Frustrated Qantas Business Rewards member here.
I did not pay to join (luckily!) but feel sorry for those who have.
My points for flights and hotels are never posted. I get relentless error messages whenever I use the 'claim missing points' form. My messages to customer service remain unanswered. I spent close to 40 minutes in the phone queue one day when I tried to contact them by phone.
My business insurance (GIO) is no longer eligible to earn points.
Luckily I have over 3,000 points so thinking I will just cash out and abandon the program.
Have others had a more positive experience?
I did not pay to join (luckily!) but feel sorry for those who have.
My points for flights and hotels are never posted. I get relentless error messages whenever I use the 'claim missing points' form. My messages to customer service remain unanswered. I spent close to 40 minutes in the phone queue one day when I tried to contact them by phone.
My business insurance (GIO) is no longer eligible to earn points.
Luckily I have over 3,000 points so thinking I will just cash out and abandon the program.
Have others had a more positive experience?