Qantas Delays/Cancellations

[Melburnian1]

Talking of 'debacles' (although summer thunderstorms are a contributor), QF12, the scheduled Tuesday 25 July 1810 hours from JFK to LAX departed 87 late at 1937 and arrived 56 minutes tardy at 2156. The second sector QF12 (different aircraft: change from B744 to A388) pushed back in LAX at 2353, 83 minutes behind schedule with Thursday 27 July arrival in SYd expected at about 0714, 54 late.

QF94 is not always held in LAX for the ex-JFK passengers but on this occasion it was, so it departed at 2335, 85 late; Thursday 27 MEL arrival is likely at 0812, 77 late.

The LAX - BNE B744, QF16 departed at 0053 hours on Wednesday 26 July (93 late) with Thursday 27 at gate in BNE time estimated as 0725 hours, 75 minutes down but given the more than sufficient turnaround time allowed, this should not (in theory) have any adverse effect on the departure time of QF15 on Thursday (BNE - LAX), the 1020 hours.

While it may change with the seasons (and the March 2018 timetable may alter things more), at present the LAX - Oz east coast and the LAX - JFK - LAX flights are late almost every day (barring QF94 which as noted on some night departs on time even if QF12 ex JFK is tardy.)

Competitors are not immune from delays across the Pacific but QF appears to have become the worst of the lot.

 

[pjm99au]

QF 583 the 7.45pm Syd - PER A332 service has technical issues (generator) and passengers have been offloaded. We are awaiting the arrival of QF566 to be transferred to that aircraft for a likely 11.00pm boarding.

Curfew exemption has apparently been granted with an ETA into perth of around 2.30am WST.

Passengers with checked in baggage are required to continue their journey. PAX with HLO are able to cancel and rebook for tomorrow if they wish to

Handled well by QF with regular updates on the plane and snacks and water distributed whilst we waited on board.

It's going to be a long night. I should have put in an upgrade request.

 

[Melburnian1]

QF 583 the 7.45pm Syd - PER A332 service has technical issues (generator) and passengers have been offloaded. We are awaiting the arrival of QF566 to be transferred to that aircraft for a likely 11.00pm boarding.

Curfew exemption has apparently been granted with an ETA into perth of around 2.30am WST....

Thank you pjm99au: great on-the-plane report under trying circumstances as no doubt you've already had a long day. Just what you needed when booked in Y!

It appears that the defective A332 was VH=EBJ; the replacement (arriving about 2210) seems to be A332 VH-EBQ.

It is unclear if this long delay then means similar for passengers on the 2350 hours PER - MEL, QF648 or QF568 for SYD that normally departs five minutes before 'Cinderella time.'

 

[MEL_Traveller]

QF 583 the 7.45pm Syd - PER A332 service has technical issues (generator) and passengers have been offloaded. We are awaiting the arrival of QF566 to be transferred to that aircraft for a likely 11.00pm boarding.

Curfew exemption has apparently been granted with an ETA into perth of around 2.30am WST.

Passengers with checked in baggage are required to continue their journey. PAX with HLO are able to cancel and rebook for tomorrow if they wish to

Handled well by QF with regular updates on the plane and snacks and water distributed whilst we waited on board.

It's going to be a long night. I should have put in an upgrade request.

It may be inconvenient for the airline to have to remove a bag, but they can't force you to travel. They do hold the upper hand as they have the power to let you rebook (or not), but I would think under the contract of carriage this = a 'significant' change to the schedule, within QF's control. That would trigger the ability for a full refund even if not a rebooking. Would depend on the fare paid as to whether this would be economically viable.

 

[Melburnian1]

It may be inconvenient for the airline to have to remove a bag, but they can't force you to travel. They do hold the upper hand as they have the power to let you rebook (or not), but I would think under the contract of carriage this = a 'significant' change to the schedule, within QF's control. That would trigger the ability for a full refund even if not a rebooking. Would depend on the fare paid as to whether this would be economically viable.

In one other sense, though, the passenger holds the 'upper hand' should QF deem a bag on that flight that was in the hold and unaccompanied to be a 'security risk.'

If one cracked it and said 'I'm not travelling', normally QF's practice as I understand it is to remove the bag prior to the plane's departure.

What if a passenger was elderly and had some sort of condition exacerbated by stress? They'd sure not want to have the hassle of changing planes, and then not reaching their suburban destination in Perth until 0330 or 0400 WST time (0600 AEST.)

Mind you, I always wonder how QF conveys bags that were inadvertently left behind by baggage handlers or that fail to make a connection when the passenger does.

 

[MEL_Traveller]

In one other sense, though, the passenger holds the 'upper hand' should QF deem a bag on that flight that was in the hold and unaccompanied to be a 'security risk.'

If one cracked it and said 'I'm not travelling', normally QF's practice as I understand it is to remove the bag prior to the plane's departure.

Mind you, I always wonder how QF conveys bags that were inadvertently left behind by baggage handlers or that fail to make a connection when the passenger does.

I don't know what the rule is for Australia but in general... in cases of an involuntary passenger change, bags are not required to be matched and can be carried separately. Voluntary passenger changes require positive bag matching. In the USA the rules are different - for wholly domestic itineraries bag matching is not required at all, that's because all bags are TSA cleared and checked. A passenger can fail to board at last minute and the bag still goes. For international ex USA the normal rules apply and requires bag matching for voluntary passenger action. (Involuntary and the bag/passenger can fly separately.)

 

[Quickstatus]

Mind you, I always wonder how QF conveys bags that were inadvertently left behind by baggage handlers or that fail to make a connection when the passenger does.

I was on QF94 a few years back when it had to "splash and dash" in SYD due to fog in MEL. My itinerary was LAX-MEL-SYD. As I had "arrived" in my home port, the captain kindly let me and a few other sydneysiders off. Our bags obviously (and correctly) did not follow but remained in the aircraft hold and went to MEL then flown to SYD. I was kept abreast of the luggage issue several times with the airline ringing me, and the next day the luggage was delivered direct to my house about 66km from the airport by a courier. I wonder if the service was elevated as I was in J and a WP

BTW I received a full original routing SC for the MEL-SYD leg. No financial refund though as the price of my itinerary was the same as QF11/12, and I had been delivered to my final destination

The luggage had multiple extra tags in addition to the original tags inserted at LAX to account for its nonstandard travel.

 

[Flyerqf]

The second sector QF12 (different aircraft: change from B744 to A388)

Different aircraft but both of the 744 type, being a Tuesday.

 

[Flyerqf]

Some time ago there was another DXB debacle. The QF CEO was stranded there. The airline spun a story to say it was "normal" to offload an ontime load of passengers returning to AUS coming in from LHR at DXB to uplift the severely delayed pax from another QF2/10 at DXB. Cant remember if it was QF2 or 10.

Yes the logistics was crazy not only delaying 2 sets of passengers. But they did it

Funny how its not/no longer used in this current QF2D(VH-OQC) delay. Maybe its because AJ is not stranded in DXB

I have NEVER EVER seen that happen apart from that one time in DXB at New Years. I don't necessarily think AJ ordered for that to happen, but probably his staff did it without his knowledge. But the spin that they normally do that is wrong.

We have seen MANY delays in this thread and that's the only one I've seen where that "regular" practice has taken place.

 

[MEL_Traveller]

I have NEVER EVER seen that happen apart from that one time in DXB at New Years...

I think that is the point everyone, except QF PR, has been making

 

[GadgetGirl21]

was the pilot good on qf2 ?

 

[N860CR]

was the pilot good on qf2 ?

QF2 has 4 pilots. Which are you enquiring about?

 

[Melburnian1]

Thursday 27 July's QF11 (and QF12) SYD - LAX - SYD have become a B744 (with reduced seating capacity compared to the normal A388.)

QF2D (which may either have a greatly reduced passenger complement or be a 'ferry' - empty - flight) with the previous defective in Dubai A388 VH-OQC should arrive in SYD at around 0800 hours on 27 July. In theory this aircraft should have been able to form QF11, but in practice it may need some maintenance after its problems in DXB.

In further to the delay affecting the 1945 hours SYD - PER last night QF583 (see above) that took off at 2311 and landed in PER at 0215 hours with VH-EBQ, QF568 (A332 VH-EBD, the redeye 2355 hours PER across to SYD) is expected to arrive at 0826, 141 minutes late as it did not take off until the uncomfortable for passengers hour of 0249.

As a result, the first of the morning, QF565, the 0600 hours SYD across to PER is not expected to depart until at least 0905 hours with arrival suggested as 1215, just after 'high noon', 190 minutes late.

A333 VH-QPD on the overnight PVG - SYD is a predicted 70 minutes late into SYD at 0940 hours. Stablemate VH-QPC on QF30 from HKG to MEL is suggested as arriving at 0811 hours, 31 late.

The Wednesday 26 July QF11 pushed back in LAX at 1029, 129 minutes late with JFK arrival predicted as 105 late at 1825 hours.

On Thursday 27, QF23 from SYD to BKK, which had had a very poor timekeeping record lately, is delayed by 80 minutes in its departure this morning to 1110 hours.

QF81 (1025 hours SYD - SIN) is also expected to depart at 1110.

Wednesday 26's QF107 departed 54 minutes behind schedule at 1319, arriving PVG at 2308, 53 late. However despite departing 29 late at 0014 this morning, QF108 is only an expected five minutes late. 66 minutes is a fast turnaround in PVG for an A332 on an international flight.

 

[GadgetGirl21]

in handling that particular situation with the broken [FONT=arial, sans-serif][/FONT]air conditioner ?

 

[Sdtravel]

In time, if you could ask your friend what hotel (i.e. its name, arrangements for meals and transfers) he was given for his stay in DXB (given the delays) and any other details and post them here many of us would find that helpful.

The info i have so far which is not that detailed
- they provided a food voucher and a hotel for the first night (average hotel close to the airport).
- second day they provided another food voucher, and then later they managed to get us in the Emirates lounge

 

[Melburnian1]

In a further delay on Thursday 27 July, QF575 (A332 VH-EBP, the 0810 hours SYD - PER that was airborne at 0847) should arrive at 1146, 31 minutes late.

 

[Quickstatus]

QF customers should beware that (apart from vouchers which are redeemed at the local currency), any offer to self manage the costs of hotel accomodation during a delay with a promise to reimburse your costs to the value of $250 really means AUD$250.

Yes the standard is AUD$250 if you choose to book your own accomodation during a delay in a foreign port such as the USA

 

[Melburnian1]

QF customers should beware that (apart from vouchers which are redeemed at the local currency), any offer to self manage the costs of hotel accomodation during a delay with a promise to reimburse your costs to the value of $250 really means AUD$250.

Yes the standard is AUD$250 if you choose to book your own accomodation during a delay in a foreign port such as the USA

Others may not, but for me that is more than I would usually endeavour to spend (self funded) so it's quite reasonable. I realise hotel accommodation in the US can be expensive at the upper end.

In a further Thursday 27 July delay, QF118, the second of the redeyes from HKG down to SYD (A333 VH-QPE) is arriving at 1009, 69 minutes tardy.

The delayed QF565 from SYD to PER took off at 0934 hours with A332 VH-EBD; arrival is predicted at 1229 hours, 204 minutes late.

 

[Quickstatus]

yes that true especially when travelling as a couple. But I was more referring to the sneakiness of the airline

When we were stuck in SFO with a recalcitrant B747 not wanting to do as its told and queuing for the bus to take us to the QF organised accom, a ground SFO agent said to the J passenger queue that we could organise our own accom and QF will reimburse us $250. A very smart passenger (or someone who is a "once bitten twice shy") - spoke up - "USD or AUD". You would think that if in the US use USD? but no.....

 

[Melburnian1]

On Thursday 27 July, QF23 (0950 hours SYD - BKK) departed at 1155 with a 105 minute tardy arrival expected at 1825 early this evening.

The 1025 hours SYD - SIN, QF81, was off its blocks at 1152 hours so arrival has been delayed until a predicted 1815, 65 minutes behind schedule.

QF93 was 150 minutes tardy in leaving MEL at 1145 sharp, but arrival in LAX same day will not be as bad with the prediction 0745, 70 minutes tardy.

For the second consecutive day (yesterday it departed at 1759), QF7 longhaul from SYD to DFW (A388 VH-OQF) has been delayed with its departure on 27 July expected two hours late at 1430. It was airborne at 1456.