Qantas extends priority boarding to SG frequent flyers

[Foreigner]

My experience in US with boarding last week on VX and AA...the staff were very clear on boarding and turning away passengers who were not called. There were no separate lines.

 

[mviy]

Gold passengers not included in priority boarding announcement at HBA today (only Platinums), despite updated signage at gate.

Had same problem in SYD the other day, but when I went in the PB lane I had no problems.

 

[flydoc]

I just push in in such a case.

I considered doing so but thought no , I'll just stand here and shame on her. If I'm in the PB lane and shouldn't be, fine - send me to the back of the regular queue. But don't just ignore me. How was she to know I wasn't P1?! Might be more assertive next time but in general I prefer to try to keep it sweet with the cabin crew

 

[trippin_the_rift]

The announcement is only 7.8% of the problem. FAs doing the scanning are the main problem - they mostly refuse to engage with the premium boarding concept. Don't clear the premium lane first or do alternating, apologise to standard lane customers for serving premium lane first, and fail to turn away people in the wrong lane. That last is an important educational tool to getting customers to self enforce.

Given Qantas has had this issue for so long I'm inclined to believe it's not a FA issue. It's a management problem.

 

[wandering_fred]

Given Qantas has had this issue for so long I'm inclined to believe it's not a FA issue. It's a management problem.

And that's just limited to priority boarding? :shock:

Happy wandering

Fred

 

[medhead]

Given Qantas has had this issue for so long I'm inclined to believe it's not a FA issue. It's a management problem.

Totally, but which management problem?

1. don't know there is a problem, or
2. know there is a problem but refuse to manage a fix

Either way staff are thumbing their nose at Qantas policy and Management are letting them.

 

[RooFlyer]

Totally, but which management problem?

1. don't know there is a problem, or
2. know there is a problem but refuse to manage a fix

Either way staff are thumbing their nose at Qantas policy and Management are letting them.

Third possibility:

3. know there is a problem but just couldn't give a stuff

 

[njba]

The issues with priority boarding are similar to the issues with priority baggage: nice advertised perk, no tangible benefit in the real world.

 

[medhead]

Third possibility:

3. know there is a problem but just couldn't give a stuff

I almost added that, but then decided it was the extreme end of 2. Still a deserving number 3 that points to other issues.

The issues with priority boarding are similar to the issues with priority baggage: nice advertised perk, no tangible benefit in the real world.

It probably has more chance of working that luggage

 

[OzEire]

Out of BNE for a midday flight (Tuesday) the two lanes were clearly marked, two FAs and a good announcement. Yet every pax lined up in the PB queue ... Why? The PB queue was straight to the FAs whereas the regular queue had an awkward TensaBarrier blocking easy access to it... human nature takes the path of least resistance, and copying behaviour to join an existing queue. Setup to fail.

 

[medhead]

Out of BNE for a midday flight (Tuesday) the two lanes were clearly marked, two FAs and a good announcement. Yet every pax lined up in the PB queue ... Why? The PB queue was straight to the FAs whereas the regular queue had an awkward TensaBarrier blocking easy access to it... human nature takes the path of least resistance, and copying behaviour to join an existing queue. Setup to fail.

My theory is that it is a method employed by some staff to circumvent premium boarding. See it a few times at various airports where one or other lane is "cut off" using the barrier. Normally it's the premium lane.