Silver?

Status
Not open for further replies.

slc767338

Member
Joined
Mar 2, 2013
Messages
330
Points
215
Evening all,

Sitting on the train home and log onto the Qantas Frequent Flyer app to find that it shows my status as Silver. Dumbfounded, I log onto the website and it has the same result.

I have no explanation for this, no emails or other, and as can be seen from my card the membership is valid through October 2015 - last time I checked it is currently June 2014.

FF Service Centre is currently closed so I can't contact them so this is my next point of call. Looking to visit the Flounge this Sat.

What the hell is going on here?
Have the QF Gods decided I and my Flying $ are not important anymore or is this some system glitch...

Anyone else in the same boat? ImageUploadedByAustFreqFly1401787892.157865.jpg
 
Last edited:
Your simple solution to home security. Quickly view what’s happening at home when you're not there, giving you peace of mind.

Simple plug-in installation means you’ll be up and running in no time.

AFF Supporters can remove this and all advertisements

slc767338

Member
Joined
Mar 2, 2013
Messages
330
Points
215
The only thing free falling (without an explanation) is my corporate spend with Qantas...
 

slc767338

Member
Joined
Mar 2, 2013
Messages
330
Points
215
Whilst I'm up for a laugh, Serious answers would be greatly appreciated.
 

MEL_Traveller

Enthusiast
Joined
Apr 27, 2005
Messages
23,309
Solutions
6
Points
1,820
Whilst I'm up for a laugh, Serious answers would be greatly appreciated.

I think you know the answer.

If you have attained the status correctly (with four ~ for QF flights etc) it is likely to be a computer glitch which will be fixed as soon as you speak to the service centre.

Apart from the initial shock, and frustration that it can't be sorted tonight, the issue will be resolved quickly tomorrow.
 

mannej

Senior Member
Joined
Mar 16, 2009
Messages
9,875
Solutions
5
Points
985
Have you sent RedRoo a PM?
 

Kefci2000

Established Member
Joined
Apr 3, 2010
Messages
1,154
Points
405
I don't understand how you can have a current card that expires Oct 2015

i have re qualified until Dec 2015 but won't get a new card until Dec 2014
 

Shan Man

Member
Joined
Jan 19, 2014
Messages
268
Points
5
I don't understand how you can have a current card that expires Oct 2015

i have re qualified until Dec 2015 but won't get a new card until Dec 2014

His year started Oct 2013 and his has already qualified for WP, hence the 2015 expiry!
 

ketsuzei

Established Member
Joined
Oct 19, 2009
Messages
1,066
Points
475
I don't understand how you can have a current card that expires Oct 2015i have re qualified until Dec 2015 but won't get a new card until Dec 2014
It wouldn't happen for re-qualification, but if you go from Gold to Platinum...
 

slc767338

Member
Joined
Mar 2, 2013
Messages
330
Points
215
Any update on the mystery?
Nothing from the FF Service Centre however I received a call from a very kind and polite lady from Private Number QF loyalty (I joke, she was very demeaning and for someone involved in loyalty didn't seen to care about treating the customer with respect)

I don't understand how you can have a current card that expires Oct 2015

i have re qualified until Dec 2015 but won't get a new card until Dec 2014

I qualified for platinum in the first instance, not a renewal.
 

penegal

Senior Member
Joined
May 17, 2009
Messages
5,667
Points
990
Qantas
Platinum
Virgin
Gold
The mobile apps are rubbish (sorry Red Roo, but it's true). I think the apps need a few more iterations to improve... FWIW I just use the mobile website, which is okay...

Your status drop is a bit odd. Hopefully they get back to you soon.
 

samh004

Enthusiast
Joined
Apr 1, 2009
Messages
19,423
Solutions
13
Points
1,570
Qantas
Platinum
Virgin
Red
The mobile apps are rubbish (sorry Red Roo, but it's true). I think the apps need a few more iterations to improve...

I have the same experiences... the new app for iPhone is meant to show an upcoming booking, and my partner sees this (for something I booked, but I saw nothing. Then, after taking my most recent flight I started to see it in the app... after it had been flown! And now, back to no bookings... despite several coming up. I like the new FF app, very sleek. Apologies for going off topic.
 

Ansett

Established Member
Joined
Jul 13, 2011
Messages
3,700
Points
720
Qantas
Platinum 1
Virgin
Red
Again Qantas IT sets the Goals and expectations low.. I Mean how hard would it be for QF to release the App to several frequent flyers to trial for a week or three and see what bugs are in it then release once they are fixed?

Why release something that appears to have not been fully tested and trialled.
 
Status
Not open for further replies.
Top