Qantas Green frequent flyer tier

I have just noticed that I have received 1000 points as a 'green bonus'. The points for the wine have not posted yet.
 
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Has anyone had trouble adding the voluntary carbon program to their upcoming trip? As i cannot get it to add to my trip in the app and web site.
I am on the phone to QFF and am on hold after 15 mins of asking the same question to 4 different operators in 3 different departments and no one has any idea how or why its not working.

So when i press the link in Green tier to add to voluntary carbon program it takes me to my booking page where i find a link to add the program to my trip. When i press this link, it scrolls down to a link for upgrading your flight experience and i tried this link and nothing happens (I am already in business class on a domestic flight anyway)
 

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