Qantas Frequent Flyer centre (Alicia from Melbourne) just rang me to say that they weren't accepting my online purchase to Forever New on 10/9/15. From the huffing and puffing, she most definitely wanted to get me off the phone, and just accept her news. I pushed to speak to a supervisor (she tried her hardest to get me to accept a callback in 24-48 hrs). She made a big point of telling me that nothing would come of speaking to a supervisor. She emphasised that I would get no points.
I did 2 transactions at the same time - ebay and forever new. Only ebay credited points. I know that I did it correctly.
Anyway, I spoke to the supervisor Simon - he had a great attitude, and gave me the points as a goodwill gesture (less than what I should have got, since he didn't want to give me points on GST). He said that if you don't get the confirmation email in 99.9% of cases, you did something wrong - you will get zero points (he could think of a few ways that it could happen, but it is rare). He said that the online mall was very touchy - it is easy to do something wrong.
Anyway, I think where I have a choice - the Velocity online mall is superior (you can check your own record). I have also started using the Krisflyer Spree site (no problems).