Qantas Delays/Cancellations

Still no social media complaints from anyone on the delayed AUS-UK QF flights nor any acknowledgements from the airline. I guess no news is good news

Is the airline concerned about the poor ontime performance of QF1,2,9,10?.

M1 can you please give a summary of the delays?
 
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I was scheduled to be on the 3/3 QF2 that was delayed roughly 12 hours (should be in the air now). Qantas contacted me roughly 24 hours before the scheduled time. I'm travelling to AKL and they offered some really terrible connections. LHR->Syd->MEL->AKL With the last flight being a horrible 12am to 5am flight. So I rebooked onto the 4/3 QF2, which so far is still on schedule.

Compensation is $250 for a hotel, food (unspecified) and taxis (unspecified). Wouldn't EU rules mean a €600 compensation? Or is that voided because I rebooked to a later flight?
 
M1 can you please give a summary of the delays?

The almost 12 hour delayed Friday 3 March 2017 QF2 (A388 VH-OQB) departed, as QF had predicted, bang on 0830 hours from LHR. The intermediate stop is expected at DXB from 1920 to 2100 hours tonight and then onwards to SYD, arriving late afternoon at 1740 hours on Sunday 5 as previously suggested.

The 'summary' of delays is above in various preceding posts, but at present tonight we have this QF2 12 hours late, the Saturday night arriving QF10 in MEL expected two hours late and the Saturday night departure of QF9 naturally delayed a similar two hours (actually more) to 0200 on Sunday 5.

Online site FlightStats gives a 1.9 out of 5 for QF1 between SYD and DXB - this is a combined reliability and punctuality ranking - with an 'average delay' of 49 minutes for the last 63 flights. 23 per cent of these flights have been 'excessively late', 'very late' or 'late.' One was diverted.

Between DXB and LHR, QF1 receives a 2.5 out of 5 rating with an average delay of 90 minutes but only 9 per cent of flights 'excessively late' or 'very late.' The higher rating is at first counter-intuitive but is probably explained by how a higher percentage of flights were on time, but the diversion delay may have bumped up the 'average' (probably meaning 'median') minutes of lateness.

QF9's performance could be described as appalling, with a FlightStats rating of nil out of 5 between MEL and DXB, and 0.7 out of 5 from DXB to LHR. A staggering 58 per cent of QF9 MEL - DXB flights have been in one of the three 'late' categories as above, while three of the 61 monitored flights have been diverted. While teh 'average' delay of 57 minutes is less than for one of the measures for QF1 above, what really drives QF9 down is how only 40 per cent of flights on this sector were on time.

Between DXB and LHR, QF9 has a claimed 'average' delay of 92 minutes with 26 per cent of these flights in one of the three 'late' categories.

QF2 from LHR down to DXB is given a worse rating than one might expect - I had thought its performance was quite good - but FlightStats 'awards' it 0.1 out of 5. Of the 62 recent flights monitored, 36 per cent were 'late' in some way, including 20 per cent' 'excessively late' or 'very late' and there was an average suggested delay of 64 minutes.

The second sector for QF2 from DXB to SYD is also given a harsher rating than one might think it deserved, with just 0.6 out of 5. 29 or 30 per cent (affected by a rounding error) of flights have been in one of the 'late' categories with the average delay similar to the initial sector at 62 minutes.

The LHR - DXB QF10, the lunchtime departure that I believe is a good time, an opinion not shared by many businessmen, is given 0.9 put of 5. This is a surprise as a few of us who read this thread may have perceived that QF2 was a superior timekeeping performer. The 'average' delay is said to be 34 minutes with 40 per cent of flights 'late' in some recognised way, and 18 per cent being 'very late' or 'excessively late.'

From DXB to MEL, QF10, the evening arrival in MEL, is given a surprising 3.6 out of 5. This does not match the performance from LHR to DXB but it may not include the latest delay tonight of in excess of two hours. 26 per cent of flights are said to be in a 'late' category with the average delay of 23 minutes.

The FlightStats figures would be vastly improved if they went back a whole year to account for seasonal variability.

That said, with QF publicly acknowledging that its LHR routes lose money (although no one outside the top management echelons may know how much), these results continue to be appalling.

Yesterday (Friday 3 March) for instance the SQ flight from SYD to SIN departed bang on time around lunchtime, while QF was around 20 hours late. That is a result at the extreme end of the scale but unfortunately delays, especially on QF9, are a far too regular feature.

However as noted above many Australians appear wedded to QF.
 
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I was scheduled to be on the 3/3 QF2 that was delayed roughly 12 hours (should be in the air now). Qantas contacted me roughly 24 hours before the scheduled time. I'm travelling to AKL and they offered some really terrible connections. LHR->Syd->MEL->AKL With the last flight being a horrible 12am to 5am flight. So I rebooked onto the 4/3 QF2, which so far is still on schedule.

Compensation is $250 for a hotel, food (unspecified) and taxis (unspecified). Wouldn't EU rules mean a €600 compensation? Or is that voided because I rebooked to a later flight?

rayray, thank you for the excellent 'on the spot' report. We have had this discussion many pages ago.

One of our aviators suggested EU compensation was not relevant; others, including me, disagreed. It depends on the 'definition' of the flight. Try putting in a claim to QF and then complain to the appropriate authority if QF declines payment.

Given the short notice booking, A$250 in compensation for a solo passenger is not a lot. For a couple, A$500 would be acceptable. You could reduce transport costs by taking the Tube or Heathrow Express train, but arguably London and Heathrow are not known for decent cheap hotels.

Please let us know how much you had to shell out for an hotel and if possible which one and where, as well as food and taxi or train expenses/ fares.
 
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Hotel prices were reasonable. I stayed in the Kensington Doubletree for £155. Which is pretty close to $250. Hotel car will be a bit expensive at £50 but shared with my colleague I think Qantas are getting off lightly if that's all they pay. Let's see. I'm pretty happy with the extra day in London anyway.
 
The almost 12 hour delayed QF2 is a little later than QF had previously predicted with SYD arrival to be at 1805 hours on Sunday 5 March.

QF7, the 1435 hours SYD - DFW is to depart at a claimed 1940, a tight 95 minute turnaround, with arrival in Texas at 1750 instead of 1300 hours same day.

The Saturday 4 March delayed QF9 departed MEL at 0203 on Sunday 5 March.
 
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I was scheduled to be on the 3/3 QF2 that was delayed roughly 12 hours (should be in the air now). Qantas contacted me roughly 24 hours before the scheduled time. I'm travelling to AKL and they offered some really terrible connections. LHR->Syd->MEL->AKL With the last flight being a horrible 12am to 5am flight. So I rebooked onto the 4/3 QF2, which so far is still on schedule.

Compensation is $250 for a hotel, food (unspecified) and taxis (unspecified). Wouldn't EU rules mean a €600 compensation? Or is that voided because I rebooked to a later flight?

Unless the airline can show extraordinary circumstances, compensation would be payable provided you leave the EU late and arrive at your destination more than 4 hours late (long haul).

If the airline offers you alternative flights that will get you to your destination within that 4 hours their compensation is reduced by half. If not they will owe you the full amount.
 
On Sunday 5 March, QF409 (0700 hours SYD - MEL) was cancelled.

The 0810 hours SYD - CNS (QF924) did not depart until 0938, so arrival is estimated at 136, 86 minutes late.

The 1115 hours SYD - SIN should instead depart at 1200 'high noon' (QF81.)

QF79, the 0915 hours MEL - NERT did not commence pushback until 1040, so arrival is estimated at 1855, 85 minutes behind schedule. This will delay tonight's QF80.
 
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Whatever QF thinks, even short delays (30-60 mins) are inconvenient. Especially early evening arrivals into Asia, the +30-60 mins can disrupt plans for drinks/dinner.
 
Also on Sunday 5 March, B738 VH-VXR on QF525, the 1105 hours BNE - SYD that was airborne at 1205 should arrive at around 1416, 36 minutes tardy.

QF443 (1500 hours SYD - MEL) has been cancelled as has QF460 (the 1830 hours MEL - SYD.)
 
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Whatever QF thinks, even short delays (30-60 mins) are inconvenient. Especially early evening arrivals into Asia, the +30-60 mins can disrupt plans for drinks/dinner.
Or disrupt plans for onward connections to destinations other than where QF flies.
 
The delayed QF9 that departed MEL at 0203 hours on Sunday 5 March 2017 (VH-OQC - A388) landed in DXB at 0844 (1544 AEDT) so by the time it arrives at the terminal at say 0855 it will have only gained 13 minutes on the schedule since departing from MEL.

JohnK is correct: it is a major hassle to miss air or surface (train) connections because an international flight is 30 to 60 minutes late, let alone more than two hours late. Passengers on board may not always say anything about it but the situation can lead to long waits for the next plane or train, depending on where one is headed.
 
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VH-OQC on QF2D was further hindered by a holding pattern southwest of SYD but should be at its terminal gate at about 1825 on Sunday 5 March, five minutes shy of 12 hours late.

QF7, the 1435 hours SYD - DFW has been further put back to an estimated 2000 hours departure tonight. Based on previous observations, 95 minutes is achievable for an A388 turnaround but it is tight. No doubt staff will do their best. Arrival in DFW has been changed to a suggested 1810 hours. As QF8 is timetabled to depart at 2005, QF7 would not want to be a lot later to start delaying QF8's scheduled departure.

UPDATE: As at 2012 hours on 5 March, QF7 has been further delayed to an expected 2020 hours departure. Arrival time in DFW has become an estimated 1830, which is 95 minutes before timetabled pushback for the Sunday 5 March QF8 - a minimum turnaround as above.

FURTHER UPDATE: QF7 took off on 5 March at about 2028, about five and a half hours late. Anticipated arrival is 1815.

Thousands of kilometres away, the delayed Saturday 4 QF9 from MEL that was in the sky at 0203 hours on Sunday 5 made its intermediate stop at DXB from 0844 to 1047. Generally QF tries to bring this down to around 90 minutes when flights are late, but this took 123. LHR arrival is predicted as mid afternoon at 1425, 105 minutes tardy but normally in heaps of time to form the 2045 hours evening QF2 back to DXB, and onwards to SYD.
 
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On Monday 6 March 2017, QF403, QF407 and QF413 from SYd down to MEL have all been cancelled. These are respectively the 0645, 0715 and 0745 hours departures.

This along with a few VA cancellations this morning (although not so many from SYD to MEL) may be an indication of the relative (to use a trendy term unheard of five years ago) 'softness' of domestic aviation passenger numbers. In one recent month, while not typical for the rest of 2016, passenger numbers between SYD and MEL (all airlines' combined total) slightly declined compared with the same month in 2015.)

As JohnK suggests, it appears that domestic airfares have risen. With private sector wage and salary growth fairly stagnant at mid and lower remuneration levels, and perhaps for some at the higher end of the scale as well, there may be passenger resistance to fares that have increased above CPI. Whether it is leisure or small business travellers who are the first to cut back on air travel (or not do any more than they did a year ago) is the unknown.

QF1463, the 0725 hours SYD - CBR did not depart until 0817 but arrived at 0855 only 35 minutes late.

A332 VH-EBJ on QF411, the 0730 hours from SYd down to MEL took off at a much delayed 0907 hours. It should arrive at about 1022 hours, 77 minutes late, but should be on time for the next sector which is the 1135 hours MEL - PER QF475.

The 0815 hours SYD to WTB, QF2016 has been altered to depart an hour late.

UPDATE: QF432 (1230 hours lunchtime MEL - SYD) has also been cancelled, as has the mid afternoon 1430 hours MEL - SYD QF440.

This is a large number of cancellations (including ones at the top of this post) for Australia's busiest air route.
 
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Continuing with Monday 6 March, QF93 (1115 hours MEL - LAX, A388 VH-OQE) did not depart until 1251 this afternoon. Arrival should be 80 minutes late at 0755.

QF1421 (1425 hours SYD - CBR that was airborne at 1516, Q400 VH-QON) should arrive at roughly 1556, 36 late.'

B744 VH-OJM on QF64, the overnight from JNB to SYD is likely to be on blocks in SYD at around 1614 hours, 44 minutes behind schedule. It did not take off late, as that occurred at 1909 last night against a scheduled departure of 1850 hours.

On Sunday 5, QF8 (formed by the very late QF7) departed DFW 31 late at 2036. Tuesday 7 March arrival is estimated at 0645, 40 minutes behind schedule.
 
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Also on Monday 6 March, QF15 (1110 hours BNE - LAX) commenced pushback at 1209; arrival is predicted as 0635, 35 minutes late.
 
Tuesday 6 March has seen QF93 (1115 hours MEL - LAX) nor departing until 1253 hours, so arrival is predicted as -757, 82 minutes late. This may delay the transcontinental QF11 across the USA.

The earlier QF79 (0915 hours MEL - NRT) commenced pushback 42 minutes late at 0957 with arrival likely half an hour behind at 1800.
 
Once again QF93 (1115 MEL - LAX) is delayed with departure on Wednesday 8 March being at 1232. Expected same day arrival is 0722 not 0635.
 
On Wednesday 8 March, the late night 2325 hours MEL - DXB - LHR QF9 is not operating. This seems to be preplanned. Is the A388 carrying 'Exclusive Brethren' on a special (i.e. charter?)
 
On Wednesday 8 March, the late night 2325 hours MEL - DXB - LHR QF9 is not operating. This seems to be preplanned. Is the A388 carrying 'Exclusive Brethren' on a special (i.e. charter?)

Historically in lower demand periods a midweek (typically Tues or Wed) QF9/10 gets cancelled.
 

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