medhead
Suspended
- Joined
- Feb 13, 2008
- Posts
- 19,074
I just wanted to add this fine example of qantas customer care. It relates to a morning trip I took to Wellcamp airport in November. The idea being to get some pictures and that sort of thing. On the way up I was moved next to the engine for weight and balance reasons, a light load seemed fine. I had a boarding pass for 2D on the return. Plenty of time for pictures.
When boarding the return flight. I get handed a boarding pass for a seat next to the engine. The ground crew assure me that it is for weight and balance issues, 2D will be empty. Get on board 2D isn't empty, the aircraft is pretty full.
The substantive issue I have is the utter lie by qantas staff. I also wonder which qantas manager wanted the seat. But feedback was submitted about lying to a platinum QFF member. The response is below. In combination with the lying it is a massive F you, qantas have just shoved their middle finger in my face.
The least they could've done is leave it as "Dear [insertname]" for the comedy value.
When boarding the return flight. I get handed a boarding pass for a seat next to the engine. The ground crew assure me that it is for weight and balance issues, 2D will be empty. Get on board 2D isn't empty, the aircraft is pretty full.
The substantive issue I have is the utter lie by qantas staff. I also wonder which qantas manager wanted the seat. But feedback was submitted about lying to a platinum QFF member. The response is below. In combination with the lying it is a massive F you, qantas have just shoved their middle finger in my face.
The least they could've done is leave it as "Dear [insertname]" for the comedy value.
We endeavour to make your flight as relaxing as possible and do try to give everybody the seat of their choice however, as I’m sure you can understand, there is a lot of demand for premium seats. In the past, every attempt was made to provide premium members with their preferred seat for travel, however this was never guaranteed.
We do strive to provide exceptional service and feedback such as yours plays an important role in our continuous improvement process. Your comments have been forwarded to Management as part of this process so we do appreciate you taking the time to provide your firsthand experience. We do value your ongoing loyalty, and hope that we can make you more comfortable next time you travel with us.