Qantas A380 reliability issues creeping up again?

[Blackadder]

QF11 SYD-LAX on 29-Jun-26 cancelled. Any idea why?
Rebooked successfully to the day earlier on a different routing; interestingly the options provided to a points X ticket were a lot more numerous than to a paid Q? ticket. I rang the FF line and was able to get something that worked for us.
But we are going a day earlier and will need an extra night accommodation - any options for compensation?

Not sure why it was cancelled so far out. I'm on QF11 on the 24JUN and so far at least it's operating as scheduled.

 

[jimmy hutspah]

Not sure why it was cancelled so far out. I'm on QF11 on the 24JUN and so far at least it's operating as scheduled.

I was booked in F on QF12 on 7 November which just got cancelled and I was moved to Nov 8 (which wasn't going to work). no idea why that day only, QF12 seems to be running everyday either side of it for at least a week. anyway it worked out for me as I wanted to move to a DFW departure anyway, so I got to do that fee free.

 

[peach iced tea]

I was booked in F on QF12 on 7 November which just got cancelled and I was moved to Nov 8 (which wasn't going to work). no idea why that day only, QF12 seems to be running everyday either side of it for at least a week. anyway it worked out for me as I wanted to move to a DFW departure anyway, so I got to do that fee free.

I’m going f in July for me .
Otherwise Singapore airlines first does look quite nice tho or jal

 

[Melburnian1]

I was booked in F on QF12 on 7 November which just got cancelled and I was moved to Nov 8 (which wasn't going to work). no idea why that day only, QF12 seems to be running everyday either side of it for at least a week. anyway it worked out for me as I wanted to move to a DFW departure anyway, so I got to do that fee free.

November is typically one of the three quieter months for airlines, but is there a special (i.e. charter) that QFi has lined up, say for a major sporting event or rock star?

 

[moa999]

VH-OQI has now logged up 90 days in Dresden maintenance. Hopefully back on line soon.

 

[thepumpkin]

Interestingly I have noticed QF7 left 5 hours late today,
I was on QF7 just over a week ago -- and close to schedule- left 20min late and arrived on time --- but the map was not working.
Interestingly I have struck this problem on other a380 flights.
It is great to have a map - whether working/dozing as it is just nice to know where we are and how long to go. -and as no wifi on the a380 cannot follow the trip.
The flight service director told me that this happens on this particular aircraft.

 

[FlyingKangaroo]

QF 7 cancelled today.

 

[bernardblack]

QF 7 cancelled today.

This seems to have been correlated with the diversion of Thursday's QF64 back to JNB, but I haven't been able to find why that happened. Anyone hear anything? I will be on QF7 in ten days so I am hoping that there isn't an A380 going out-of-service.

(Also that flight is scheduled to arrive after QF7 departs, so I assume they cancelled QF7 for lighter loads to keep the frame for QF11 or similar, rather than actually being targeted for the same frame?)

 

[FlyingKangaroo]

QF 11 was four hours late out of Sydney last night. With the long layover at LAX hopefully they can continue to recover operations.

I have a SYD-NAN-LAX trip in J in a few days and some last-minute availability on QF 11 opened up last week but I decided against the change as I have a 4-hour connection at LAX on a separate ticket and was concerned about 380 reliability -- especially as it would cut that connection down an hour. FJ's track record isn't particularly impeccable as ~1 hour delays are almost routine, but unfortunately I still feel validated in my decision despite otherwise preferring the nonstop. Alas.

 

[risky]

Are there any options for making a compensation claim after a Qantas international flight is cancelled? Obviously the alternative flight arrangements are made free of charge, but what about for extras like an additional night accommodation? Or meals on a third party carrier that are not included?

 

[MEL_Traveller]

Are there any options for making a compensation claim after a Qantas international flight is cancelled? Obviously the alternative flight arrangements are made free of charge, but what about for extras like an additional night accommodation? Or meals on a third party carrier that are not included?

Yes, you can put in a claim for those things: https://www.qantas.com/en-au/help/contact-us/reimbursement-claims

You should be provided with like-for-like alternative flights, which include meals etc. Did you end up on Jetstar?

(If you flight departed from the UK or Europe your compensation may be different, including a cash component.)

 

[risky]

Thanks for the link. Reading through the policy https://www.qantas.com/en-au/book/flights/compensation-and-refunds-policy, it looks like no accom entitlements if the delay occurred before your departed your home airport.

Second segment is HNL-LAX on Alaska which is US domestic - meals available for a fee. I guess we won't know until we are on the flight if some or all of us get a meal voucher/free meal.

Even as a OW Sapphire, I can't select a forward seat where the rest of my party are sitting, and trying to explain this via chat led nowhere. Initially the response was "seat not available" then when I pushed status, the response changed to its is a "chargeable seat".