Platinum Complimentary Upgrades - only Two?!

Harthagan

Active Member
Joined
Nov 18, 2018
Posts
508
So I have never used this benefit before because I never saw any value in it. Today when I called up to enquire about using it on a trip to cairns I was told that I only have 2 remaining.

When I asked why I had 2 instead of 4 despite never using one I was told that when my platinum membership was extended by 8 months I was credited with 2 upgrades instead of 4.

I can't find anywhere on the velocity websites about benefits being prorated like this but I find it incredibly stingy. Has anyone else come across this?
 

oz_mark

Enthusiast
Joined
Jun 30, 2002
Posts
19,644
It's set out on the extension page


Platinum Members who have been extended by up to 8 months:


You have been provided with an additional two complimentary Business Class Upgrades and an additional four Guaranteed Economy Reward Seats.
 
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The Award Flight Assist team takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

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hydrabyss

Active Member
Joined
Jan 31, 2012
Posts
950
So I have never used this benefit before because I never saw any value in it. Today when I called up to enquire about using it on a trip to cairns I was told that I only have 2 remaining.

When I asked why I had 2 instead of 4 despite never using one I was told that when my platinum membership was extended by 8 months I was credited with 2 upgrades instead of 4.

I can't find anywhere on the velocity websites about benefits being prorated like this but I find it incredibly stingy. Has anyone else come across this?
Does your account say Extension Platinum and did you take the flights before 21st march to extend status.
I have read through all the terms and find my partner shows platinum did take the flights early in the year but has a feb review date and 8 month extension and don't see where she fits in.
 

Harthagan

Active Member
Joined
Nov 18, 2018
Posts
508
Does your account say Extension Platinum and did you take the flights before 21st march to extend status.
I have read through all the terms and find my partner shows platinum did take the flights early in the year but has a feb review date and 8 month extension and don't see where she fits in.

No it just says platinum. The annoying part is that the first person I spoke to from velocity was quite dismissive of the whole thing. At one stage she said something to the effect that I was on an extension anyway like as if I should just be grateful for that.

I couldn't be bothered reminding her that I'm in Sydney and flying has been all but impossible these last 20 months. I just asked to speak to someone higher up the food chain
 

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