I am getting the same thing for our QF12 that went from unrefurbed to refurbed to unrefurbed.I'm on an A380 from LHR to SIN on the 29th of January in Business.
I've been monitoring my seat selection to see if i'm on a refurbed bird (also currently have a bid in for First) but for over a week now I keep getting the "Individual seat selection isn't available for this flight" message.
On the previous screen it's still saying 18A and 18B (my original seat selection....)
Any idea what's up?
I can see the seat assignment in the booking overview page on the QF website (not app). If I try to manage seat selection for that flight, I can’t see the seat map, and get the same message about individual seat assignment.
I’m putting it down to the system not coping with changing between refurbed and unrefurbed. I don’t know if QF is also hedging their bets a bit, and have perhaps pulled the seat maps back to unrefurbed.