Email excerpt below received from Qantas Customer Care regarding our delayed LAX/BNE flight on Friday.
Extra 2 hours spent onboard due to a wind change prior to departure, fun times.
Hi,
We’d like to provide an update following your experience on flight QF0016 from Los Angeles to Brisbane on 10 September 2026.
We sincerely apologise for the disruption to your journey yesterday. Due to strong winds in the Los Angeles area, your aircraft was required to return to the gate for additional refuelling prior to departure. Unfortunately, this resulted in an extended delay to your journey.
The safety of our customers and crew is always our highest priority, and we thank you for your understanding.
Thank you and we hope to have the pleasure of welcoming you onboard Qantas soon.
Kind regards,