Qantas Delays/Cancellations

[bcworld]

QF are adamant that QF50 (delayed from 29/9) is operating tomorrow afternoon...even though QF49 is cancelled. I'm having a hard time believing this.

 

[Melburnian1]

QF are adamant that QF50 (delayed from 29/9) is operating tomorrow afternoon...even though QF49 is cancelled. I'm having a hard time believing this.

bcworld, B789 VH-ZNB is to operate QF15 BNE - LAX on Monday 1 October, so that rules it out.

VH-ZNC is in LHR - so it too can't be 'yours.'

VH-ZND i for QF16 LAX - BNE, so it too isn't available.

VH-ZNE is apparently on the normal QF49 tonight ex MEL at 2140, arriving LAX if punctual at 1900 on 30 September. This however is not an additional flight.

Class leader VH-ZNA is arriving in MEL at 1956, one minute late on QF10 ex PER and before that LHR, so it may not be operating any further flight tonight.

 

[bcworld]

QF are adamant that QF50 (delayed from 29/9) is operating tomorrow afternoon...even though QF49 is cancelled. I'm having a hard time believing this.

Now I'm really angry. Just received the flight cancellation for QF50. Blatantly obvious it was coming yet they insisted it was operating. 0115 in SFO and joining the queue again...

 

[Melburnian1]

Now I'm really angry. Just received the flight cancellation for QF50. Blatantly obvious it was coming yet they insisted it was operating. 0115 in SFO and joining the queue again...

All airlines suffer delays (and cancellations) but since it appears this one is not weather related or due to an other Act of God, if I can put in twopennyworth, you ought receive an hotel, transfers and all meals.

0115...that would be fun I don't think. Saying a little prayer for you.

 

[bcworld]

I've been rerouted on UA in Y via SYD...not sure what I did to deserve this...even allocated into middle seats for good measure. Told that Qantas will not reimburse for any accommodation on the day of departure and I should ask the hotel I'm in for a late checkout! Care factor absolute zero.

 

[DC3]

I've been rerouted on UA in Y via SYD...not sure what I did to deserve this...even allocated into middle seats for good measure. Told that Qantas will not reimburse for any accommodation on the day of departure and I should ask the hotel I'm in for a late checkout! Care factor absolute zero.

None of this is good news, of course. Are you able to speak with AU or is it overseas Call Centres?

 

[Melburnian1]

I've been rerouted on UA in Y via SYD...not sure what I did to deserve this...Care factor absolute zero.

A friend who travels internationally a lot in F/J and who used to use QF much, but now only occasionally does, would have a simple answer.

"You booked on Qantas."

In fairness, often it's better, but in your case, extremely poor that you can't at least be booked on another airline in the fare class for which you paid.

5000 FF points would be insufficient compensation. You ought be owed a substantial $ refund at the very least. Be persistent and continually chase this up once your trip is completed.

 

[Melburnian1]

The Sin - MEL redeye, QF 36 (A380 VH-OQI) is arriving on Monday 1 October at 0636, 61 late, but still in plenty of time for a punctual departure of QF93, the 0900 hours MEL - LAX.

This is a big advantage of the revised post-Dubai QF A388 workings. The previous turnaround between QF94 and QF93 was very tight.

 

[milehighclub]

All airlines suffer delays (and cancellations) but since it appears this one is not weather related or due to an other Act of God,

The aircraft due to operate it was struck by lightning.

 

[Blackbird]

Today’s QF51 BNE-SIN has been cancelled

 

[Melburnian1]

Earlier on Monday 1 October, QF79 departed MEL 77 minutes late at 1027 with NRT arrival suggested as 1920 tonight, 45 late.

 

[equus]

QF98 HKG to BNE for today 2 Oct has been cancelled (yesterday). Assume the inbound was also cancelled.

Received SMS notification, and after long hold to HKG QF number, got 2xJ pax re-routed to CX147. Unwanted stop in CNS but only 75 minute later departure and 3 hour later arrival, much better than the trip via SYD that was offered initally looking at 8 hours delay, as well as domestic connection.

Always pays to check options before calling. Whilst probably could have claimed a few extra SC going via SYD, will go for ORC and be happy with a bit more Pier lounge time.

 

[Nisho]

Currently sitting at ZQN (02/10/18) almost 1.5 hrs delayed due to “engineering issues.” No estimated time of departure in sight.

 

[Nisho]

Currently sitting at ZQN (02/10/18) almost 1.5 hrs delayed due to “engineering issues.” No estimated time of departure in sight.

This is in regards to QF 122 ZQN-SYD.

 

[flydoc]

Multi-hour delays on the B717 DRW-ASP return services today. VH-NGK departed DRW as QF1937 around 1400 ACST, 7 hours late, and is due back into DRW as QF1938 at 2358, 5 hours late, having operated QF1936 and QF1939 in the interim and making up 2 hours over the 4 sectors.

Delays such as this not only affect passengers and flight crew, but also airline and airport support staff at regional/remote airports in particular: the last daily RPT flight scheduled to leave ASP is the above-mentioned QF1938 at around 1715 ACST, so a number of airport ground staff including checkin, security, baggage handlers and fire and rescue will have likely worked substantial overtime this evening.

 

[Nisho]

QF1220 (formerly the cancelled QF122) ZQN-SYD has now been fixed (burst tyre upon landing issue, now departing 1015 on 03/10/18 today.

Passengers were informed that QF will not be providing accomodation for the night and that to contact their travel insurance for compensation.
Only one passenger (lucky me) managed to grab a QF paid for hotel before QF management called in to stop handing out accomodation (they were apparently having difficulty finding room for crew - it is school holiday season in NZ/AUS).

Seems to be on track for the scheduled departure on 03/10/18.

 

[docjames]

The 1630 SYD-MEL is cancelled. Pax moved to later flights.

 

[Silvia]

Now I'm really angry. Just received the flight cancellation for QF50. Blatantly obvious it was coming yet they insisted it was operating. 0115 in SFO and joining the queue again...

We had a similar experience with QF95. We were booked in J with points, flight cancelled a few hours prior which added from 4 hour layover, a 17.5 hour layover, but we were rebooked with QF in Y. No care factor that we had organised this on the day the seats were released, it look like they were doing us a favour by giving us the difference back in points and cash.

I just raised a lengthy complain after calling customer service who were pretty decent to deal with, but just thinking, do you have travel insurance? In our case we ended up getting a day room as we arrived to LAX at 6 30am and we were leaving to Mexico until 11 30pm, which QF refused to pay for, but I'm aiming to get that through insurance.

Anyways, difficult position to be in, hopefully the trip wasn't that painful.

 

[Silvia]

QF37/38 were cancelled yesterday.

QF608 MEL-BNE was cancelled this morning.
QF521 BNE-SYD was also cancelled.
QF461 SYD-MEL landed 11 07am this morning, 47 late.
QF81 SYD-SIN left at 11 37, 82 late, expected to land at 5 52pm, 62 min behind.

 

[bcworld]

We had a similar experience with QF95. We were booked in J with points, flight cancelled a few hours prior which added from 4 hour layover, a 17.5 hour layover, but we were rebooked with QF in Y. No care factor that we had organised this on the day the seats were released, it look like they were doing us a favour by giving us the difference back in points and cash.

I just raised a lengthy complain after calling customer service who were pretty decent to deal with, but just thinking, do you have travel insurance? In our case we ended up getting a day room as we arrived to LAX at 6 30am and we were leaving to Mexico until 11 30pm, which QF refused to pay for, but I'm aiming to get that through insurance.

Anyways, difficult position to be in, hopefully the trip wasn't that painful.

Hi Silvia...the trip in UA Y was actually absolutely fine, I would have no qualms about flying them again. What I really hated was having to clear customs at SYD...what a disaster that place is! I also got to thinking, if QF had any concept of customer service or service recovery they could've paid a couple of hundred extra dollars and sat us in UA economy plus (was available)...but they don't, so they didn't!

Yes I do have travel insurance, but as far as I'm concerned this one's on QF. I fully expect though I'll be using it to make up the difference between what was actually spent and what QF consider reasonable (A$200 for a hotel in San Francisco, on a Saturday, booked at the last minute, with a big event happening in the city the next day).