Promo : Le Club.Le Bag. – Stay more and claim a Samsonite reward

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Took a few phone calls and even more emails, but it just arrived. Lucky too, as I'll be out of office the rest of the year!
 

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Put my order for my wallet in the other day, arrived yesterday. At least something to do with Le CLub works well.
 
Has anyone else had delivery problems with Hunter Express? My bag left Luggage Gear last Wednesday and is yet to be delivered! It is a Sydney city to Sydney city delivery.
 
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I've had a very bad experience here.. first they didnt recognise my 4 eligible stays despite it being on their own records (wtf!) and after 3 emails and chasing someone finally called me and i got an email to claim my reward. that was on Jan 20th, now 2 weeks later after claiming i still dont have anything.. I called them and they said to wait, i would get something by email soon. Have emailed them again today as this is just getting ridiculous.

Promotions like this should be hassle free. i really dont understand why some people get it in 2 days and others have to chase multiple times. I am Accor Platinum and all stays are recorded on the card.. surely there is a system doing this in the background, not humans??

Get your act together Accor
 
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