Qantas Gift Vouchers, booking dates & status credits | Australian Frequent Flyer
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Qantas Gift Vouchers, booking dates & status credits

SandyS

Member
Joined
Jul 6, 2012
Messages
152
When redeeming a Qantas Gift Voucher, do they use the date you purchased the voucher as the booking date?

I'm being told this by customer service as the reason I didn't get some bonus status credits for a flight I booked within the dates of a bonus status credits offer.
 

opusman

Senior Member
Joined
Jun 27, 2006
Messages
5,812
When redeeming a Qantas Gift Voucher, do they use the date you purchased the voucher as the booking date?

I'm being told this by customer service as the reason I didn't get some bonus status credits for a flight I booked within the dates of a bonus status credits offer.
Unfortunately yes, the back-end systems will see the voucher purchase date as the booking date and so time-specific promotions generally won't be applied automatically for voucher redemptions (unless you happened to buy the voucher during the promo period as well).

An email to frequent_flyer@qantas.com.au usually gets it fixed pretty quickly, but it would be nice if it wasn't necessary.
 

SandyS

Member
Joined
Jul 6, 2012
Messages
152
Thanks opusman. Unfortunately, its CSA at frequent flyer who is telling me this information.
 

Hvr

Senior Member
Joined
Jun 27, 2007
Messages
9,078
Qantas
Platinum
Thanks opusman. Unfortunately, its CSA at frequent flyer who is telling me this information.
The CSA is wrong. This issue has been dealt with here before. Ask them to review their decision and let us know the outcome.
 

medhead

Suspended
Joined
Feb 13, 2008
Messages
18,994
Flights
My Map
Thanks opusman. Unfortunately, its CSA at frequent flyer who is telling me this information.
Yes, they (the comupter) use the date of voucher purchase. But you should just let them know that you actually booked the flight at a different date. they can check when the actual flights were booked. The one time I had an issue like this the frequent flyer agent confirmed 1) that the voucher was not from a cancelled booking, and 2) that actual flights were first added to the voucher reference on a date in the promo period. I also made the point that I made a choice to book those flights because of the promo offer and the gift voucher is basically just another payment method.
 
Last edited:

BAM1748

Senior Member
Joined
Jul 22, 2008
Messages
5,704
Sounds like one of the silly problems that's too hard or expensive to fix properly system wise relative to the complaints received.

Matt
 

SandyS

Member
Joined
Jul 6, 2012
Messages
152
Finally got it sorted by a supervisor (who apologised for the inconvenience) but I had to email again as the CSA was adamant she was right.
 

ozflier

Active Member
Joined
Jan 6, 2009
Messages
545
I see that qantas gift vouchers now expire after 3 years if purchased after 31 March 2018.
Prior ones only last 12 months.
Can someone enlighten me -and referring to vouchers purchased pre 31 March 2018 , does the 12 month expiry mean
that a flight could be booked within that 12 month period and flights actually flown beyond those 12 months ( within limits)
or
does the booking and flying have to take place within 12 months of the date of purchase of the voucher?
 

opusman

Senior Member
Joined
Jun 27, 2006
Messages
5,812
You can make the booking up to the expiry date of the voucher.

The booking can be for any flight available to be booked, which is up to ~353 days ahead.
 
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