QANTAS Cyber Incident

[RooFlyer]

Like I said, you’re obsessed with Qantas in thinking they are a special case

It is a special case - the data theft happened to Qantas, and many people' here had their personal information taken; we are discussing it; you, me and many others (maybe we are all obsessed?). Its not MGM Grand, or any of the other red herrings brought up; its the 'national flag carrier' and the hack affected millions of Australians. I reckon its worthy of a close look.

One might accuse me of being obsessed with QR, but never with Qantas - I leave that to others.

Your original statement was quite clearly saying QF would try to hide it.

No, it didn't say that. I suggest we give it a rest.

Qantas probably couldn't hide it entirely, but they could give it a red-hot go.

 

[justinbrett]

It is a special case - the data theft happened to Qantas, and many people' here had their personal information taken; we are discussing it; you, me and many others (maybe we are all obsessed?). Its not MGM Grand, or any of the other red herrings brought up; its the 'national flag carrier' and the hack affected millions of Australians. I reckon its worthy of a close look.

One might accuse me of being obsessed with QR, but never with Qantas - I leave that to others.



No, it didn't say that. Lets give it a rest, eh?

Taking the QF hack outside of the context of other hacks by the same perpetrators is not helpful. The context sheds light on precedence and how we can expect this to unfold.

At least have some credit and own up to your past statements.

“A red hot go” = try
Try what? = hide it

Obsessed with QF doesn’t mean you’re pro QF. Can be quite the opposite. It includes the habit of bringing up QF in just about every forum outside of the QF forum, which you excel at. Never miss the opportunity to sledge QF.

 

[RooFlyer]

“A red hot go” = try
Try what? = hide it

Please stop selective quoting me. The word I used was could. The word you imposed on it (and conveniently omitted above) was would. Completely different meaning.

If what I post irritates you so much, I suggest you simply block me.

 

[justinbrett]

Please stop selective quoting me. The word I used was could. The word you imposed on it (and conveniently omitted above) was would. Completely different meaning.

If what I post irritates you so much, I suggest you simply block me.

Qantas could do any number of things, legal or illegal. the fact you mention it implies you think it merits discussion, and at least a remote chance that they would - otherwise, why bring it up? In the post before that one you even speculated that QF may have already paid the hackers. I sense you are backpedaling hard but anyway, other users can make up their own minds.

 

[DejaBrew]

 

[LionKing]

Another month, another potential data breach.
So I wonder how much are we expecting Qantas to lose over this, and also how many status credits and points they need to gift again to compensate for the loss of customers privacy?

 

[DejaBrew]

So I wonder how much are we expecting Qantas to lose over this, and also how many status credits and points they need to gift again to compensate for the loss of customers privacy?

Suspect if we were going to see anything on that front then it would have already happened by now.

 

[LionKing]

Suspect if we were going to see anything on that front then it would have already happened by now.

If I am the shareholder, I would have been worried that company would need to make fair a bit of provision for potential lawsuits.
I would rather have less points and SCs from that front than to receive a number of scam calls because my data is leaked.

 

[dairyfloss]

Another month, another potential data breach.
So I wonder how much are we expecting Qantas to lose over this, and also how many status credits and points they need to gift again to compensate for the loss of customers privacy?

It's not a new one - it's the same one from July. It's just back in the news with some update around the hackers pushing their many victims (of which QF is one) for cash

 

[lovestotravel]

Another month, another potential data breach.
So I wonder how much are we expecting Qantas to lose over this, and also how many status credits and points they need to gift again to compensate for the loss of customers privacy?

Not a new one, but Qantas didn't and don't care

 

[mbell1510]

Not a surprise at all from our beloved Qantas, but disappointing that there has been no updates or communication at all in the past three months by email or on their website, especially this week about what they are doing in regard to these threats. Clearly the strategy is go silent to frequent flyers and hope we forget and move on.

 

[Daver6]

Not a surprise at all from our beloved Qantas, but disappointing that there has been no updates or communication at all in the past three months by email or on their website, especially this week about what they are doing in regard to these threats. Clearly the strategy is go silent to frequent flyers and hope we forget and move on.

What do you expect them to do? Send you an email to say they're not paying a ransom? Or they are paying a ransom?

 

[RooFlyer]

What do you expect them to do? Send you an email to say they're not paying a ransom? Or they are paying a ransom?

That our Qantas Frequent Flyer experience is about to be enhanced?

 

[mbell1510]

What do you expect them to do? Send you an email to say they're not paying a ransom? Or they are paying a ransom?

Apart from the initial email months back, every development since has come from media reporting. Not everyone is reading or watching the news and may not be aware.
There could of been comms around how they plan to protect their customers such as credit monitoring services.

Perhaps I'm out here alone expecting strong and clear communication.

 

[RooFlyer]

Perhaps I'm out here alone expecting strong and clear communication.

Alone expecting - no. After all, Qantas' own 'assistance' mob, IDCare has always said inter alia there is nothing to worry about.

Which brings us back to the question of paying ransom or not. If there is nothing to worry about, as IDCare said inter alia to me a couple of times, why would they even contemplate paying a ransom? Why didn't they say loud and publicly soon after the event. "We aren't paying anything - do your worst, which won't be much". What are they negotiating over, exactly?

 

[Daver6]

That our Qantas Frequent Flyer experience is about to be enhanced?

They're always enhancing the experience

Apart from the initial email months back, every development since has come from media reporting. Not everyone is reading or watching the news and may not be aware.
There could of been comms around how they plan to protect their customers such as credit monitoring services.

Perhaps I'm out here alone expecting strong and clear communication.

On the very top of the QF website is this link https://www.qantas.com/au/en/support/information-for-customers-on-cyber-incident.html Pretty confident it was linked to in their emails too.

They don't plan to protect you with credit monitoring, so there is nothing to communicate there.

Nothing really has changed. Data stolen. They notified you and let you know what was taken. What more is there really?

That our Qantas Frequent Flyer experience is about to be enhanced?

They're always enhancing the experience

Apart from the initial email months back, every development since has come from media reporting. Not everyone is reading or watching the news and may not be aware.
There could of been comms around how they plan to protect their customers such as credit monitoring services.

Perhaps I'm out here alone expecting strong and clear communication.

On the very top of the QF website is this link https://www.qantas.com/au/en/support/information-for-customers-on-cyber-incident.html Pretty confident it was linked to in their emails too.

They don't plan to protect you with credit monitoring, so there is nothing to communicate there.

Nothing really has changed. Data stolen. They notified you and let you know what was taken. What more is there really?