Qantas is sorry (again)

A reminder to everybody that Qantas can do this to you anytime by blaming you for not having your documentation. What a throwaway line.
Qantas in multiple emails has been unable to actually state what was missing! I had boarded Qantas flights no differently before. Attention to you all, it is a horrible act of disgrace from a national airline to do this. So be careful it does not happen to you it has happened to me several times. You carry the reference booking number the PDF copy, The Qantas app with all your flight details, the AMEX app with all your credit card information especially if something is declined it pops up. They could call, they could email, they could message. Nope they had no idea.
 
WCMO - QF four days ago, advised me my domestic flight is leaving soon and I should prepare. I also received an offer of a bid for upgrade which I looked at and ignored. Then today at 10.39 am I received an advice that my flight tomorrow is now open for check-in. I checked-in on-line, down loaded the boarding passes (same day return) and printed them. Then I arranged my pick-up for the trip to SYD airport in the morning and advised the people in Melbourne to arrange the meeting. At 11.12 am (33 minutes after check-in was opened) I received a text that my flight to MEL has been cancelled. Soon after I received an email to the same effect. I started looking at other flights and while I am looking I received text saying I am now on an earlier flight with an allocated seat or 26C instead of my 5C on my original flight. That is how a 20+ year WP is looked after. BTW - I checked and the same flight this morning was also cancelled, so another example of QF selling seats on a flight they regularly cancel and move passengers to a flight they actually intend to operate. Sounds like "slot" protection in action.

I tried 3 times to change my seat to an available one in row 3 and 3 times it took the change, confirmed the seat and asked me to confirm the change, which I did. It then confirmed the change but three times the next screen said I was still in the same seat in row 26. Useless IT.

I rang QF and after having to enter my PNR 3 times because the useless AI could not get the number correct, and using phonetic alphabet letters made it worse.

I was told to cancel my check-in and then TRY to get the seat I wanted. I did this and it worked.

At 12.19 pm I received an email offering a 'bid for an upgrade' on my return flight. I immediately clicked on the link and it said - flight is not eligible for upgrade !!! WTF !!! Does the left hand know what the right hand is doing - clearly not.

At 3.44 pm I received an advice that I could now check-in for the return flight, that I checked in for at 10.45 am.

How does QF make any money except from selling QFF points ?

I will requalify for WP 23/24 shortly but next year I am looking at any alternative program with an airline that actually wants passengers and provides the service expected, for the current exorbitant fares.

Sorry Qantas.
 
Go VA for now.
Can't say for sure, but in the past few days, SYD has been battered with high winds, but that can't be for everyday this week.
But maybe if the arr plane can't get in, they have to cancel at short notice.
Usually SYD - ADL has many flights, mid morning, but today, one got cancelled, and the ADL airport website only listed one QFd SYD - ADL flight as "landed" between 9am and noon!
And after ZL gets more planes, go with them, as they now have a FF program.
VH really has a hard road ahead, if she is serious about making any "improvements", but as they say, no action, talk only.
Safe to sat tho, they are price gouging, to make up for covid.
Eg: ADL - SYD - CHC used to be about $1500 in J, but for Jul, high demand excepted, they are asking for $2150 for a single J seat, and that's one way!.
Shocking service, high fares, only have to read also about long call waiting times, and the treatment the outsourced QF CSA treat customers.
Of course, the waffly above is of no help to you, but best of luck anyway in finding something CMA222.
 
CMA222 said:
WCMO - QF four days ago, advised me my domestic flight is leaving soon and I should prepare. I also received an offer of a bid for upgrade which I looked at and ignored. Then today at 10.39 am I received an advice that my flight tomorrow is now open for check-in. I checked-in on-line, down loaded the boarding passes (same day return) and printed them. Then I arranged my pick-up for the trip to SYD airport in the morning and advised the people in Melbourne to arrange the meeting. At 11.12 am (33 minutes after check-in was opened) I received a text that my flight to MEL has been cancelled. Soon after I received an email to the same effect. I started looking at other flights and while I am looking I received text saying I am now on an earlier flight with an allocated seat or 26C instead of my 5C on my original flight. That is how a 20+ year WP is looked after. BTW - I checked and the same flight this morning was also cancelled, so another example of QF selling seats on a flight they regularly cancel and move passengers to a flight they actually intend to operate. Sounds like "slot" protection in action.

I tried 3 times to change my seat to an available one in row 3 and 3 times it took the change, confirmed the seat and asked me to confirm the change, which I did. It then confirmed the change but three times the next screen said I was still in the same seat in row 26. Useless IT.

I rang QF and after having to enter my PNR 3 times because the useless AI could not get the number correct, and using phonetic alphabet letters made it worse.

I was told to cancel my check-in and then TRY to get the seat I wanted. I did this and it worked.

At 12.19 pm I received an email offering a 'bid for an upgrade' on my return flight. I immediately clicked on the link and it said - flight is not eligible for upgrade !!! WTF !!! Does the left hand know what the right hand is doing - clearly not.

At 3.44 pm I received an advice that I could now check-in for the return flight, that I checked in for at 10.45 am.

How does QF make any money except from selling QFF points ?

I will requalify for WP 23/24 shortly but next year I am looking at any alternative program with an airline that actually wants passengers and provides the service expected, for the current exorbitant fares.

Sorry Qantas.
Click to expand...
And imagine if robots and computers run the world.

But maybe Qantas computers IT just not upto scratch, or too scratched, that's a very ordinary experience @CMA222
 
CMA222 said:
I rang QF and after having to enter my PNR 3 times because the useless AI could not get the number correct, and using phonetic alphabet letters made it worse.

I was told to cancel my check-in and then TRY to get the seat I wanted. I did this and it worked.
Click to expand...
Did the 26C meet your seat preferece in profile (ie: aisle)? was the new seat you managed to get also an aisle?

CMA222 said:
At 12.19 pm I received an email offering a 'bid for an upgrade' on my return flight. I immediately clicked on the link and it said - flight is not eligible for upgrade !!! WTF !!! Does the left hand know what the right hand is doing - clearly not.

At 3.44 pm I received an advice that I could now check-in for the return flight, that I checked in for at 10.45 am.
Click to expand...

Since you cancelled the check in for the earlier flight, you were likely now not checked in for the later flight, hence the prompt.

Although I've often checked in online for domestic flights only to get a "check in is now open..." text 30 minutes later. The system just isn't quite in sync - which is unsurprising for QF IT really :p
 
What Qantas can do is implement more Flexi awards (on top of Classic Awards), similar to the Krisflyer Advantage awards across the board, at a higher rate but is more accessible as long as certain class of cash fare is available for booking. I can see that SQ has lots of Advantage economy awards available even in peak periods and I found it very useful and handy.

Of course, Qantas would probably not do that because it is actually good customer service which they are allergic of.
 
kamchatsky said:
What Qantas can do is implement more Flexi awards (on top of Classic Awards), similar to the Krisflyer Advantage awards across the board, at a higher rate but is more accessible as long as certain class of cash fare is available for booking. I can see that SQ has lots of Advantage economy awards available even in peak periods and I found it very useful and handy.

Of course, Qantas would probably not do that because it is actually good customer service which they are allergic of.
Click to expand...
It might also reshape the entire system so that there would be much fewer awards at the Classic level and only slightly more at the Flexi level (maybe the current pool just subdivided or only slightly more).

People already bristle at the Classic prices; can't imagine what the Flexi ones would be. I'd postulate that First class awards would only be available at the Flexi level, especially on the A350. WPs and P1s can request seats but they would be charged at the Flexi level, not Classic.
 
kamchatsky said:
What Qantas can do is implement more Flexi awards (on top of Classic Awards), similar to the Krisflyer Advantage awards across the board, at a higher rate but is more accessible as long as certain class of cash fare is available for booking. I can see that SQ has lots of Advantage economy awards available even in peak periods and I found it very useful and handy.

Of course, Qantas would probably not do that because it is actually good customer service which they are allergic of.
Click to expand...
I would say be careful what you wish for. IMO, in spite of the availability issues, the flat (non-dynamic) award pricing is one of the best features of QFF.
 
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Mel to Sydney 3pm departure (late of course)

No tea or coffee on 3pm flight advised by the crew. WTF? Only cold drinks.

The entire row laughed. How much more budget can a full service airline get?

No beer or wine, tea or coffee on this flight.

I settled with a really expensive can of coke.
 
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worldholdonn said:
Mel to Sydney 3pm departure (late of course)

No tea or coffee on 3pm flight advised by the crew. WTF? Only cold drinks.

The entire row laughed. How much more budget can a full service airline get?

No beer or wine, tea or coffee on this flight.

I settled with a really expensive can of coke.
Click to expand...
I sent in a complaint to QF when this happened to me a few years ago. I actually got a response saying this shouldn't have been the case, though they didn't proactively offer it, it should have been provided when requested, which on other occasions it had been - lazy cabin crew me thinks.
 
worldholdonn said:
Mel to Sydney 3pm departure (late of course)

No tea or coffee on 3pm flight advised by the crew. WTF? Only cold drinks.

The entire row laughed. How much more budget can a full service airline get?

No beer or wine, tea or coffee on this flight.

I settled with a really expensive can of coke.
Click to expand...
Fly VA or JQ and can pay for it anytime you want.

QF has only served alcohol past 4 pm on short domestic for many years now that’s nothing new
 

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