There’s a wait, like most things with QF, as they go in a queue. Hopefully, it’s prioritised for action based on departure date?? But I was told that it would take time & to be patient & hang tight.
Took just over 2 weeks for a points redemption, changed by them, to and amended again. Unfortunately, the rebooked itinerary timings were a joke, involved an overnight stay and had to be re ticketed.
Seats booked using points are going to apparently be refunded via $ refund to cc. Not sure why. Hope I don’t have to call back in 2 months (as we all know lengthy wait for Qantas taxes and charges to be refunded whilst they use your $) to follow that up.
Great that wait times are reducing- shame that it took a lot of negative press that QF have received in the media for them to do anything about it.