Im a QFF Platinum customer. Have been for about 20 years on and off. Recently I had to cancel my very first booking. The booking was made in 2017, a Business Class airfare to BKK from SYD for 2. That cost me about $5.5K About 4 months ago I change the return date to a week later arriving back to SYD in June this year. That cost me another $2.5 K cause the change fee and I was told the air fare had to go from a discounted fare to another fare. Ok so I've spent about $8K. I cancelled my booking 2.5 months out from the travel date. My refund was ...... wait for it.... $2.5 K. Seriously ! So I complained and got no response. Well Ill get that response I am entitled to very soon I hope. Im currently completing two sets of forms. One to take Qantas to court (the QCAT), as a retired/former Lawyer, I really have nothing better to than make Qantas understand their obligations under law. The other forms are to formally complain to the ACCC, who recently published an adverse report about Qantas and their doggy refunds. Its just a disgrace how they treat customers, so the benefits of being Platinum are just a mirage !