Positive QF experience

[Stevo.1702]

Thought I'd share an excellent QF experience I had on Saturday morning.

Booked Townsville - Roma for a long weekend to visit family. There was only one Dash 8 service doing the Roma run on Saturday with an 8.10am departure. This had me booking onto my old faithful QF969 departing TSV at 5.55am. Unfortunately, I had a checked bag .

Connection time was 30mins (the minimum I believe is bookable in Brisbane.) We landed about 15mins late and unfortunately I was seated at the rear of the aircraft, as soon as I got off the aircraft I looked to the screens to see that my Roma flight had closed.

I still put on a cracking pace towards Gate 1 and I hear the PA call my name to proceed to the service desk on the lower level near Gate 1.

Immediately at the bottom of the stairs near security I was met by a staff member (I was obviously the only one moving with a distinct sense of purpose) who asked if I was Mr. Stevo. Saying yes she said "excellent - follow me".

We then walk out of Gate 2 (normally where the buses are boarded) and continue to walk underneath the concourse that leads to the Qantas gates 19,20,21.... We dart left half way and she unlocks a small Qantas white fleet vehicle (Corolla I think - was all a bit of a rush).

She then drives me individually to the door of the aircraft, where on the way she asks about my previous flight and said that last she last heard that my checked luggage was already on a cart heading to the aircraft.

I board the aircraft and sheepishly take seat 1B. I receive the seat specific emergency brief and afterwards look out the window and see my bag being walked to the rear of the aircraft.

After a short PA explaining the delay was due to the late arrival of connecting aircraft we were up and on our way.

Perhaps a consequences of it being the only flight of the day to Roma but regardless, really felt the service was top notch and I got exactly where I wanted to be, when I wanted to be there, and with all of my stuff.

Thanks Qantas!

 

[Stevo.1702]

A small pic to prove my little chauffeur experience

 

[Denali]

This was a good read, you know youve made it when youre being chauffeured around in a Corolla!

 

[ellen10]

Nice to hear some positive outcomes.

 

[GoldCanyon340]

What? No BMW 7 Series?

 

[juddles]

stevo, if you feel like it, could you share your status? just as a "data point"

 

[UP4014]

QF does a lot of good things many gong going unreported.

Good story.

 

[Pleb Status]

The 'less generous' of us would say this whole episode was QF just bailing themselves out of a problem of their own making (operating a late service ex TSV and not using both doors to exit a 73H) and not wanting to pay to reaccommodate the OP on another airline or overnight.

It is good to hear that the OP arrived at their destination when they were scheduled to arrive but should QF (or any airline) get a pat on a back for doing that?

 

[Stevo.1702]

The 'less generous' of us would say this whole episode was QF just bailing themselves out of a problem of their own making (operating a late service ex TSV and not using both doors to exit a 73H) and not wanting to pay to reaccommodate the OP on another airline or overnight.

It is good to hear that the OP arrived at their destination when they were scheduled to arrive but should QF (or any airline) get a pat on a back for doing that?

Definitely agree that what they did was an easier and cheaper fix than accommodation for the night. I have no doubt that if there was a second flight to Roma that day I would have not made the connection and would have been rebooked on the next flight.

I'm QF Plat for the data point.

 

[tdimdad]

Had a similar experience with Finnair a few years back. My first flight from a small airport was heavily delayed (and they flew us, whopping three passengers, to Helsinki just to return the plane and crew back to base for the night) and Finnair held their Singapore flight waiting at the gate. Even my luggage followed nicely, in 20 minutes from one end of the airport to the other. Given the super-discount Y price and lowly status I had, that service was much more than I expected. It's those little moments when you can appreciate that someone's using their judgement instead of going by the manual and clock only.

 

[ellen10]

We had a similar experience a few years ago with QF. I had a good flight deal flying SYD-MEL-LHR ( with a 1.5hr transit in Melbourne).
There were storms in Melbourne and our connecting flight from SYD to MEL was delayed because our aircraft was late departing Melbourne. We tried to get on the QF flight departing 1/2 hour later but it was all full. We finally boarded our original domestic flight 1.5 hours late (very stressful and my other half was whinging about going via Melbourne anyway). When we landed there was an announcement for those who were connecting through to LHR to meet a rep when we disembarked. It turned out there were about 10 of us. Well we followed this rep at a fast rate/jog through the domestic terminal into international and onto the flight, all other passengers were already seated. Our flight finally left about an hour or so late and due to bad weather we still arrived late into LHR. The captain asked when the plane landed at LHR that everyone remain seated so that a handful or more of passengers could disembark first to catch their connecting flights.

I was quite impressed how this scenario worked out.

 

[harvyk]

Whilst I haven't had the trip across the ramp in a corolla, I've certainly had a flight held for me (by about 20 minutes) due to late arrival of inbound flight.

In any case it's certain an example of good customer service.

 

[JohnK]

I had a similar trip across the tarmac in BNE a few years ago.

 

[Quickstatus]

Yep Corolla for Plats.
Could be an UberX?

What do P1 and CL get.

 

[juddles]

Yep Corolla for Plats.
Could be an UberX?

What do P1 and CL get.

P1's get the same Corolla. But we get a smile

 

[Quickstatus]

P1's get the same Corolla. But we get a smile

Maybe the mints and bottled water come out?

 

[emem]

Thought I'd share an excellent QF experience I had on Saturday morning.

Booked Townsville - Roma for a long weekend to visit family. There was only one Dash 8 service doing the Roma run on Saturday with an 8.10am departure. This had me booking onto my old faithful QF969 departing TSV at 5.55am. Unfortunately, I had a checked bag .

Connection time was 30mins (the minimum I believe is bookable in Brisbane.) We landed about 15mins late and unfortunately I was seated at the rear of the aircraft, as soon as I got off the aircraft I looked to the screens to see that my Roma flight had closed.

I still put on a cracking pace towards Gate 1 and I hear the PA call my name to proceed to the service desk on the lower level near Gate 1.

Immediately at the bottom of the stairs near security I was met by a staff member (I was obviously the only one moving with a distinct sense of purpose) who asked if I was Mr. Stevo. Saying yes she said "excellent - follow me".

We then walk out of Gate 2 (normally where the buses are boarded) and continue to walk underneath the concourse that leads to the Qantas gates 19,20,21.... We dart left half way and she unlocks a small Qantas white fleet vehicle (Corolla I think - was all a bit of a rush).

She then drives me individually to the door of the aircraft, where on the way she asks about my previous flight and said that last she last heard that my checked luggage was already on a cart heading to the aircraft.

I board the aircraft and sheepishly take seat 1B. I receive the seat specific emergency brief and afterwards look out the window and see my bag being walked to the rear of the aircraft.

After a short PA explaining the delay was due to the late arrival of connecting aircraft we were up and on our way.

Perhaps a consequences of it being the only flight of the day to Roma but regardless, really felt the service was top notch and I got exactly where I wanted to be, when I wanted to be there, and with all of my stuff. Within 24 hours from competing the

Thought I'd share an excellent QF experience I had on Saturday morning.

Booked Townsville - Roma for a long weekend to visit family. There was only one Dash 8 service doing the Roma run on Saturday with an 8.10am departure. This had me booking onto my old faithful QF969 departing TSV at 5.55am. Unfortunately, I had a checked bag .

Connection time was 30mins (the minimum I believe is bookable in Brisbane.) We landed about 15mins late and unfortunately I was seated at the rear of the aircraft, as soon as I got off the aircraft I looked to the screens to see that my Roma flight had closed.

I still put on a cracking pace towards Gate 1 and I hear the PA call my name to proceed to the service desk on the lower level near Gate 1.

Immediately at the bottom of the stairs near security I was met by a staff member (I was obviously the only one moving with a distinct sense of purpose) who asked if I was Mr. Stevo. Saying yes she said "excellent - follow me".

We then walk out of Gate 2 (normally where the buses are boarded) and continue to walk underneath the concourse that leads to the Qantas gates 19,20,21.... We dart left half way and she unlocks a small Qantas white fleet vehicle (Corolla I think - was all a bit of a rush).

She then drives me individually to the door of the aircraft, where on the way she asks about my previous flight and said that last she last heard that my checked luggage was already on a cart heading to the aircraft.

I board the aircraft and sheepishly take seat 1B. I receive the seat specific emergency brief and afterwards look out the window and see my bag being walked to the rear of the aircraft.

After a short PA explaining the delay was due to the late arrival of connecting aircraft we were up and on our way.

Perhaps a consequences of it being the only flight of the day to Roma but regardless, really felt the service was top notch and I got exactly where I wanted to be, when I wanted to be there, and with all of my stuff.

Thanks Qantas!

Thought I'd share an excellent QF experience I had on Saturday morning.

Booked Townsville - Roma for a long weekend to visit family. There was only one Dash 8 service doing the Roma run on Saturday with an 8.10am departure. This had me booking onto my old faithful QF969 departing TSV at 5.55am. Unfortunately, I had a checked bag .

Connection time was 30mins (the minimum I believe is bookable in Brisbane.) We landed about 15mins late and unfortunately I was seated at the rear of the aircraft, as soon as I got off the aircraft I looked to the screens to see that my Roma flight had closed.

I still put on a cracking pace towards Gate 1 and I hear the PA call my name to proceed to the service desk on the lower level near Gate 1.

Immediately at the bottom of the stairs near security I was met by a staff member (I was obviously the only one moving with a distinct sense of purpose) who asked if I was Mr. Stevo. Saying yes she said "excellent - follow me".

We then walk out of Gate 2 (normally where the buses are boarded) and continue to walk underneath the concourse that leads to the Qantas gates 19,20,21.... We dart left half way and she unlocks a small Qantas white fleet vehicle (Corolla I think - was all a bit of a rush).

She then drives me individually to the door of the aircraft, where on the way she asks about my previous flight and said that last she last heard that my checked luggage was already on a cart heading to the aircraft.

I board the aircraft and sheepishly take seat 1B. I receive the seat specific emergency brief and afterwards look out the window and see my bag being walked to the rear of the aircraft.

After a short PA explaining the delay was due to the late arrival of connecting aircraft we were up and on our way.

Perhaps a consequences of it being the only flight of the day to Roma but regardless, really felt the service was top notch and I got exactly where I wanted to be, when I wanted to be there, and with all of my stuff.

Thanks Qantas!

I too have just had a very positive Qantas experience this week. My laggage arrived damaged from a Singapore-Hobart flight. Within 24 hours of reporting the damage Qantas had processed my claim and offered acceptable compensation. Thankypu Qantas.

 

[Nank]

I can't tell you how happy I was to see your post come up in the AFF email Stevo. Finally someone actually praising an airline rather than just being a lowlife basher on social media who can't even spell properly ;D. Had a lot of fantastic experiences on QF as well and even JQ and TT (the young captain of my last Tiger flight CBR-MEL certainly earned her pay with a perfect landing in heavy crosswinds and gusts on 34 at MEL) and yes some not so great ones too but I choose not to worry about them because I have had too many good experiences and don't see any point in complaining about something unless its directly to the airline (I am in a good position to give feedback direct to JQ for instance because my dad knows the CEO). The whole "90 reasons not to fly Qantas" thread I saw come up in the suggested as well I think was so stupid and pointless it was beyond belief. Why on earth are we creating platforms for people to complain on? I didn't see any "90 reasons to fly Qantas" threads where people could share good experiences. I reckon this is because by nature most people are more attracted to negative things than positive. There is a very good reason why I don't bother watching the news anymore right there. There is enough going wrong with this world and I have enough on in my own life to worry or particularly care about another grandma losing one of her hearing aids in a shopping centre, a person going through a red light, yet another bombing in Syria, Kim Jong Un's latest foot pump rocket test or pretty much anything else that you see flooding the media these days. Time for us to all wake up and actually be happy about stuff. Thank you again for sharing

 

[sudoer]

Why on earth are we creating platforms for people to complain on?

You've come to the wrong forum son, but while you're here..

I am in a good position to give feedback direct to JQ for instance because my dad knows the CEO

Can you tell your old man to tell the CEO to fix their status credit issue? Also..

I reckon this is because by nature most people are more attracted to negative things than positive.

Welcome to life.

 

[juddles]

You've come to the wrong forum son, but while you're here.......

I disagree. There are many negative posts, but there are also many positive ones.