Qantas PayID - Help!

[RedSMS]

Hi all.

I hope I am posting in the right place.


So, 2 issues here -

1. I have been eyeing off PE return MEL-DFW in June/July.

Selected my flights departing 22nd june, returning 6th July.

I selected PayID. I have done this before with Qantas and there has been no issue. I entered my banking app and made the payment and did everything exactly according to Qantas instructions.

The moment the PayID transaction went though, I went back to the payment page and it came up with an error!

'Generic Error'

'Please review the following items

We are having trouble processing your booking. Please try again or contact us if the problem persists. (3006).'

But the money left my bank account and no ticket issued!

I rang Qantas straight away and the woman said that she could see a booking under my name. I asked her if the system had generated a PNR, and she said yes, and gave it to me. She also told me that the transaction was pending and it may take 2-3 days for them to issue an e- ticket.

Ended the call, opened my Qantas app, and sure enough, there is a trip now with a PNR, but no e-ticket.

Switching back over to my bank account, in my transaction list, the Qantas charge says 'pending', but then when I click on it , it shows the following -

1. A transaction ID
2. A withdrawal receipt number
3 A deposit receipt number
4. OSKO payment.

I asked chatgpt and the response was that my payment has reached Qantas's bank account, but they have yet to issue the ticket, and because I have a PNR, I've got nothing to worry about.

2. Originally, the return leg was $2805. As i got to the payment page, there was another bug, and I had to start again. This time, the return leg was $3325, and I ended up paying it because I could see that the next option was $~4700 x and there was absolutely no way I could even afford to pay that. So I copped it.

Have rung Qantas again and they were deeply unsympathetic about that, but tue Lady (supervisor of reservations team in south Africa I think) said that she is keeping an eye on my transaction until it gets resolved into an e-ticket. She even admitted that my payment had hit their account but hadn't been 'captured' yet.

Can anybody help me with this?

This is astonishing stuff.


 

I haven't received an e-ticket yet and I'm worried sick that something stinks

What's going on here?

Thanks in advance

 

[Aeryn]

You dont need your passport physically with you to enter APIS just basic details, most people have these memorized or a copy saved in phone or email (always a good idea incase you lose it travelling).

But yes ive read of issues with this payment method, seems very high risk to save a couple of $ in fees. Much more timely recourse with CCwhen something goes wrong.

 

[offshore171]

I havent booked accommodation,

Have you locked in your ESTA yet?

 

[Mr_Tee]

You dont need your passport physically with you to enter APIS just basic details, most people have these memorized or a copy saved in phone or email (always a good idea incase you lose it travelling).

But yes ive read of issues with this payment method, seems very high risk to save a couple of $ in fees. Much more timely recourse with CCwhen something goes wrong.

If you really want to save the credit card fees then (a) buy a $50 Qantas gift voucher then (b) redeem that gift voucher to purchase your flight, paying the additional fare cost at checkout with your credit card.

Neither the gift voucher transaction nor the final checkout transaction will attract credit card surcharges.

 

[RedSMS]

YMMV but its only takes a few seconds to enter APIS and it cant hurt. The overseas call centres arent always reliable.

i always payby CC as i dont spend a dollar unless im earning a FF point but whenever an international ticket hasnt arrived after payment it usually does within 15mins of adding APIS.

HAHA

I entered my APIS details and WHOOSHKA!!!

Literally 2 minutes later , I recieved my eticket in my inbox. Itinerary issued.

You saved me, you absolute champ!!!

So the question has to be asked, why didn’t the 3 agents over 2 phone calls NOT give me that vital info??

Why did they claim that it was a payment error when all they needed was my bloody passport number?

So happy!

Thank You!
Thank you ALL for your assistance this morning.

What an amazing community.

 

[Aeryn]

Glad to hear it came through. Enjoy your trip.

 

[TheInsider]

So the question has to be asked, why didn’t the 3 agents over 2 phone calls NOT give me that vital info??

Because the PAYID transfer is not instant anyway and still manual processing (in a way) involved due to the backend being quite an old system. They probably did just not have the payment in there at that point. When you did the Secure Flight/APIS information, it would've had that info, therefore the ticket could be issued.
Also, because the offshore contact centres are really, really trash and the CEO really doesn't care about that side of the business nor customer experience.

 

[RedSMS]

Have you locked in your ESTA yet?

Will do. This isn't my first rodeo. Got 4 months.