Promo code booking - total doesn't match the flights costs

[lobo76]

Hey all,

I'm just looking at booking a return flight to LST with the promo code. The outgoing is $90.85 and the return is $86.72 but the total is $181.70, I would expect it to be $177.57. Am I missing something blindingly obvious?

 

[TomVexille]

This sounds like something that was picked up not too long ago. I can't remember the outcome though.

 

[lobo76]

This sounds like something that was picked up not too long ago. I can't remember the outcome though.

I normally just trust the numbers - It was only because the total was small that it looked more obvious. Has Virgin been ripping us off for $5 on every journey lately?!

 

[TomVexille]

I seem to remember a ~$3-4 discrepancy being reported as common

 

[lobo76]

I seem to remember a ~$3-4 discrepancy being reported as common

I'm guessing if it was $3-4 under it would have been long fixed by now!

 

[stusxr5]

I think this was the thread originally...
http://www.australianfrequentflyer....ralia-velocity/virgin-fare-rip-off-62319.html

 

[TomVexille]

I think this was the thread originally...
http://www.australianfrequentflyer....ralia-velocity/virgin-fare-rip-off-62319.html

That's the one. Thanks

 

[eastwest101]

I think this was the thread originally...
http://www.australianfrequentflyer....ralia-velocity/virgin-fare-rip-off-62319.html

Yes - reported in August 2014 but seemed to be for all airfares at the time. As I understand it the current problem is with the promo codes? I never got a reply or update from the original or replacement VFF company rep about this, god only knows how many company reps they have gone through since then....

 

[williamsf1]

Hey all,

I'm just looking at booking a return flight to LST with the promo code. The outgoing is $90.85 and the return is $86.72 but the total is $181.70, I would expect it to be $177.57. Am I missing something blindingly obvious?

Could it be the discount is only for the base fare part and no discount off the tax amounts ?

 

[medhead]

Could it be the discount is only for the base fare part and no discount off the tax amounts ?

No. The $90 and $86 are the discounted amounts. They don't add to the displayed total

 

[lobo76]

Gee I wonder what the running total on overcharge is here? o_0

 

[lobo76]

I can't believe this is still happening!
Just looking at a MEL-LST return (without promo code) $89 + $84.88 - Total $178 o_0

If they are overcharging $4+ on EVERY online booking for this long, surely they must owe a LOT of cash by now?
Has anyone had any luck getting the money refunded?