Qantas changes voucher - no online booking possible

[ChrisW.]

Good morning,

Just got an email from Qantas that my flight voucher has changed (which I bought earlier in the year)
When logging in it now says I have to call to make a booking using the voucher.
Is that a new thing? I was always able to just book a flight online which the voucher.
Wonder if I can get my money back as not keen to call when I want to do a booking.

Anyone had something similar before?

 

[Captain Halliday]

It appears to be a Qantas IT SNAFU.

Many members have reported getting the same email and most are disregarding it.

It’s possible there’s a T&C change but I think it’s highly unlikely and when you eventually want to book, I suspect the online system will be as usual.

 

[Cloud9]

11 of those bloody emails. I was scratching my head for about 15 minutes until I remembered Google exists.

Bloody interns at it again.

 

[SandyS]

I called them and you cannot use any of these gift vouchers online now. You have to call.
They said they had been updating all gift vouchers with new dates so that they don't get archived, even though they are only a few months old in my case.
I really do not want to have to call to book a flight.
Last month, I accidentally made an error using one of the vouchers online. I called to change the flight under the same day no mistake rule, what a nightmare. They kept telling me I couldn't change the flight under that rule because I was using a flight credit and I'd need to pay $99 change fee.
Eventually got it sorted.

 

[Cloud9]

I called them and you cannot use any of these gift vouchers online now. You have to call.
They said they had been updating all gift vouchers with new dates so that they don't get archived, even though they are only a few months old in my case.
I really do not want to have to call to book a flight.
Last month, I accidentally made an error using one of the vouchers online. I called to change the flight under the same day no mistake rule, what a nightmare. They kept telling me I couldn't change the flight under that rule because I was using a flight credit and I'd need to pay $99 change fee.
Eventually got it sorted.

Bloody hell.

Where do they get the "engineers"?!

 

[oz_mark]

and now here come the 'oops, we messed up' emails....

We are writing to you about the flight change notification email you received from Qantas yesterday.

Due to a technical issue this email was sent in error, and we sincerely apologise for any inconvenience this has caused.

Our team is working quickly to resolve the issue. In the meantime your gift card may temporarily be unable to be redeemed online.

 

[SandyS]

and now here come the 'oops, we messed up' emails....

Yep, I wonder what they were attempting to do

 

[AIRwin]

Yep, I wonder what they were attempting to do

Enhancements

 

[Spacetravel]

I worry if this is going to affect the fight club status of these vouchers. My plans are royally stuffed if they do. But also this comes at a very annoying time as I have flights to book shortly.

 

[dairyfloss]

QF IT have likely been reprimanded and are on the case. You are all receiving these messages in the last little while:

Hi,


We are writing to you about the flight change notification email you received from Qantas yesterday.

Due to a technical issue this email was sent in error, and we sincerely apologise for any inconvenience this has caused.

Our team is working quickly to resolve the issue. In the meantime your gift card may temporarily be unable to be redeemed online.

If you experience any difficulty redeeming your gift card, please contact us on 13 13 13 (within Australia) or +61 2 9123 6000 (outside Australia) for assistance with your booking.

Thank you for your understanding.

Cheers,
Matt.

 

[eminere]

I worry if this is going to affect the fight club status of these vouchers. My plans are royally stuffed if they do.

That is my fear also.