Qantas First Lounge in Singapore

[iamsuperandrew]

I don't think there has been any begging though. Just been reports of people asking.

QF constantly offer higher level benefits to lower level pax. On flights they'll often bring J drinks or amenities to status pax in whY. IF they do that on one flight where it's offered, that same pax is going to think it's ok to ask on their next flight.

Please sir, I want some more

 

[exLXCXFF]

I wouldn't have such an issue with the QF approach if they actually implemented it correctly and consistently.

If you want to have special roped-off dining areas, extra menus and secret decanters of wine for F or P1 pax then actually do a proper job of identifying and welcoming the passengers you've set all that aside for. If your staff can't identify an F boarding pass at the lounge entry and hand that information to the dining attendant standing a few meters to the right then the system is never going to work.

Which always makes me laugh given how process-oriented Singapore works normally...

 

[LinaLee]

Make sure the staff know you are in First. Enter using your First Boarding Passes - often someone will then escort you through to the reserved area further along towards the kitchen. If that does not happen, walk through and keep walking until someone approaches. Show your First Boarding passes again, telling them you are in First on your flight.

Once they know you are First PAX and are seated, they should offer special menus and wine lists. Don't be afraid to ask as indicated earlier.

Thanks @serfty Good to know. Certainly did not get recignised on my last trip. Was a bit oblivious too. Oh well next trip will certainly be more aware.

 

[DejaBrew]

QF constantly offer higher level benefits to lower level pax. On flights they'll often bring J drinks or amenities to status pax in whY. IF they do that on one flight where it's offered, that same pax is going to think it's ok to ask on their next flight.

Personally, I find that to be a little bit of a DYKWIA mentality*. If I have status and I’m flying in Y, it’s a lovely gesture - but far from expected - if I’m offered something from the J cabin. The way I see it, status doesn’t entitle me to J cabin food/drink/amenities if I’m in Y+ or below, but I’ll graciously accept it if it’s offered proactively by the crew.

* I’m talking generally here, rather than specifically about you @Daver6

 

[Kangol]

I don't think there has been any begging though. Just been reports of people asking.

QF constantly offer higher level benefits to lower level pax. On flights they'll often bring J drinks or amenities to status pax in whY. IF they do that on one flight where it's offered, that same pax is going to think it's ok to ask on their next flight.

I think your misinterpretation of lower level doesn't follow the topic.
This has been about F/CL/P1 vs the opposite.
It's also about one bottle available per night, for over 28 people.

If you're talking about domestic Y, J drinks are only offered to high level pax (P1/CL), only when the CSM asks first, ie. "if there's anything I can get you", albeit inconsistently. They don't offer that to low level WP, SG or PS sitting in row 4.

 

[sudoer]

It's also about one bottle available per night

One bottle per night is ridiculously poor planning/budgeting.

Limits like this are more understandable in the air where space and weight come at a premium, and there are fewer passengers.

But in a lounge on the ground it's no excuse. The SIN F lounge would (should?) see at least ~30 QF F pax a night, plus maybe 10-20 P1/CL and their guests flying in other cabins.

If you've got a single bottle of wine stocked for 50 people, you're doing something wrong.

 

[Himeno]

If you've got a single bottle of wine stocked for 50 people, you're doing something wrong.

Maybe they know that not everyone will drink alcohol.

 

[sudoer]

Maybe they know that not everyone will drink alcohol.

...really?

 

[SYD]

Maybe they know that not everyone will drink alcohol.

One bottle means four might drink.

Not sure there’s any evidence of only one bottle?

 

[sudoer]

Not sure there’s any evidence of only one bottle?

Even if it's 2, 3 or 5 bottles, I would think any daily limit is unacceptable for the CL/P1 reserved section in an F lounge.

It's not like they're serving Grange, and these are your VVIP customers who can swing millions in revenue or who are personally flying $50k+ per year. Just open another bottle ffs.

Can you imagine the TPR, Al Safwa, or even the Concorde Room pulling something like this?

 

[Daver6]

Personally, I find that to be a little bit of a DYKWIA mentality*. If I have status and I’m flying in Y, it’s a lovely gesture - but far from expected - if I’m offered something from the J cabin. The way I see it, status doesn’t entitle me to J cabin food/drink/amenities if I’m in Y+ or below, but I’ll graciously accept it if it’s offered proactively by the crew.

* I’m talking generally here, rather than specifically about you @Daver6

I take your point and agree. If asked, it's a lovely gesture and shouldn't be expected.

I think your misinterpretation of lower level doesn't follow the topic.
This has been about F/CL/P1 vs the opposite.
It's also about one bottle available per night, for over 28 people.

If you're talking about domestic Y, J drinks are only offered to high level pax (P1/CL), only when the CSM asks first, ie. "if there's anything I can get you", albeit inconsistently. They don't offer that to low level WP, SG or PS sitting in row 4.

As a WP, I've been asked many a time if there's anything they can get me. Sometimes pro actively wanting to know if I'd like some "better wine".

 

[muppet]

<snip>
It's also about one bottle available per night, for over 28 people.

</snip>

I have not seen evidence of this claim. To be honest, I think you’re making it up or imagining it.

In any respect your posts seem to suggest some kind of status anxiety where you are personally offended by people enjoying QF’s (very limited) hospitality because you deem them not worthy. This is quite sad.

There are very few routes with a QF F cabin … I’m quite happy with QF offering hospitality to WPs when it can. I rarely fly F and enjoy QF F lounge access and other minor benefits QF offers WPs.

 

[SYD]

Even if it's 2, 3 or 5 bottles, I would think any daily limit is unacceptable for the CL/P1 reserved section in an F lounge.

But is there a limit?

As a WP, I've been asked many a time if there's anything they can get me. Sometimes pro actively wanting to know if I'd like some "better wine".

Actually had many experiences flying whY and PE with SYD+1, and being offered extras, including PJs and unexpected drinks (sometimes free flowing without asking!).

The last time, QF81 front row whY flying solo and I was supposed to have a shadow but a late minute cancellation meant I had a companion who was quite happy. CSM asked if I’d like something and I ordered a wine. My new BFF said “oh, that would be nice. I’ll have one also”. Me thinking “awkward” but CSM didn’t bat an eyelid and two reds arrived (and continued to arrive).

I have not seen evidence of this claim. To be honest, I think you’re making it up or imagining it.

In any respect your posts seem to suggest some kind of status anxiety where you are personally offended by people enjoying QF’s (very limited) hospitality because you deem them not worthy. This is quite sad.

There are very few routes with a QF F cabin … I’m quite happy with QF offering hospitality to WPs when it can. I rarely fly F and enjoy QF F lounge access and other minor benefits QF offers WPs.

and given a fair chunk of the F cabin are staff, and upgrades, there’s a pretty short list of actually $$$ paying PAX clutching their pearls that mere WPs are getting something they’re not entitled to….

 

[jamesatfish]

But is there a limit?

Certainly with the 'special' wines opened in the SYD and SIN lounges there is a limit, they'll only open a fixed number per day and once gone, that's it.

and given a fair chunk of the F cabin are staff, and upgrades, there’s a pretty short list of actually $$$ paying PAX clutching their pearls that mere WPs are getting something they’re not entitled to….

I don't get upset if WPs are getting things that technically only F pax are entitled to. I've used the F lounge plenty of times on routes with no F cabin and I'd be happy to enjoy the premium wines and the special menu if they were offered to me, so I hold no grudges against anyone else who finds themselves in the same situation.

I do get upset if, as one of those people who actually pay $$$ to fly F, I don't get the benefits of that ticket in the lounge because there was a process failure between entering the lounge with an F boarding pass and being offered the F experience.

If I'm being forced by an accusatory lounge attendant with a loud voice to dig out my boarding pass in the middle of a crowded dining area in order to justify why I should be graced with a serving of the minute steak and a glass of red nicer than Penfolds Max then I'm not confident that Qantas are delivering on that alleged F experience.

 

[Kangol]

I have not seen evidence of this claim. To be honest, I think you’re making it up or imagining it.

In any respect your posts seem to suggest some kind of status anxiety where you are personally offended by people enjoying QF’s (very limited) hospitality because you deem them not worthy. This is quite sad.

There are very few routes with a QF F cabin … I’m quite happy with QF offering hospitality to WPs when it can. I rarely fly F and enjoy QF F lounge access and other minor benefits QF offers WPs.

That's exactly what the server has told me. On multiple occasions. Once the Bin 389 was finished, I was told there was only one bottle for the night.

There's the evidence. Clearly you are the type who cannot cope with disagreement.

All of your suggestions of anxiety are false. It would be apparent that you suffer from, and/or have a family history of, significant mental illness. I hope you can get as much help as possible, because you have suffered and will continue to suffer for life. This is tragic for you. Even more because you deserve pity from no one.

 

[Kangol]

One bottle per night is ridiculously poor planning/budgeting.

Limits like this are more understandable in the air where space and weight come at a premium, and there are fewer passengers.

But in a lounge on the ground it's no excuse. The SIN F lounge would (should?) see at least ~30 QF F pax a night, plus maybe 10-20 P1/CL and their guests flying in other cabins.

If you've got a single bottle of wine stocked for 50 people, you're doing something wrong.

QF cost cutting at its finest

 

[moa999]

Maybe QF needed to better identify true F pax.

This suggestion from the Australian captain on Below Deck Down Under would be quite apt