Pre Booking an Accor Hotel Restaurant

[RooFlyer]

I'm staying at Peppers Cradle Mtn Lodge (Tas) next week and will have some interstate family with me for a day and I'll take them to lunch at the bistro (party of 8).

Call this morning - voice menu says no need for reservations at bistro, but because we are 8, I wanted to be sure of seating/timing, I continued on the call for dining reservations. No answer in 10 minutes with an irritating 'thank you for holding' message every 20 seconds

So I send email to reservations@ .... to book. No reply confirmation (or otherwise) by this afternoon, so I call. Again, not answered.

So I call and choose front desk. Explain that I want to make a reservation, etc. Turns out there is no-one at reservations today - at all. "They've been very busy all week, and the person on today is sick .." So no-one to speak to, at all? No. I testily suggested that maybe they might change their voice menu or at least have someone answer e-mails. I asked to speak to a manager type. "I'm not sure if he's here ..." Goes off, comes back a few minutes later and says they will make reservation for me, but the GM is away, until next week. The maintenance manager is in charge.

Yes, I would like the GM to call me back whenever he turns up.

 

[RooFlyer]

I'm staying at Peppers Cradle Mtn Lodge (Tas) next week and will have some interstate family with me for a day and I'll take them to lunch at the bistro (party of 8).

Call this morning - voice menu says no need for reservations at bistro, but because we are 8, I wanted to be sure of seating/timing, I continued on the call for dining reservations. No answer in 10 minutes with an irritating 'thank you for holding' message every 20 seconds

So I send email to reservations@ .... to book. No reply confirmation (or otherwise) by this afternoon, so I call. Again, not answered.

So I call and choose front desk. Explain that I want to make a reservation, etc. Turns out there is no-one at reservations today - at all. "They've been very busy all week, and the person on today is sick .." So no-one to speak to, at all? No. I testily suggested that maybe they might change their voice menu or at least have someone answer e-mails. I asked to speak to a manager type. "I'm not sure if he's here ..." Goes off, comes back a few minutes later and says they will make reservation for me, but the GM is away, until next week. The maintenance manager is in charge.

Yes, I would like the GM to call me back whenever he turns up.

Update.

No call from the GM (or anyone).

Sent an e-mail to 'reservations' asking for a restaurant reservation. No reply.

Called the hotel reservations and, as last Friday, no answer.

Called reception - answered and offered to help. No, thanks ... where is reservations, last week and today? Put on hold and after a minute or so answered by someone. Are you reservations? I'm a manager, formerly in reservations ....

 

[Cloud9]

Update.

No call from the GM (one).

Sent an e-mail asking for a restaurant reservation. No reply.

Called the hotel reservations and, as last Friday, no answer.

Called reception - answered and offered to help. No, thanks ... where is reservations, last week and today? Put on hold and after a minute or so answered by someone. Are you reservations? I'm a manager, formerly in reservations ....

And you didn't demand an immediate refund because...

 

[RooFlyer]

And you didn't demand an immediate refund because...

I'm going up there tomorrow to meet family for a special event.

 

[Cloud9]

I'm going up there tomorrow to meet family for a special event.

Ah cough. Sorry bud.

 

[RooFlyer]

Ah cough. Sorry bud.

Its a great place to stay - right in Cradle Mtn National Park - but obviously they have staff issues and not covering.

https://www.cradlemountainlodge.com.au/stay/spa-suites/

 

[Cloud9]

Its a great place to stay - right in Cradle Mtn National Park - but obviously they have staff issues and not covering.

https://www.cradlemountainlodge.com.au/stay/spa-suites/

You do you, pal. I rate staff as a big part of the whole. Sounds pretty Bendigo in terms of quality (not a compliment...)

 

[Cloud9]

Ah cough. Sorry bud.

FM Sideways. So good it got its own thread in the end...