Qantas Call Centre Long Wait Times

My understanding (from unofficial sources) is that there is a pool of priority phone numbers that airport staff give to passengers which rotates every few weeks.

I will attempt to publish the currently active number(s) in this post:

1300 659 161
1300 025 396
1300 659 116

1300 025 390
1300 024 715
1300 659 115
1300 659 134
1300 659 502
1300 304 318
 
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Danger

Senior Member
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Jun 19, 2006
Posts
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She asked me to confirm my first, last name, DoB and FF number. Not sure why, but to get things moving, I confirmed. She then said she is going to look into my profile and came back and said "hey there is no bookings in your profile. do you want to make a booking?"

When Dolly in Cape Town asked me to do that a few days ago, after I'd already entered my FF number and PIN in the automated system, I flatly refused. We proceeded without issue.
 
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RooFlyer

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Qantas
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Should offshore CC staff be able to reticket instantly after a small change to a very simple 2-leg QF-metal itinerary, or do all changes push to a further step for approval/reticketing?

In short, no.

They can't directly issue tickets themselves. When they make changes to the booking they will send it off for ticketing. If the booking has been set up correctly, QF's automated processes will issue you with a ticket and this normally happens anywhere from instantly to up to a few hours. If it hasn't been set up correctly, it will go into the manual queue for the ticketing team to action.

It can take much longer than a few hours even if ticketed correctly by Hobart. If its a booking for some time in the future, it may get queued & not get actioned much closer to the time. Recently I had a ticket correctly re-issued by Hobart but didn't get an e-ticket. I left it 3 days before I called again and it was done on the spot.

Trouble with the off-shore centres (amonst other problems) is that you don't know if the ticket issue is queued & delayed or if it will never come because its been stuffed up.
 

ffflyer11

Newbie
Joined
Feb 4, 2022
Posts
8
does anyone know what is the best time and number I can use to get through to Hobart? Bronze member here. called so many times and I can't get overseas agents to work my booking. they just cant see reward bookings on their end
Post automatically merged:

Does anyone know whats the best time to call to get through to Hobart? I want to book a flight from Doha to Melb/Syd but I cant' search Doha. These overseas call center people can't work the system correctly
 

squid01

Member
Joined
Jun 5, 2019
Posts
152
does anyone know what is the best time and number I can use to get through to Hobart? Bronze member here. called so many times and I can't get overseas agents to work my booking. they just cant see reward bookings on their end
Post automatically merged:

Does anyone know whats the best time to call to get through to Hobart? I want to book a flight from Doha to Melb/Syd but I cant' search Doha. These overseas call center people can't work the system correctly
To search from Doha go to multi city booking. For the first leg out a dummy flight like anything at all, then on the second leg/search string it will let you select the origin as Doha. Doesn’t help when it comes to book it though if you only want that Doha flight on the booking alone. But let’s you see availability.
 

ffflyer11

Newbie
Joined
Feb 4, 2022
Posts
8
To search from Doha go to multi city booking. For the first leg out a dummy flight like anything at all, then on the second leg/search string it will let you select the origin as Doha. Doesn’t help when it comes to book it though if you only want that Doha flight on the booking alone. But let’s you see availability.
Thanks for that. I was aware of how to check availability but I just can't book and these agents cant help me book it either. I have done it before with Hobart based agents and worked all good
 

Port Power

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Jan 9, 2016
Posts
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Qantas
Platinum
Thanks for that. I was aware of how to check availability but I just can't book and these agents cant help me book it either. I have done it before with Hobart based agents and worked all good
As posted earlier, HBA CC is open from 7:00am to 11:00pm AET. Calling at 7:01am seems to have the best chance, but not guaranteed. There is no way of specifically ringing Hobart.
 

Franky

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Joined
Apr 25, 2015
Posts
1,575
As posted earlier, HBA CC is open from 7:00am to 11:00pm AET. Calling at 7:01am seems to have the best chance, but not guaranteed. There is no way of specifically ringing Hobart.
I have always thought that the Hobart cell was only open to Platinum FFers, and as soon as your FF number was entered, at that point you would be able to proceed with the call if elegible.
 

Port Power

Established Member
Joined
Jan 9, 2016
Posts
1,034
Qantas
Platinum
I have always thought that the Hobart cell was only open to Platinum FFers, and as soon as your FF number was entered, at that point you would be able to proceed with the call if elegible.
You are more likely to be routed to HBA or AKL if WP or P1, but there have been plenty of posts on this thread where those with lower status and been answered by HBA. Luck of the timing, HBA is not exclusive to a higher status level.
 
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Franky

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Posts
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You are more likely to be routed to HBA or AKL if WP or P1, but there have been plenty of posts on this thread where those with lower status and been answered by HBA. Luck of the timing, HBA is not dedicated to a status level.
Thanks - that comes under the adage that you learn something new every day...
 

TahoeSkier

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Joined
Aug 8, 2012
Posts
136
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Bronze
Trouble with the off-shore centres (amonst other problems) is that you don't know if the ticket issue is queued & delayed or if it will never come because its been stuffed up.
Thanks for the info, and yes, this is my biggest fear. I'd actually be happy to run the offshore CC gauntlet if the result was instant and the issue was put to bed. What I don't want, is a 'should be resolved' outcome, and hours/days/weeks of stress while I wait for a new e-ticket.
 
Joined
Jul 17, 2014
Posts
431
does anyone know what is the best time and number I can use to get through to Hobart? Bronze member here. called so many times and I can't get overseas agents to work my booking. they just cant see reward bookings on their end
Post automatically merged:

Does anyone know whats the best time to call to get through to Hobart? I want to book a flight from Doha to Melb/Syd but I cant' search Doha. These overseas call center people can't work the system correctly

Be very careful about booking an itinerary originating from Doha through the Fiji or South Africa call centre. I did exactly this three weeks ago. What a monumental waste of time for a simple A to B flight. Took 9 days to ticket with calls every day and multiple broken promises of call backs. Idiots did not even have basic arithmetic skills. The points required for the ticket was 14,000. Initially i was quoted 1,400 then 140,000. They then proceeded to deduct an international assistance fee which the initial operator agreed should not occur for this booking. I still havent got those points back. I sent them an email to get them to refund that as i dont have the will power to call them again. A trained monkey could do better.
 

MJHoops

Member
Joined
May 24, 2022
Posts
117
Qantas
Bronze
Virgin
Platinum
Ok so calling 1300 659 116 gets through fast. I rang three times today and answered in about 5 minutes each time. I got CPT and then the very same agent in Fiji twice.

They won’t transfer to HBA. Fiji would not transfer me to CPT. I tried to say I was already talking to an agent in HBA and got disconnected but that did not work either.

I called 131313. It takes 30 mins. I got Jen in Manila. I will try as I’ve never spoken to Manila before. What a novelty. She says my booking (need new flights on JL, a classic award booking, due to schedule change) is in the queue to be ticketed. Huh? She then takes ages to work on it and confirms with me that the alternative flights (that are already showing on Amadeus, but not ticketed) are the ones I want. She says she put it through on Amadeus and should get ticketed in 24-48 hours. Heard that before!

I then get her to do the same on my wife’s booking. The call drops out midway through. The line had been patchy the whole call. FML
 

MJHoops

Member
Joined
May 24, 2022
Posts
117
Qantas
Bronze
Virgin
Platinum
Ok so calling 1300 659 116 gets through fast. I rang three times today and answered in about 5 minutes each time. I got CPT and then the very same agent in Fiji twice.

They won’t transfer to HBA. Fiji would not transfer me to CPT. I tried to say I was already talking to an agent in HBA and got disconnected but that did not work either.

I called 131313. It takes 30 mins. I got Jen in Manila. I will try as I’ve never spoken to Manila before. What a novelty. She says my booking (need new flights on JL, a classic award booking, due to schedule change) is in the queue to be ticketed. Huh? She then takes ages to work on it and confirms with me that the alternative flights (that are already showing on Amadeus, but not ticketed) are the ones I want. She says she put it through on Amadeus and should get ticketed in 24-48 hours. Heard that before!

I then get her to do the same on my wife’s booking. The call drops out midway through. The line had been patchy the whole call. FML
Just got the eticket on my booking. Unbelievable. Either Jen is a holy saint or Qantas did something due to my email to Ms Tully (I gave today as the deadline)

Now for my wife’s…
 

robinsparkles

Member
Joined
Sep 28, 2016
Posts
230
You are more likely to be routed to HBA or AKL if WP or P1, but there have been plenty of posts on this thread where those with lower status and been answered by HBA. Luck of the timing, HBA is not dedicated to a status level.
I didn't realise this was the case either and thought HBA & AKL were dedicated to plats..has anyone below platinum got through recently?
 

Lynda2475

Senior Member
Joined
May 1, 2009
Posts
6,369
Qantas
Gold
Virgin
Red
I didn't realise this was the case either and thought HBA & AKL were dedicated to plats..has anyone below platinum got through recently?

As a gold I was able to get through to Hobart on a couple of occasions last year (only at 7am); but not this year, not once.

And I haven't seen any recent posts on here non WPs or P1s getting through to Hobart without help from a WP.

So ime at least something has changed.
 

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