These situations will never be resolved properly as long as it is just single passengers venting on just about the only option available to them, an internet forum. Qantas has weathered that storm before (eg Emily's Parents), and will do so again .. and again. The only way that will change is if a consumer body with some influence and weight of numbers takes up the mantle with Qantas .... or better still the ACCC. And that body is ... AFF ! So come on AFF, do some advocacy. Have you even asked Qantas for a response ? Or are they hiding out like they did during the Emily's Parents disgrace ? I'm sure there are some lawyers and policy experts in the house who would be happy to contribute if the AFF took the lead and started the ball rolling with the ACCC. Power in numbers !