Pre Intl travel call from the P1 desk

Status
Not open for further replies.

DTM1

Member
Joined
Jun 27, 2006
Messages
471
Points
10
A week before each of my international trips, I get a call from the P1 desk to confirm my arrangements and ask if they can do anything for me.

I can't, for the life of me, think of anything I would ask for (other than a free upgrade to F, which I obviously wouldn't ask for), and so I politely say that everything is fine and I don't need anything.

Do any other P1s out there actually ask for anything and, if so, what?

cheers
 
F

Feper

Guest
Good question, Ive never really thought of what help they could give, would interested to hear what others ask for. They have stopped calling me prior to my flights, hope it wasn't something I said.
 

TonyHancock

Senior Member
Joined
Aug 26, 2010
Messages
5,724
Points
855
I have completed three overseas trips with QF since qualifying WP1 in March and had one phone call, resulting in a message because I was using my phone,

My assumption was that it is seen a nice gesture and the QF WP1 folks are keeping an eye on each members travel. Not really a lot I could ask for.

I suspect the real value of WP1 will only come to light when something goes wrong with travel plans.
 

cmon0005

Established Member
Joined
Aug 3, 2009
Messages
3,027
Points
605
Qantas
Gold
Virgin
Gold
Did it sound like a proper QF premium account manager type call or just someone in an outbound call centre calling a list of people for the day reading a script?
 

yohy?!

Established Member
Joined
Nov 30, 2009
Messages
4,500
Points
705
Qantas
Silver
Ask them for a new WP1 card ala ConciergeKey "nice weight, is that graphite?"

(yes I did watch 'Up In The Air' again last night. . .)
 

Ewing

Established Member
Joined
Jun 22, 2006
Messages
2,471
Points
580
Qantas
Platinum
Degustation menu in Y? :mrgreen:

Is it an actual "can we do anything?", or is it a disguised attempt to cross sell (eg: airport transfers, car hire, accommodation, etc)?
 

flyingfan

Established Member
Joined
Jun 5, 2010
Messages
1,200
Points
480
Qantas
Platinum 1
Virgin
Platinum
Try seeing if they'll book the spa at the F lounge (when not flying F)?
 
Joined
Sep 29, 2011
Messages
314
Points
225
Qantas
Platinum 1
I received the call from the P1 desk on Friday 4th May to cover a couple of upcoming trips. Tomorrow (8th May) I head off on a 3 day SYD-HKG-PEK-HKG-SYD trip. On the return into SYD on QF128 (Friday 11th May) I have a 2 hr layover to connect onto QF321 to GIG via AKL-SCL-EZE on a 2 week trip that has me going: SYD-SCL-EZE-GIG-MIA-MEX-DFW-SFO-DFW-DEN-ORD-EWR, JFK-ORD-YOW-ORD-BOS-LHR-DUB-LHR-SYD. Both my bookings were on seperate PNR's and the P1 desk picked up the quick turn around required in SYD between arriving on QF128 and leaving on QF321. To their credit the guys at P1 wanted to ensure I didn't have to navigate customs / immigration clearance with bags and re-check for the LAN codeshare to SCL. So they placed information segments in my SYD-HKG-PEK-HKG-SYD booking to include the first series of flights to Rio De Janeiro (SYD-SCL-EZE-GIG). The inclusion of the information segments allows me to check my bags in HKG all the way through to GIG. The P1 desk also picked up some issues with the booking that had been made by my company's travel agent and rang the travel agent directly to have them fixed up. From my perspective this was great service and showed they were proactively looking to assist their P1 customers.

During the call the P1 desk also asked if I wanted to move my seat selection to something they considered better. Given the tight timeframes between flights I Ilike to make a quick exit where possible so I prefer downstairs on the 744 in Row 23 (P1 offered upstairs in Row 16) and I prefer Row 13 on the 388 (P1 offered Row 11).
 

richie9x

Active Member
Joined
May 18, 2011
Messages
974
Points
0
I had a call from them for a recent trip. They noticed that I was seated in an aisle seat when my profile preference is for window. They offered to move me to a window seat. But I had chosen the seat because it was the only bulk head seat without a bassinet. I guess it was good they were watching out but was not very useful in that instance.

But i can see for more complex situations they would come in useful.
 

Simo

Established Member
Joined
May 22, 2011
Messages
3,894
Points
385
Don't P1's get if they want a guide at the airport to help them get to the next flight or lounge if they want.

It could also as eluded to in previous comments to cross sell some QF products.

Would be interesting if you did book something via P1 desk if they charged a service fee.
 
Joined
Sep 29, 2011
Messages
314
Points
225
Qantas
Platinum 1
Don't P1's get if they want a guide at the airport to help them get to the next flight or lounge if they want.

It could also as eluded to in previous comments to cross sell some QF products.

Would be interesting if you did book something via P1 desk if they charged a service fee.

You cannot book via the P1 desk. You still book via normal means 131211, qantas.com, or Travel Agent. Post sales support is where the P1 desk comes in.
 

Simo

Established Member
Joined
May 22, 2011
Messages
3,894
Points
385
You cannot book via the P1 desk. You still book via normal means 131211, qantas.com, or Travel Agent. Post sales support is where the P1 desk comes in.

It seems a bit like a useless call as you might think oops forgot to book the car in for valet parking or something else.
 

Simo

Established Member
Joined
May 22, 2011
Messages
3,894
Points
385
You cannot book via the P1 desk. You still book via normal means 131211, qantas.com, or Travel Agent. Post sales support is where the P1 desk comes in.

Or would they say we will transfer you to the area that can help you out and do a soft transfer.
 

Jobu

Member
Joined
Dec 24, 2005
Messages
498
Points
5
Dozens of international flights since I qualified in the original batch, almost 12k SCs for the year, not one phone call.

(yes profile is up-to-date)
 
Vinomofo is the best wine deals site on the planet. Good wines, real people and epic deals, without all the bowties and bs.

AFF Supporters can remove this and all advertisements

GDV 747-24/7

Intern
Joined
Nov 15, 2011
Messages
73
Points
0
I receive the call before most international flights. For the first couple of calls, I asked whether I could pre-book spa appointments in Flounge when flying J but was politely told "F and CLs only".

To answer other posters, the call is definitely from the P1 team rather than another call centre and there's no attempt at all to cross-sell.
 

Scrimo

Intern
Joined
Jan 30, 2009
Messages
91
Points
0
I receive the call before most international flights. For the first couple of calls, I asked whether I could pre-book spa appointments in Flounge when flying J but was politely told "F and CLs only".

To answer other posters, the call is definitely from the P1 team rather than another call centre and there's no attempt at all to cross-sell.

Don't you think that considering the level of flying required to attain P1 that this phone call could include something they actually can do/deliver? Sorry no pre spa booking or curb side arrival... So what are you calling for if you can't actually offer something? Hmm In my opinion maybe QF you should re think the call.
 
B

bossreggie

Guest
Don't you think that considering the level of flying required to attain P1 that this phone call could include something they actually can do/deliver? Sorry no pre spa booking or curb side arrival... So what are you calling for if you can't actually offer something? Hmm In my opinion maybe QF you should re think the call.

I understand what you are saying. I receive the call prior to every flight, (or rather my PA does) however internationally, it is always from the F host even when flying Trans Tasman.

I am very comfortable with the fact every P1 member does not get an offer to pre-book treatments etc when flying Y, Y+ or J.

I have absolutely no issues with any WP or WP1 using the F lounge, even on a $45 Deathstar ticket.

I do think QF MUST continue to prioritise like they do now. I would be quite disappointed if CL members and those in F were unable to book spa treatments or their usual table because those places we're taken up by WP/WP1 pax in Y.

Boss


Sent from my iPad using AustFreqFly App
 

Scrimo

Intern
Joined
Jan 30, 2009
Messages
91
Points
0
I understand what you are saying. I receive the call prior to every flight, (or rather my PA does) however internationally, it is always from the F host even when flying Trans Tasman.

I am very comfortable with the fact every P1 member does not get an offer to pre-book treatments etc when flying Y, Y+ or J.

I have absolutely no issues with any WP or WP1 using the F lounge, even on a $45 Deathstar ticket.

I do think QF MUST continue to prioritise like they do now. I would be quite disappointed if CL members and those in F were unable to book spa treatments or their usual table because those places we're taken up by WP/WP1 pax in Y.

Boss


Sent from my iPad using AustFreqFly App

Hey Bossreggie,

I actually agree with you but maybe it could be done as a system whereby you have a ranking... for example:

F and CL members get first call on spa bookings and preferred table for dinning. Once we have this the next call is to WP1 members in J then WP in J and so on...

This way as a WP1 member you are likely to get a spa appointment (in Melb anyway since there is only 1 flight a day with first) and thus giving some meaning to the phone call. Of course should all the appointment be full prior to calling WP1 members on the flight there is no need to call.

Just a thought....
 

DTM1

Member
Joined
Jun 27, 2006
Messages
471
Points
10
Dozens of international flights since I qualified in the original batch, almost 12k SCs for the year, not one phone call.

(yes profile is up-to-date)

Are most of those SCs with QF or other airlines?

I receive the call before most international flights. For the first couple of calls, I asked whether I could pre-book spa appointments in Flounge when flying J but was politely told "F and CLs only".

To answer other posters, the call is definitely from the P1 team rather than another call centre and there's no attempt at all to cross-sell.

I am amazed that CL are able to pre-book the spa if not flying F. This is a perfect example of QF getting things the wrong way round. Many CLs do very little travel (or are married to the principal CL member). Would have thought that, if anything, P1 would get booking privileges instead of CL.

I do think QF MUST continue to prioritise like they do now. I would be quite disappointed if CL members and those in F were unable to book spa treatments or their usual table because those places we're taken up by WP/WP1 pax in Y.

Boss


Sent from my iPad using AustFreqFly App

Absolutely agree with your point about F pax missing out, but not sure why CL should get the benefit when P1 do not. Also, my understanding is that there are more CL members (and partners) than P1, so why is this not already the case for F pax who might miss out due to CL traveling in Y, Y+, J ?
 
Last edited by a moderator:

Princess Fiona

Enthusiast
Moderator
Joined
May 22, 2009
Messages
11,029
Solutions
1
Points
1,535
Qantas
Platinum 1
Hey Bossreggie,

I actually agree with you but maybe it could be done as a system whereby you have a ranking... for example:

F and CL members get first call on spa bookings and preferred table for dinning. Once we have this the next call is to WP1 members in J then WP in J and so on...

This way as a WP1 member you are likely to get a spa appointment (in Melb anyway since there is only 1 flight a day with first) and thus giving some meaning to the phone call. Of course should all the appointment be full prior to calling WP1 members on the flight there is no need to call.

Just a thought....

I don't think all the spa appointments should be pre-booked 24 hours before by all Premium tiers.
I think they should keep it as it is.
F passengers and CL
I imagine there would be outrage on the forum if for example BA were to implement this system in the BAEC for the Elemis Spa and no QF elites could get a booking at LHR.
The flexibilty of leaving some appointments on the day is a good thing IMHO
I still think WP1 is a work in progress. Quite what the progress has been I'm not too sure ;)
 
Status
Not open for further replies.
Top