Qantas make it difficult

[Timpo]

Qantas cancelled my flight leaving 6 hours earlier with a resulting 6 hour lay over in Melbourne
Why are they so reluctant to help their loyal customers when the flight changes are their fault?

 

[opusman]

What sort of help are you seeking? I'd be surprised if they didn't offer meal vouchers at least.

 

[Buzzard]

Was the flight change their fault or was it something beyond their control?
What was your expectation from QF?

 

[docjames]

You might need to provide more info such as routing, how far in advance was it cancelled, what did you think was a better option (and did you ask for that) etc.

 

[QF WP]

How did they alert you to the cancellation (telephone or SMS, email?). Often they give options (as I had late last year). Yes, routing, date, weather, aircraft movement etc all could play a part in the reason for the cancellation. Then they are going to help the passengers in the order of their status or cabin of travel.