Qantas Hotels - Expedia

[Mr H]

Forgive me if this is old news, but I have just had a Messenger chat with a hotel I was booking through Qantas Hotels. The hotel was surprised as they were not partners with Qantas. When I made the booking with Qantas Hotels, they said it had come through as an Expedia booking. So this means, I presume, that Qantas Hotels is simply an overlay for Expedia - costing a bit more and offering points.

 

[markis10]

Qantas hotels has been using Expedia for a long time but it’s not their only channel.

 

[oz_mark]

It's in the booking T&Cs'

https://www.qantas.com/hotels/terms-and-conditions

In some cases Qantas Hotels uses a third party intermediary, including but not limited to Expedia, or additional agents, to facilitate your booking with the service provider. Your booking may reference this third party as the booking agent.

 

[Cynicor]

Amex travel is also Expedia for most hotels.

 

[justinbrett]

That doesn’t mean all Expedia inventory is available on QF hotels.

 

[SYD]

That doesn’t mean all Expedia inventory is available on QF hotels.

Unfortunately.

 

[CaptJCool]

This has been the case a long while

The main advantage for QF Hotels is that on overseas locations, you pay in Australian dollars via an Australian merchant so there’s no extra fees charged by the credit card providers !

 

[AuSammy]

AFAIIA Unless you are going very niche or direct to the hotel, the vast majority of internet Hotel bookings go via one of three engines with hundreds of shop fronts with different names

Expedia
Booking.com
Trip.com

Happy to be corrected

 

[henrus]

Rather annoyed with Qantas hotels right now...

Booked via Qantas Hotels, selected/paid and presented with this screen:

Less than 10 seconds later this appears in my inbox:


The same hotel is still showing in search results and the most annoying part is they've kept my money as the "refund" for an unsuccessful booking isn't automatic. Only used it because of the $50 points club voucher.

 

[SYD]

Rather annoyed with Qantas hotels right now...

Booked via Qantas Hotels, selected/paid and presented with this screen:
View attachment 499539
Less than 10 seconds later this appears in my inbox:
View attachment 499540

The same hotel is still showing in search results and the most annoying part is they've kept my money as the "refund" for an unsuccessful booking isn't automatic. Only used it because of the $50 points club voucher.

Have you called?

I had an issue trying to book a place in NZ. Tried and tried (didn’t get charged) but just wouldn’t go through.

They were able to manually push it thu when I called….

 

[henrus]

Have you called?

Their phone lines only operate 8am-8pm AEDT so no use until the morning.

 

[henrus]

It's just getting worse.

This morning at 8am AEDT get an email saying it was unsuccessful due to a technical error and that they'd contact me. I mean one would logically assume it would happen same day so decided to call now and told the room booked isn't available fair enough except it's still for sale on the website.

Told they can do nothing as it's with the technical team who will take 24-48 hours to "resolve", I asked what resolve means and was told either they'll book the room or most likely refund the voucher and amount that will take 3-5 days.

 

[clifford]

Sounds like the

Their phone lines only operate 8am-8pm AEDT so no use until the morning.

Sounds like they may be in the Philippines.

I tend not to use Qantas hotels as I don't like to pay upfront. My preferred booking site is booking.com, although agoda is useful too, if you know how it works.

 

[henrus]

I tend not to use Qantas hotels as I don't like to pay upfront. My preferred booking site is booking.com, although agoda is useful too, if you know how it works.

I agree, don't like to pay upfront either but the booking is in under a month (hence I'd prefer it to be solved quickly) and happy to pay. It's a cheap enough hotel anyway and the $50 voucher was the sweetener.

 

[SYD]

I tend not to use Qantas hotels as I don't like to pay upfront. My preferred booking site is booking.com, although agoda is useful too, if you know how it works.

QF has a min 20% deposit on a lot of “Flexible” bookings now (been in place for a year or two). Much better than paying upfront for an otherwise Flex booking.