Overall, Im happy for QF to make revenue by apathy ; many people can't be bothered hunting around and these are perfect cash cows to milk
After a phone call with
Dave Noble this morning, I read this and nearly wet myself (yes, pun intended :wink: )
I'm probably guilty of being a "QF cash cow" - trying to weigh up whether it's best to book online with QF and pay the lot; or ring AA UK or USA, spend the time on the international phone call getting the booking done and say GST and some of the fees/surcharges that AA don't charge but QF do.
My "fear" (sometimes irrational perhaps :? ) is that I'd have to change the reservation prior to departure, necessitating another international call. Of course, once the itinerary has begun, changes can be made here with QF, but it still can be a hassle when you're doing a re-routing.