QANTAS/ONE WORLD INTERLINE BOOKING PENALTY | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

QANTAS/ONE WORLD INTERLINE BOOKING PENALTY

Status
Not open for further replies.

Mattyana2003

Member
Joined
Feb 24, 2013
Messages
146
I'm constantly trying to book multi city flights on Cathay from Brisbane to Europe or Asia via HKG which I think they call an interline ticket. I get right to the end of the booking process and it flakes out back to the error page.
I've spoken to Qantas many times about it and they know it's a glitch but they always tell me to do two separate bookings. The problem with this is that if I want to cancel or change the tickets if some better class ticket comes available I then have to pay the 6000 point change fee on two bookings rather than just on one costing me 12,000. One person at Qantas suggested that I should ring up AFTER the two separate bookings are made and put a note on my booking file about what had happened in case I want to cancel/change the ticket for 6000 instead of 12,000.
Does any one have any experience with his?
 

Mattg

Senior Member
Joined
Aug 21, 2011
Messages
8,944
Flights
My Map
I believe your issue is married segments...

This is done intentionally by Cathay for various reasons. Basically, the solution is to either make separate bookings or stop in Hong Kong for more than 24 hours to get the flights on one ticket.

The problem won't happen with all Cathay flights. If you can get flights to come up on a point-to-point search (i.e. Brisbane to London, with CX via HKG showing in the results) then you should have no problems booking everything on one booking.
 

Danger

Senior Member
Joined
Jun 19, 2006
Messages
6,359
Cathay and Married Segments, it isn’t a glitch it’s intentional.
I think the website problem is a glitch, though. Surely the booking engine should be able to accommodate married segments when spitting out flight options, rather than only failing at the payment stage.

On the topic of CX and its love of married segments, I saw a funny one earlier this week. There was no award availability HKG-LHR but there was HKG-xLHR-ZRH.
 
Status
Not open for further replies.

Community Statistics

Threads
85,383
Messages
2,012,097
Members
52,581
Latest member
BelindaKHN
Top