Qantas no status points for missed or cancelled flights

[Jackgiffa]

Why doesn’t Qantas Offer Status Points for Missed or Cancelled Flights

 

[Mr_Tee]

Do you mean Status Credits?

1. AFAIK Status Credits and points have never been issued if you are a no-show and fail to arrive for your flight. You need to check-in and take the flight to be eligible.

2. If the flight is cancelled by the airline and an alternate flight(s) is taken then you can request Original Routing Credits if what you receive on the alternate flight(s) is less than what you would have received on the original route.

3. If the flight is cancelled and you decide to do something other than take an alternate flight(s) (e.g. seek a refund) then no points are awarded as you need to check-in and take the flight to be eligible.

TBH, I'm not really sure what you are asking here or what angle you are coming from.

 

[Ade]

Why doesn’t Qantas Offer Status Points for Missed or Cancelled Flights

Welcome to AFF @Jackgiffa

Not sure what is the background of your question is, but I'd say, given the fact that the flights were missed or cancelled (as in not flown in or not operated), no status credits or points are earned against those flights ...

 

[Jackgiffa]

Welcome to AFF @Jackgiffa

Not sure what is the background of your question is, but I'd say, given the fact that the flights were missed or cancelled (as in not flown in or not operated), no status credits or points are earned against those flights ...

Thanks for your response. My question relates to scenarios where I may miss a flight or cancel a flight and I don't receive the status credits. I think the customer should receive the credits as they have paid for the flight. It seems unfair and not good customer relations. I think this is something AFF could take up with Qantas.

 

[flyingfan]

See my post here to someone else who was asking about VA status credits but the same principles apply.

Post in thread 'Status of status credits for a "no show"'

Today at 10:16 AM

Just on your original and repeated question, my best guess is SCs are designed as a measure of how much you've actually flown with an airline ('bum in seat'), not how much money you've spent with them as a prospective, good-faith intention to fly.

There are some ways to spend money with an airline and get certain benefits, such as paying for lounge access, a higher cabin class or even points. These might not get as much or any SCs. Then there's the bum-in-seat flying that earns SCs but might have different terms and conditions and possibly worse benefits. Some on AFF (which you...

• flyingfan

 

[oz_mark]

Because (in most cases*) you need to fly in order to earn Status Credits and Points

* Don't mention the bus

 

[Ade]

Thanks for your response. My question relates to scenarios where I may miss a flight or cancel a flight and I don't receive the status credits. I think the customer should receive the credits as they have paid for the flight. It seems unfair and not good customer relations. I think this is something AFF could take up with Qantas.

For flights that you have requested a cancellation (as in you are unable to or choose not to travel anymore) - then you could be eligible for a refund (based on the flexibility of the fare purchased).

For flights that are cancelled by the airline (as in, the cancellation was out of pax's control) - then you could be eligible for a full refund or a credit. Credit can be used for a later flight (subject to original purchase conditions).

For flights that you missed (as in pax no-show) - then, depending on the fare purchased, there could be a penalty that is levied.

Also, when you (the pax) miss or cancel a flight (for any reason), then the pax did not fly - hence no status credits/points earned.

Status Credits/Points are earned once the act of flying on the booked fare has happened. In all the above cases, given that the passenger (that had paid) did not fly (as in bum-in-seat) - no status credits/points are earned.

 

[justinbrett]

Thanks for your response. My question relates to scenarios where I may miss a flight or cancel a flight and I don't receive the status credits. I think the customer should receive the credits as they have paid for the flight. It seems unfair and not good customer relations. I think this is something AFF could take up with Qantas.

The only situation you'll get points and status credits for flights you don't take, is when you are given Original Routing Credit (ORC).

This only happens if there's a scheduled change or you miss a connection and you are rebooked on a different airline or different routing, that earns fewer (or nil) points with Qantas.

As far as I'm aware, the requirement to utilise bookings in order to receive points/status is almost universal in both airline and hotel loyalty programs.

Why is it this way? I think in part it's to stop people booking status runs (lots of flights just to get cheap status) and not have to actually take the flights. I don't think it's the only reason, maybe not even the main reason, but it would surely be one of them.

 

[Pushka]

Thanks for your response. My question relates to scenarios where I may miss a flight or cancel a flight and I don't receive the status credits. I think the customer should receive the credits as they have paid for the flight. It seems unfair and not good customer relations. I think this is something AFF could take up with Qantas.

Welcome to AFF.

I take it this has just happened to you.

However I don't think in this situation that Status credits are warranted. If the airline cancelled the flight then yes.

But not something that AFF would seek to take up.

 

[Jackgiffa]

Thanks for feedbacks. Yes, I understand the current Qantas policy i.e. no fly (no bum in seat), then no status credit. Your fault you missed or cancelled the flight and forfeited your fare. Yes, you agree to the terms and condition for the booking. But, don't you guys think that it is unfair or at least poor customer relations? You have paid for the seat, so it would be 'nice' to at least receive the status credit. Or does everyone think it is a fair thing?

 

[Flyerwin]

You have paid for the seat, so it would be 'nice' to at least receive the status credit.

Status credits are traditionally based on flying distance (hence why they are also called air miles etc), not on whether you've paid for the seat. It's to reward frequent flyers, not frequent payers.

 

[Falcs]

Thanks for feedbacks. Yes, I understand the current Qantas policy i.e. no fly (no bum in seat), then no status credit. Your fault you missed or cancelled the flight and forfeited your fare. Yes, you agree to the terms and condition for the booking. But, don't you guys think that it is unfair or at least poor customer relations? You have paid for the seat, so it would be 'nice' to at least receive the status credit. Or does everyone think it is a fair thing?

Not really - firstly in most cases there would be some sort of refund or credit due and secondly no one would want to encourage customers to book status runs when they have no intention of flying.

 

[kerfuffle]

But, don't you guys think that it is unfair or at least poor customer relations?

Name an airline that offers status credits for buying a ticket on a flight but not flying on said flight.

 

[Pushka]

Thanks for feedbacks. Yes, I understand the current Qantas policy i.e. no fly (no bum in seat), then no status credit. Your fault you missed or cancelled the flight and forfeited your fare. Yes, you agree to the terms and condition for the booking. But, don't you guys think that it is unfair or at least poor customer relations? You have paid for the seat, so it would be 'nice' to at least receive the status credit. Or does everyone think it is a fair thing?

Maybe it’s like the frog in boiling water?

 

[oz_mark]

Thanks for feedbacks. Yes, I understand the current Qantas policy i.e. no fly (no bum in seat), then no status credit. Your fault you missed or cancelled the flight and forfeited your fare. Yes, you agree to the terms and condition for the booking. But, don't you guys think that it is unfair or at least poor customer relations? You have paid for the seat, so it would be 'nice' to at least receive the status credit. Or does everyone think it is a fair thing?

While it may seem unfair if it's just a once off thing, imagine if they allowed it. You could imagine stacks of sale tickets being snapped up by people with no intention of flying.

 

[MEL_Traveller]

Thanks for feedbacks. Yes, I understand the current Qantas policy i.e. no fly (no bum in seat), then no status credit. Your fault you missed or cancelled the flight and forfeited your fare. Yes, you agree to the terms and condition for the booking. But, don't you guys think that it is unfair or at least poor customer relations? You have paid for the seat, so it would be 'nice' to at least receive the status credit. Or does everyone think it is a fair thing?

Because all fares, even the cheapest of red e-deals can now be cancelled with a refund or credit, albeit minus the service fee.

So you need to cancel the flight before it departs. This can be done on line.

Because you can get a refund/credit you won’t be getting points or status credits.

If there was an absolute zero refund/credit policy, the argument might be that you should still get the points and status credits.