PineappleSkip
Established Member
- Joined
- Mar 30, 2007
- Posts
- 3,233
- Qantas
- Platinum
- Virgin
- Red
Hi all
Well, I loaded some money into my Qantas cash account to take advantage of the recent 'load and get points' promotion at around the same time they reduced the poverty of their FX rates.
Misery followed as the rotten Qc card told vendors' POS machines the PIN I used was the wrong one. It was of course the right one, which I had used in previous years on a previous QC card and not changed, and which I used to access my account. My money was stuck, and the account got locked after I continued to try the right PIN That sucked. I rang QC and they suggested taking money out of an ATM. I did what they said. It didn't work, and my PIN got locked again. I got a few token points from using the card for token sums which didn't require a PIN.
This is consistent with previous experience. The first time I tried QC I had similar issues with mismatched PINs. The second time I went overseas it worked. So I have a strike rate of 33% on being able to use this rotten product to extract money.
Naturally after the last debacle -- even with the sh!te exchange rates, it is not inspiring having a travel money card that fails on the basics; being usable as travel money -- I resolved to never again go near this coughamamie product. Mrs Pineapple desired travelling to do an overseas course payable in £££ and I thought I could use the last of the rotten QC pounds to pay her course fee on the course provider's website. Of course this pathetic card wouldn't work online.
But wait, there's more. The people who purvey this rotten piece of bilge got to twist the knife. My points for loading never arrived. You will recall, friends, that the fine print of the offer said 'register then load a minimum of AU$2,500 equivalent directly in foreign currency in one transaction to earn 1 bonus Qantas Point per AU$1 loaded'. So I duly loaded about $4,000 worth, spilt between Euro and £££, got my receipt for my load, and settled with a bank transfer. After about an eon I wrote off asking what had happened, and a reply arrived in only five weeks, to the effect that a single load, split between two currencies, was TWO transactions. In other words, what they really meant was 'load a minimum of AU$2,500 equivalent directly in [ONE] foreign currency in one transaction'.
Now, my question. This sort of tricksy interpretation of the fine print is the sort of thing that rings the misleading/deceptive conduct bells in my head and inclines me to debrief my local fair trading people. However my only evidence of one transaction a receipt referring to one load, and a bank statement showing one debit to pay for the currencies. Just wondering if anyone else has had similar issues or claims and whether they were able to convince the Qc-mongers to recant from their trickery.
Also, you may have suspected that I would like to like to join the League of Qc-haters. Is there a t-shirt? Annual meeting? Membership fee?
Cheers skip
Well, I loaded some money into my Qantas cash account to take advantage of the recent 'load and get points' promotion at around the same time they reduced the poverty of their FX rates.
Misery followed as the rotten Qc card told vendors' POS machines the PIN I used was the wrong one. It was of course the right one, which I had used in previous years on a previous QC card and not changed, and which I used to access my account. My money was stuck, and the account got locked after I continued to try the right PIN That sucked. I rang QC and they suggested taking money out of an ATM. I did what they said. It didn't work, and my PIN got locked again. I got a few token points from using the card for token sums which didn't require a PIN.
This is consistent with previous experience. The first time I tried QC I had similar issues with mismatched PINs. The second time I went overseas it worked. So I have a strike rate of 33% on being able to use this rotten product to extract money.
Naturally after the last debacle -- even with the sh!te exchange rates, it is not inspiring having a travel money card that fails on the basics; being usable as travel money -- I resolved to never again go near this coughamamie product. Mrs Pineapple desired travelling to do an overseas course payable in £££ and I thought I could use the last of the rotten QC pounds to pay her course fee on the course provider's website. Of course this pathetic card wouldn't work online.
But wait, there's more. The people who purvey this rotten piece of bilge got to twist the knife. My points for loading never arrived. You will recall, friends, that the fine print of the offer said 'register then load a minimum of AU$2,500 equivalent directly in foreign currency in one transaction to earn 1 bonus Qantas Point per AU$1 loaded'. So I duly loaded about $4,000 worth, spilt between Euro and £££, got my receipt for my load, and settled with a bank transfer. After about an eon I wrote off asking what had happened, and a reply arrived in only five weeks, to the effect that a single load, split between two currencies, was TWO transactions. In other words, what they really meant was 'load a minimum of AU$2,500 equivalent directly in [ONE] foreign currency in one transaction'.
Now, my question. This sort of tricksy interpretation of the fine print is the sort of thing that rings the misleading/deceptive conduct bells in my head and inclines me to debrief my local fair trading people. However my only evidence of one transaction a receipt referring to one load, and a bank statement showing one debit to pay for the currencies. Just wondering if anyone else has had similar issues or claims and whether they were able to convince the Qc-mongers to recant from their trickery.
Also, you may have suspected that I would like to like to join the League of Qc-haters. Is there a t-shirt? Annual meeting? Membership fee?
Cheers skip
