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I'm staying at Peppers Cradle Mtn Lodge (Tas) next week and will have some interstate family with me for a day and I'll take them to lunch at the bistro (party of 8).
Call this morning - voice menu says no need for reservations at bistro, but because we are 8, I wanted to be sure of seating/timing, I continued on the call for dining reservations. No answer in 10 minutes with an irritating 'thank you for holding' message every 20 seconds
So I send email to reservations@ .... to book. No reply confirmation (or otherwise) by this afternoon, so I call. Again, not answered.
So I call and choose front desk. Explain that I want to make a reservation, etc. Turns out there is no-one at reservations today - at all. "They've been very busy all week, and the person on today is sick .." So no-one to speak to, at all? No. I testily suggested that maybe they might change their voice menu or at least have someone answer e-mails. I asked to speak to a manager type. "I'm not sure if he's here ..." Goes off, comes back a few minutes later and says they will make reservation for me, but the GM is away, until next week. The maintenance manager is in charge.
Yes, I would like the GM to call me back whenever he turns up.
Call this morning - voice menu says no need for reservations at bistro, but because we are 8, I wanted to be sure of seating/timing, I continued on the call for dining reservations. No answer in 10 minutes with an irritating 'thank you for holding' message every 20 seconds
So I send email to reservations@ .... to book. No reply confirmation (or otherwise) by this afternoon, so I call. Again, not answered.
So I call and choose front desk. Explain that I want to make a reservation, etc. Turns out there is no-one at reservations today - at all. "They've been very busy all week, and the person on today is sick .." So no-one to speak to, at all? No. I testily suggested that maybe they might change their voice menu or at least have someone answer e-mails. I asked to speak to a manager type. "I'm not sure if he's here ..." Goes off, comes back a few minutes later and says they will make reservation for me, but the GM is away, until next week. The maintenance manager is in charge.
Yes, I would like the GM to call me back whenever he turns up.
