I guess when the decision has to go to the full board and maybe get the chairman to sign off as well, I can understand why Qantas can't make a people decision in a few weeks or so....
Unfortunately some will have read your comment as serious.
Hopefully most will have read it as sarcastic.
About the time delays - it is shocking that what actually existed in several life companies procedures manuals and subsequently outed and BANNED - now appears to be the Q way. Delay response in hope customer will either forget or become apathetic.
In the late 80s/early 90s it took over three years to get the points for a Qantas Travel booked business trip around the US for 3 weeks - all in booked accommodation + car hire. I had to fax all the material (pre-internet way of communicating material...) 9 times. Total of 28 pages in fax the first times and then two added page per time.
Why two pages longer?
One page was fax header sheet to previous unacted upon fax and the other page was the print out of the successful transmission to the number on the fax header sheet.
Final fax that worked - 44 pages long.
Conversation typically went, "There will be a delay as we need to verify your documents...", then once verified there may be a delay in the adjustment being made..."
After following up every three months following the no show on the statement I then put it away in my half yearly reporting file. Guess what got done first?
What was amusing was maybe 3 or 4 times the reason for nothing having been done was put down to "They don't work here anymore" to which I politely suggested that they apparently never did!
