hroebuck79
Junior Member
- Joined
- Jul 27, 2012
- Posts
- 35
Just looking for some advice (and yes, to rant a little!). I flew from Sydney to Adelaide on Friday evening....with a business colleague. We checked in together at the priority desk - and both our bags we checked under my name and tagged as usual...including the priority label. However, on arrival at Adelaide one of the bags was missing.
I have to say - the service from Virgin has been pretty terrible on the whole. It the five days it has been missing, we have found it incredibly hard to get through to the baggage desk to obtain updates on the status of the missing bag - and the majority of calls have just been the person telling us they have no idea where the bag is. Apparently, they are even currently checking internationally (alarm bells ring at this point as how on earth does a domestic bag checked at T2 in Sydney get on an international flight?!).
Anyway, I could go on all day. The frustrating thing is we have been at a professional conference for the entire week - all my colleagues business attire and was in the lost luggage, and work material required for the conference was also in there. It has been a massive inconvenience to not have this luggage. Not to mention having to make multiple phone calls, and on one occasion get a cab back to the airport to speak to someone as we had been unable to speak to anyone via the phone all day.
We return to Sydney tomorrow - and as it stands, we still don't have the bag and Virgin have no idea where it is. To add insult to injury, we were offered $50 today as compensation - ARE YOU KIDDING ME!!!!!!!!!!!! Five days in Adelaide without any clothes/toiletries etc, and you offer $50. Not to mention, you have lost the luggage.
Anyway, has anyone experienced this situation? If so, what compensation were you awarded, and how did you obtain this? Who did you speak to? What can I do in one last vain attempt to have the luggage found? Seriously, bags don't completely disappear do they?
Any advice appreciated!
From a VERY angry platinum member :-(
I have to say - the service from Virgin has been pretty terrible on the whole. It the five days it has been missing, we have found it incredibly hard to get through to the baggage desk to obtain updates on the status of the missing bag - and the majority of calls have just been the person telling us they have no idea where the bag is. Apparently, they are even currently checking internationally (alarm bells ring at this point as how on earth does a domestic bag checked at T2 in Sydney get on an international flight?!).
Anyway, I could go on all day. The frustrating thing is we have been at a professional conference for the entire week - all my colleagues business attire and was in the lost luggage, and work material required for the conference was also in there. It has been a massive inconvenience to not have this luggage. Not to mention having to make multiple phone calls, and on one occasion get a cab back to the airport to speak to someone as we had been unable to speak to anyone via the phone all day.
We return to Sydney tomorrow - and as it stands, we still don't have the bag and Virgin have no idea where it is. To add insult to injury, we were offered $50 today as compensation - ARE YOU KIDDING ME!!!!!!!!!!!! Five days in Adelaide without any clothes/toiletries etc, and you offer $50. Not to mention, you have lost the luggage.
Anyway, has anyone experienced this situation? If so, what compensation were you awarded, and how did you obtain this? Who did you speak to? What can I do in one last vain attempt to have the luggage found? Seriously, bags don't completely disappear do they?
Any advice appreciated!
From a VERY angry platinum member :-(