I have currently booked Economy (M) class tickets for a family holiday to Vietnam. The rules of which state that changes can be made at $70 plus any applicable fare difference. I'm not sure why but I cannot change my flight itinerary at all when I try to Manage My Booking.
My travel needs have changed and I now need to fly to Europe at the end of the year instead of Vietnam. I have tried to contact Singapore Airlines and in the first call, I was told there was no availability for my preferred itinerary as rebooking had different availability to a new booking and I could call back in a week or so to check whether rebooking availability had changed.
I tried calling again to speak to a different agent and they found availability but gave me a quote which is $7,000 higher than I can see my total itinerary would be when I check fare availability online. When queried again they said this was because a rebooking incurs a different fare calculation. I must admit I am very confused by the difference between the online price for a new booking and the rebooking. I asked to speak to a supervisor but none were available until tomorrow. Hopefully I can get this sorted then!
My travel needs have changed and I now need to fly to Europe at the end of the year instead of Vietnam. I have tried to contact Singapore Airlines and in the first call, I was told there was no availability for my preferred itinerary as rebooking had different availability to a new booking and I could call back in a week or so to check whether rebooking availability had changed.
I tried calling again to speak to a different agent and they found availability but gave me a quote which is $7,000 higher than I can see my total itinerary would be when I check fare availability online. When queried again they said this was because a rebooking incurs a different fare calculation. I must admit I am very confused by the difference between the online price for a new booking and the rebooking. I asked to speak to a supervisor but none were available until tomorrow. Hopefully I can get this sorted then!
