Qantas leaves man trying to confirm his flight on hold for nearly 16 hours

[yohy?!]

Glad to see some voice of reason on Plane Talking. The comments, that is, not the author.

The article only seeks to plainly put out that Qantas is either lying or incompetent in acknowledging the glitch or otherwise failure to pick up the call of Mr Kahn. It does not take into account at all that what Mr Kahn did is an antithesis to his "profession".

Naturally he was going to select something like Plane Talking. Who else do you think he was going to send it to to garner that kind of exposure?

let's not turn this into another plane talking bashing thread..... if possible

 

[medhead]

This reminds me more of The Office (the real office not the other version). In particular, one characterisation of Gareth. It started with "You're a".


Sent from the Throne

 

[anat0l]

let's not turn this into another plane talking bashing thread..... if possible

Very well, but I stand by my statement of the purpose of the article.

 

[fbrimfield]

So, my original comment still stands.

What idiot stays on the phone to a call centre with a mobile for 15 hours?

All he's done now is prove that he's an idiot (albeit a truthful one)

 

[oz_mark]

Makes one wonder how accurate call centre statistics are!

 

[Simo]

Why should Optus credit the phone call?

You made the call you pay for the call.

 

[anat0l]

Why should Optus credit the phone call?

You made the call you pay for the call.

I suppose Optus did it as a "goodwill gesture". After all, this did make the news. As he is a marketing manager or something like that, he probably virtually blackmailed Optus into waiving the charge for him anyway.

Mind you, when the telcos were in the infancy of offering data services and so on, they probably had to refund thousands upon thousands of ill-considered services that were charged onto accounts by thoughtless and reckless kids. This is somewhat but not much different.......

 

[TheEmu]

Screw the airline bashing, I want to know what type of phone he has.... (walks away mumbling something about 15 hour battery life while glaring at his iPhone...)

Phone? Screw the phone, I want to know how he made it through 15 hours on hold without a potty-break: 100% surefire way to get an operator on the line when you're in a queue is go to the loo...
PS mophie juicepack gives me 3-4 days on the iPhone 4s (if I shut up a bit)