- Joined
- Feb 5, 2011
- Posts
- 2,410
- Qantas
- Bronze
- Virgin
- Platinum
Hi, just want to let all the doubters know of a good experience with the QF service centre yesterday. I had a QF J points award trip to Sydney booked for next month. The flight time didn't really suit as my original flight had been cancelled a couple of months ago and I accepted the flight they offered. Also it wasn't able to be changed on line. As a NB I was expecting a long long wait so I called the 131313 number around 8.00am. Pleasantly surprised when my call was answered within 3 minutes. Don't know where the call centre was located but could clearly hear a rooster crowing in the background. Operator found 1 other U class seat on an earlier flight and moved me to it and no charge for assistance as it couldn't do it online. Ticket and itinerary came through this morning.
Overall a pleasant experience, like it should be.
Overall a pleasant experience, like it should be.
