Queuing for the 604 this morning, rows 15-30 called just before the priority line (which had already formed). Single Gate Agent/FA stood at the economy point scans the first priority passenger - since none of the Y had yet got to the scanner - machine is unresponsive. (Proper) GA comes over at this point and tries to scan on the second scan point ... nothing, first GA manually enters first pax details. Everyone pointed to the one scanner. By now the Y pax have started to arrive "whoever was next" calls the first GA unhelpfully - so a merge situation ensues onto the manual scan process.
Obviously missed 3 pax on the manual process as there was an announcement onboard for 3 to "make themselves known using the call button" ...
A 25 min delay getting airborne due congestion (!), a 20 delay at BNE due to the suspension of ramp services because of the threat of lightning ... welcome back to the joys of travel!!
Regards,
BD