Qantas award flights on Jetstar - baggage allowance and seat selection

[adenda]

Had a frustrating experience today booking award flights on Jetstar via the Qantas website. The Qantas side of the process went smoothly enough but when I subsequently logged in to Manage My Booking on Jetstar the problems began. (I did 2 separate bookings on the same flight from MEL to CNS for my wife and I - separate as we are returning on different days.)
Anyway using MMB on Jetstar showed no checked baggage allowance for either of us yet I know from recent prior experience (only 10 days ago) that Qantas award bookings on JQ receive a 20 kg baggage allowance.
I did an online chat with a Jetstar agent and they confirmed that their system was showing no checked baggage. Of course their stock advice is to take it up wit Qantas as they booked the flight.
Our QF itineraries show 20 kg each but I'm concerned if we turn up at the airport with baggage JQ will charge us extra for it. Should I be concerned?

The other issue I had was with seat selection. I had no problem selecting an extra legroom seat for my wife (on the 787 so according to SeatGuru it looks like it's effectively a business class seat). But when I logged into JQs MMB myself it just kept flipping me back to the login page. Got onto chat (again) and the agent did the seat selection for me - for an extra $5. Haven't seen any kind of receipt yet and of course I can't login to check.
Wondering if ayoe else has had tis experince of being continually flipped back to the login age when trying to access MMB on Jetstar.

 

[dylarr]

This is very normal and nothing to worry about. The baggage allowance won't show up immediately. There is a "bot" that needs to run that will go through your booking and add any ancillaries, so it can sometimes take a day or two for it to appear. It doesn't happen in realtime.

 

[aikman]

Typing in the booking reference and last name gets me into my bookings, instead of clicking on the trip from 'My trips'.

The 'business class' seats are $45. Not sure why you were only charged $5. Even the standard seats are $8.

 

[Must...Fly!]

I did 2 separate bookings on the same flight from MEL to CNS for my wife and I - separate as we are returning on different days.

Just a tip for next time - you could have also booked two of you on a one way booking up to Cairns, then two separate one way bookings for your return flight.

 

[adenda]

This is very normal and nothing to worry about. The baggage allowance won't show up immediately. There is a "bot" that needs to run that will go through your booking and add any ancillaries, so it can sometimes take a day or two for it to appear. It doesn't happen in realtime.

You're right - just logged in again and the 20kg baggage allowance has now appeared for both of us. Took 12 hours roughly. However I'm still getting flipped back to the login screen when trying to view seat selection. Just have to wait and see I guess

Post automatically merged: Feb 8, 2022

Typing in the booking reference and last name gets me into my bookings, instead of clicking on the trip from 'My trips'.

The 'business class' seats are $45. Not sure why you were only charged $5. Even the standard seats are $8.

I use booking ref and name to login. It does log me in - I can see my itinerary details - but as soon as I click on seat selection I'm kicked out.
(My wife's extra legroom seat cost $40 online. My extra legroom seat - which I couldn't purchase myself for reason stated above - cost an additional $5 ie. $45 when booked via the chat)

 

[adenda]

Just a tip for next time - you could have also booked two of you on a one way booking up to Cairns, then two separate one way bookings for your return flight.

Realise that - and now think that may have been simpler. Kept them separate in case I had to cancel.

 

[dylarr]

Try clearing your browser cache and cookies. Jetstar MMB can get a bit funny if you've been managing multiple bookings and sometimes you just need to start off from scratch to get it to work.

 

[adenda]

Try clearing your browser cache and cookies. Jetstar MMB can get a bit funny if you've been managing multiple bookings and sometimes you just need to start off from scratch to get it to work.

Unfortunately doesn't help. Have tried Firefox, Chrome and Edge - same result. Think I'll try a chat session again to confirm seat selection. When I view my wife's seat selection, the seat next to her (ie. mine) is unavailable - so maybe all's fine.