So I have never used this benefit before because I never saw any value in it. Today when I called up to enquire about using it on a trip to cairns I was told that I only have 2 remaining.
When I asked why I had 2 instead of 4 despite never using one I was told that when my platinum membership was extended by 8 months I was credited with 2 upgrades instead of 4.
I can't find anywhere on the velocity websites about benefits being prorated like this but I find it incredibly stingy. Has anyone else come across this?
When I asked why I had 2 instead of 4 despite never using one I was told that when my platinum membership was extended by 8 months I was credited with 2 upgrades instead of 4.
I can't find anywhere on the velocity websites about benefits being prorated like this but I find it incredibly stingy. Has anyone else come across this?